Preventive Maintenance Agreement - prmpt.org

1 Preventive Maintenance Agreement Between City Transit Services and A-1 automotive Effective: 01-13-2009. City Transit Services Service Level Agreement Sample Privacy Information This document may contain information of a sensitive nature. This information should not be given to persons other than those who are involved in this Preventive Maintenance Agreement or who will become involved during the lifecycle. Individuals who are responsible for providing the services outlined in this Preventive Maintenance Agreement and sign off this Preventive Maintenance Agreement . A-1 automotive [Address]. [Business Owner]. Those individuals who will review, authorize, and sign off this Preventive Maintenance Agreement and responsible for maintaining all related components.

2 City Transit Services [Address]. [Business Owner]. [System Administrators]. A-1 automotive [Address]. [Business Owner]. [System Administrators]. Service Level Agreement Sample 7/20/2010. Page 2 of 24. City Transit Services Service Level Agreement Sample Document History Revision History Revision Number Revision Date Summary of Changes Author Approvals This document requires following approvals: Name Title Distribution This document has been distributed to: Name Title Service Level Agreement Sample 7/20/2010. Page 3 of 24. City Transit Services Service Level Agreement Sample Table of Contents 1. Executive Summary .. 5. General overview .. 5. Scope of Maintenance .. 5. Financials .. 6. Key Contacts .. 7. Hours of coverage .. 7. 2. Terms and 8. Agreement 8.

3 Reviewing the Preventive Maintenance Agreement .. 8. Renewing the Preventive Maintenance 8. Maintaining the Preventive Maintenance Agreement .. 8. Changing the Preventive Maintenance Agreement .. 9. Service 9. Failure to meet Terms & Conditions .. 9. Maintenance Continuity .. 9. Roles and Responsibilities .. 10. Third Parties .. 11. Condition of Major Components .. 11. 3. Itemized Maintenance Procedures .. 12. Preventive Maintenance Inspection Program .. 12. Schedule .. 19. Preventative Maintenance and Scheduled Unavailability .. 19. Non-Scheduled Downtime .. 19. Costs .. 20. Cost Schedule .. 20. Pricings per year .. 20. Changes .. 20. 20. Authorized Charges .. 21. Method of Payment .. 21. 4. Signature Page .. 22. Exhibit A 23. Service Level Agreement Sample 7/20/2010.

4 Page 4 of 24. City Transit Services Service Level Agreement Sample 1. Executive Summary General overview This Preventive Maintenance Agreement between A-1 automotive and City Transit Services is designed to establish a commitment for vehicle Preventive Maintenance as detailed in this Agreement . This document clarifies both parties' responsibilities and procedures to ensure customer needs are met. This Preventive Maintenance Agreement serves to formalize the arrangement between A-1. automotive and City Transit Services to deliver specific support and Maintenance services, at specific levels of support, and at an agreed-upon cost. This Preventive Maintenance Agreement will evolve over time, with additional knowledge of the client requirements, as well as the introduction of new applications and services into the support portfolio provided to City Transit Services.

5 Scope of Maintenance The following services are the minimum requirements that shall be provided by A-1 automotive : A-1 automotive shall use A, B, C, inspection forms provided by City Transit Services as a checklist to complete each inspection. (SEE EXHIBIT A). A-1 automotive must also have enough trained staff to perform inspections listed below. A-1 automotive will perform vehicle inspections at intervals determined by City Transit Services and recommended by the vehicle chassis supplier at a minimum. These inspections shall meet the requirements established in the Preventative Maintenance Guidelines book written by the Florida Department of Transportation. The following items shall be inspected by A-1 automotive at the agreed upon intervals: Fire Extinguisher/ First Aid Kit/ Safety Triangles All Seats/ Seat Belts Doors/ Hinges/ Latches Flooring/ Headliner/ Side Panels/ Grab Rails Mirrors Interior Lights Exterior Lights/ Horn Warning System Starter System/ Back-up Alarm Windshield/ Windshield Wipers/ Washers/ Blades Windows Service Level Agreement Sample 7/20/2010.

6 Page 5 of 24. City Transit Services Service Level Agreement Sample Comfort System Exterior Body and Components Tires and Wheels Access Doors Engine and Oil Filter Ball Joints/ Steering/ Drive Line (Lubricate). Battery Cooling System Air Cleaner/ Filters Belts/ Hoses/ Wiring Under Hood/ Exhaust System Fluids Exchange Wheelchair Lift and Accessories License Plates/ Registration/ Operators Manual Brakes Operational Check Transmission Wheel Bearings/ Drive Shaft Shocks/ Springs Rear Differential Engine Tune-up Change Transmission Fluid and Filter Air Conditioning Systems Check A-1 automotive shall be certified in Wheelchair Lifts and Securement Devices to sufficiently perform inspections in these areas. If A-1 automotive is not certified in these areas, training will be made available to achieve certification.

7 Financials City Transit Services agrees to pay A-1 automotive for services in the amount of <$ >, to be transferred <monthly, quarterly, annually>. Costs are described in more detail in Section Service Level Agreement Sample 7/20/2010. Page 6 of 24. City Transit Services Service Level Agreement Sample Key Contacts A-1 automotive 1st contact City Transit Services contact 1st contact Name Name Title Title Email Address Email Address Telephone Number Telephone Number A-1 automotive 2nd contact City Transit Services contact 2nd contact Name Name Title Title Email Address Email Address Telephone Number Telephone Number Hours of coverage The hours of coverage are from [x] to [x] Monday through Saturday. City Transit Services may request emergency support for urgent issues during non-covered hours by contacting 1-800 xxx- xxxx.

8 Service Level Agreement Sample 7/20/2010. Page 7 of 24. City Transit Services Service Level Agreement Sample 2. Terms and Conditions Agreement period This Agreement is valid from the date below and remains in effect for one calendar year. Effective date: Reviewing the Preventive Maintenance Agreement The A-1 automotive will review this Preventive Maintenance Agreement with the City Transit Services [X] days after the effective date above. A representative of either party may submit a written request for review of the Agreement at any time. Renewing the Preventive Maintenance Agreement City Transit Services and A-1 automotive may renew the Preventive Maintenance Agreement each year after reviewing and agreeing on details of costs and scheduling. Costs, schedules and items agreed in the renewed Preventive Maintenance Agreement will remain intact for the life of the contract.

9 Written authorization is required for Preventive Maintenance Agreement termination or any change of cost, schedule or items covered under the Preventive Maintenance Agreement . Both parties must sign-off on any changes to the existing Preventive Maintenance Agreement . Maintaining the Preventive Maintenance Agreement City Transit Services will provide 30 days written notice to the A-1 automotive prior to termination of service and cancellation of this Preventive Maintenance Agreement . City Transit Services will notify the A-1 automotive of any new equipment purchased that may require additional resources. A-1 automotive will report on any changes or amendments that may be required to the Preventive Maintenance Agreement on a quarterly basis to the City Transit Services.

10 Service Level Agreement Sample 7/20/2010. Page 8 of 24. City Transit Services Service Level Agreement Sample Changing the Preventive Maintenance Agreement City Transit Services must submit Change Requests in writing; verbal change requests will not be accepted. Once a change request has been submitted both parties will discuss the impact the change request will have on the Preventive Maintenance Agreement . Once both parties agree on the new schedule and costs, the change request will be accepted. If both parties do not agree on the change, then the change request is not accepted and the original Preventive Maintenance Agreement stands. Note: a change request is defined as any request to make modifications to the functionality of an existing system or service or any request to add functionality to an existing system or service.