Presentation: Process Approach in Auditing: …

1 Process Approach in auditing : Effective TechniquesPresented By: Baskar KotteQuality Systems Enhancement,Inc1790 Woodstock RoadRoswell, Georgia 30075 Toll Free : Systems Enhancement, , Georgia 2 Synopsis What Is Process Approach ? Elements of Process Approach Different Twist; Business Connection Quotation to Cash Other Support Processes Effective Techniques Simple and Technique Checklists Why Confusion?Quality Systems Enhancement, , Georgia 3 What is Process Approach ?

2 Process auditing or Process Approach in auditing Process auditing : Audit a Process Process Approach in auditing : Interaction in Totality Process and System Approach Transform Customer Requirements to Customer SatisfactionQuality Systems Enhancement, , Georgia 4 Elements of Process Approach Process Owners Inputs and Outputs Resources Methods/ Procedures/ Instructions Controls/ Measurements/ Metrics Documents/Records Efficiencies/ EffectivenessQuality Systems Enhancement.

3 Georgia 5 Focus Process Driven Not Procedure Driven Business Results Bottomline Focused All Key Processes not Just Manufacturing Processes Customer Oriented Processes Quotation to Cash Achieve Desired ResultsQuality Systems Enhancement, , Georgia 6 Process Approach : Different Twist Quotation to Cash ( Back to Front) Connects to Management Language Invoicing and Accounts Receivable Nonmanufacturing Processes Inefficiencies Manufacturing Folks Like it Improves Bonus Potential for ISO Management Representative Quality Systems Enhancement.

4 Georgia 7 Quotation to Cash Sales Lunch Quotation Design Order Entry Purchasing Receiving Scheduling Manufacturing Final Inspection Damaging 1 Outsourcing Storage Damaging 2 Shipping Invoicing Accounts Receiving CashQuality Systems Enhancement, , Georgia 8 Missing Processes in Quotation to Cash Documentation and Evidence Gathering Resource Management Management Monitoring MeasurementQuality Systems Enhancement.

5 Georgia 9 Effective Techniques Development of Process Flow/ Interaction Chart Input/Activities/Output Verifications Five Ms and One E Materials/Methods/Machines/Manpower/Meas ures and Environment Octopus Model (Problem/Resolution) Turtle Model (What/Who/How/Measure)Quality Systems Enhancement, , Georgia 10 Turtle Diagram Technique Inputs ! Process !Outputs Who, What, How and Measure (4 Legs) or Resources, Methods, Controls and Measure Of course Some Other Adders Quality Systems Enhancement, , Georgia 11 Simple & Effective Technique At Each Process Did You Receive What You are Supposed to Receive from Previous Process ?

6 Did You Do What You are Supposed to Do at Your Process ? Did You Send What You are Supposed to Send to Next Process ? Back to FrontQuality Systems Enhancement, , Georgia 12 What Else With The Simple Technique? Objective Evidence ( Records) Contribution to Policy and Objectives Process Measures/ Metrics Action Plans/ C & P Actions Resources/ CompetenceQuality Systems Enhancement, , Georgia 13 Another Angle.

7 Simple Technique Expected Inputs Expected Activities at the Process Expected Outputs Expected Results Verification Activities Action for Correction and Corrective Action Contribution to Policies and Objectives ProofQuality Systems Enhancement, , Georgia 14 Checklist Or No ? If You are in Automotive Industry !! Stay Away from Calling it as Checklist Memory Aid ? Memory Jogging List ? Prompt List ? Discipline/ ConsistencyQuality Systems Enhancement, , Georgia 15 auditing Techniques Audits in the absence of Documented Procedures Longer Time to Conduct Audits Process Based Audit Plan Results Based auditing Techniques More Talented and Conceptual Not Tunnel FocusedQuality Systems Enhancement, , Georgia 16 Why Confusion ?

8 Concept Incomprehension Process Vs Process Approach Airport Seminars Consultants Books Process Mapping Third Party AuditorsQuality Systems Enhancement, , Georgia 17 Summary Clear Understanding of Process Approach Elements of Process Approach Business Connection Quotation to Cash Plus More Effective auditing Techniques Simple and Effective Technique Why Confusion ?