Principles of Business Management - GBV

1 Principles ofBusinessManagement2nd EditionEdited byJOHAN STRYDOMC ontributorsMarolee Beaumont SmithAndreas de BeerMaggie HoltzhausenJerome KileyDanie NelCecile NieuwenhuizenTheuns OosthuizenSharon Rudansky-KloppersRigard SteenkampOXFORDUNIVERSITY PRESSSOUTHERN AFRICAT able of contentsPreface xxvPART i INTRODUCTION TO BUSINESSMANAGEMENT iI Business and its challenges 3 Johan StrydomPurpose of this chapter 3 Learning outcomes Introduction What is a Business ?

2 Business and profits The economic principle The factors of production Natural resources Human resources Capital Entrepreneurship The economic systems in which businesses operate South African businesses and the changing social contract The expectations of Business -related stakeholders The expectations of opinion-related stakeholders The expectations of public-related stakeholders Corporate social responsibility The current social contract of a South African Business .

3 The parts of this book 19 Case study: Shoprite 2010 annual report how theShoprite group is interacting with its stakeholders 21 Summary 23 Glossary 24 Multiple-choice questions 26 References and end-notes 27 Answers to multiple-choice questions 28 Principles OF Business MANAGEMENT2 The Business environment 29 Jerome KileyPurpose of this

4 Chapter 29 Learning outcomes Introduction The systems approach The organisational environment The micro-environment The market environment The macro-environment The natural environment The technological environment The social environment The political environment The economic environment The international environment Conducting a SWOT analysis (study of the parts) of abusiness's environment 43 Case study: Pick n Pay 45 Summary 47 Glossary 48 Multiple-choice questions.

5 50 References and end-notes 51 Answers to multiple-choice questions 52 PART 2 Management TASKS 533 The task of Management 55 Theuns FJ OosthuizenPurpose of this chapter 55 Learning outcomes Introduction What is Management ? What is a manager? Organisations in which managers work Levels of Management Top Management Middle Management First-level Management 59 Table of contents\ Management tasks.

6 Planning Organising Leading Motivating Controlling Areas of managements Production and operations managers Logistics managers Information-technology managers Financial managers Human-resources managers Marketing managers Public- relations managers Administrative managers Management skills Conceptual skills Human skills

7 Technical skills Management competencies Management roles Decisional roles Interpersonal roles Informational roles 69 Case study: Toys for Africa 70 Summary 71 Glossary 71 Multiple-choice questions 74 References and end-notes 74 Answers to multiple-choice questions 75 Planning 76 Sharon Rudansky-KloppersPurpose of this chapter

8 76 Learning outcomes Introduction Why planning is necessary The planning process Setting goals 79 Principles OF Business MANAGEMENTf i. i The mission statement of the organisation The environment of the organisation The values of Management The experience of Management A hierarchy of goals The mission statement The strategic goals The tactical goals The operational goals Criteria for setting effective

9 Goals Developing action plans Strategic plans Tactical plans Operational plans Implementing the selected plans The full circle 88 Case study: Medical scheme takes action 88 Summary 89 Glossary 90 Multiple-choice questions 91 References and end-notes 92 Answers to multiple-choice questions 925 Organising 93 Andreas de BeerPurpose of this chapter 93

10 Learning outcomes