Presentation and Discussion Resources: …

1 Presentation and Discussion Resources: Communication Clarity and Precision in Communication Conditions That Hinder Effective Communication ..1. J. William Pfeiffer Thinking and Feeling ..6. Anthony G. Banet, Jr. Don't You Think That .. ? An Experiential Lecture on Indirect and Direct Communication ..9. J. William Pfeiffer and John E. Jones Humanistic Numbers .. 18. John E. Jones Clarity of Expression in Interpersonal Communication .. 22. Myron R. Chartier Communication Effectiveness: Active Listening and Sending Feeling Messages .. 32. Jack N. Wismer Kenepathy .. 37. Michele Stimac Communication Styles, Modes, and Patterns Communication Modes: An Experiential Lecture .. 44. John E. Jones Making Requests Through 51. Charles M. Rossiter, Jr. Nonverbal Communication and the Intercultural Encounter .. 53. Melvin Schnapper Toward Androgynous 60. Melinda S. Sprague and Alice Sargent Communicating Communication .. 69. J. Ryck Luthi Anybody with Eyes Can See the Facts! .. 75. Aharon Kuperman The Four-Communication-Styles 81.

2 Tom Carney The Pfeiffer Library Volume 6, 2nd Edition. Copyright 1998 Jossey-Bass/Pfeiffer i Jargon: Rediscovering a Powerful 87. Lilith Ren Understanding and Improving Communication Effectiveness .. 95. Gustave J. Rath and Karen S. Stoyanoff A Primer on Social Beverly Byrum The Feelings Vocabulary: A Tool for HRD Professionals ..123. Kathy L. Dovey and William L. Summer Using Personality Typology To Build Toni La Motta Training from the Transactional Karen L. Rudick and William Frank Jones Feedback Openness, Collusion, and Feedback ..155. J. William Pfeiffer and John E. Jones The Johari Window: A Model for Eliciting and Giving Philip G. Hanson Basic Concepts of Survey David G. Bowers and Jerome L. Franklin Giving Feedback: An Interpersonal Philip G. Hanson Interpersonal Feedback as Consensual Validation of Constructs ..187. Donald A. Devine Making Judgments Alan C. Filley and Larry A. Pace Alternative Data-Feedback Designs for Organizational Intervention ..195. David A. Nadler Interpersonal Feedback: Problems and Reconceptualization.

3 212. Raymond V. Rasmussen The Lost Art of Feedback ..219. Hank Karp Coaching and Encouraging Types of Process Interventions ..230. Arthur M. Freedman Defensive and Supportive Communication ..238. Gary W. Combs Encouragement: Giving Positive Invitations ..243. Daniel G. Eckstein ii The Pfeiffer Library Volume 6, 2nd Edition. Copyright 1998 Jossey-Bass/Pfeiffer Creating Conditions That Encourage Kathy E. Kram Improving the Use of Behavior Modeling in Communication and Coaching-Skills Training ..271. Dennis C. Kinlaw Using Mentoring for Professional Development ..279. J. Barton Cunningham Attribution Theory: Applications to the Managerial Coaching Process ..293. J. Craig VanHouten Confrontation and Negotiation Confrontation: Types, Conditions, and Robert R. Krutz and John E. Jones The Interpersonal Contract ..307. Clark Carney and S. Lynne McMahon Assertion Colleen Kelley Dealing with John E. Jones and Anthony G. Banet, Jr. Contracting: A Process and a Tool ..322. Francis L. Ulschak Encouraging Others to Change Their Behavior.

4 328. Judy Corey Morton and Blair Constructive Negotiation ..333. Willem Mastenbroek The Nuts and Bolts of Assertiveness Beverly Byrum A Positive Approach to Karp Four Cultural Dimensions and Their Implications for Negotiation and Conflict B. Kim Barnes Communication in Organizations Communication Patterns in Organization Structure ..367. David Ford and Ord Elliott Social Interaction and Organization Development: An Integrated Perspective ..370. Thomas H. Patten, Jr. The Pfeiffer Library Volume 6, 2nd Edition. Copyright 1998 Jossey-Bass/Pfeiffer iii Competence in Managing Lateral W. Warner Burke and Celeste A. Coruzzi Designing More Effective Orientation Programs ..393. Daniel C. Feldman Legendary Customer Service and the HRD Professional's Gary M. Heil and Richard W. Tate How to Make New-Employee Orientation a Jean Barbazette Sexual Differences in the Workplace: The Need for Training ..421. Arlette C. Ballew and Pamela Adams-Regan From Vision to Action: Determining the Impact of a Mission John Geirland and Eva Sonesh-Kedar Operational Definitions: An Aid in Benchmarking Quality.

5 443. Elizabeth A. Smith iv The Pfeiffer Library Volume 6, 2nd Edition. Copyright 1998 Jossey-Bass/Pfeiffer