PREPARING FOR FIBRE - Vumatel

1 PREPARING FOR FIBRE : Installation Inside your Home2 What does the installation involve? How do I order an installation?Once the vuma wall box has been installed on your boundary wall during the outside home construction, you are ready for the in-home installation. You can contact vuma directly to arrange for an installer to complete installation will involve running the FIBRE cable from the FIBRE box on your boundary wall into your home. The installer will need to drill a small hole through your boundary wall where the FIBRE box is situated and feed the FIBRE cable through your home to a device in your house called the CPE (Customer Premises Equipment).

2 The CPE device is a small in home switch that allows you to connect the FIBRE cable to all your devices in the 086 100 vuma or go to to order your much does the CPE cost?You will be invoiced by vuma after the installation. The invoice will include the R1710 (Incl VAT) installation fee and any No Show Cancellation fee should there be any. How and who do I pay?Do I need my landlords consent?It is advisable to get your landlords consent before the installation. This process may require drilling small holes or adding wiring to the house so that we can get the FIBRE cable from the boundary wall to the CPE device is included in the installation must the CPE be placed in my house?

3 There are a number of things to consider when choosing where to place the CPE inside your home. The CPE will take up a small space and will be installed against a wall. You will need to consider how you want to connect devices in your home. Please consider the following:Near an accessible power point (The CPE requires a standard South African power source)Away from a busy area where it might be knocked or damagedNear your existing phone or network cablingCPEDo I have to be there for the installation?If you re unable to be present for your installation you can either re-schedule, or ask someone you trust who is over 18 years old to give access to your property.

4 Remember that they ll potentially need to make decisions about the installation for the technician and they will need to be present during the whole installation the day of installationWhat if the installer damages my property?How long will it take?Connecting the CPE and selecting the serviceThe installer has an obligation to take appropriate care during the installation. In the unlikely event that the installer damages your property, you can contact a senior manager at vuma to come and assess the the identity of the installer when they arrive at your door.

5 First, the installer will need to drill a small hole through your boundary wall to get the FIBRE cable into your property. He will then assess how best to get the FIBRE cable to the CPE in your order to get to the location where you want the CPE installed, some furniture may need to be moved around. We will also need to drill some holes in the wall to mount the CPE against the wall. Don t worry, we will clean up the CPE has been installed, you will need to plug your computer into the CPE. A customer portal will show up on your screen, and you will be able to select the service from your desired service provider.

6 Your service will be provisioned a few minutes later. An installation can take anything between 2 4 hours depending on the complexity of getting the FIBRE cable from the boundary wall to where you want the CPE to be the CPE wifi enabled?No, the CPE is not Wifi enabled. You will need to plug in your existing router into the CPE to create your local wireless network for your home. You can also plug devices like your TV and Phone directly into the about my existing telephone internet services?The installation of the vuma CPE should not affect or interrupt your existing services.

7 However remember that vuma FIBRE offers all digital services (Data, Voice, IPTV) at significantly faster connection I port my existing phone number?Yes you can transfer your existing telephone number to your new provider that makes use of the vuma FIBRE network. You will need to discuss this with your new service provider. vuma is not involved with the process of porting telephone numbers. Boundary box installed My wall box has been installed by vuma Authorisation I have arranged for someone older than 18 years to be present Consent I have consent for the installation from landlord (if required) Understand I acknowledge that the installation can take up to 4 hours Consideration I know where I would like the CPE to be installedIn-home installation FAQ sCheck list for in-home installationGet 100 8862