問題分析與解決能力 Problem ... - csditn.tainan.gov.tw

1 Problem Analysis and solution Capabilities 2 Michael , PMP O 50 BOVIS : : / : : 0980-389-062 Email: : PMP 3 1. 1. 2. / 2. vs. 3. 4 1.

2 Feelings of Knowing and Methods of Finding Problems 5 1. 2. 3. / ( )( ) \ Gap Why Different 6 What s the Problem ? ? - - ISO 9001 , ISO/TS 16949, GP, RoHS .. - - QI / SOP /WI - .. 7 Logics of Problem and Solution ( ) ( ) 8 1.

3 2. 3. 10 Structure of Problems ( ) ( ) N ( ) ( ) N ( ) 9 9 ? How to Get the Fact of Objective Quantization? Categories of Problems 1). ( ): (1). : : (2). : : 2). ( ): (1). : : ? ?

4 (2). : : (3). : : e 11 - A4 1. ? 2. ?- 3. ? 4. ? 12 Feelings of Knowing Problems 1. 2. 3. 1. 1. 13 ( ) 5 Obstacles of Policy-making of Problems and Solutions 14 Capabilities of Knowing Problems 1. --5W1H( ) 2. -- 3. -- 4. -- 5. -- 6. -- 15 / Major and Minor Factors of Problems 16 1 2 (Pareto Chart)-20/80 1.

5 Check List 17 18 2 . Scatter Diagram 19 20 3 . Histogram 21 Pareto Chart ABC 22 2. Element Analysis and Attribution Analysis 23 1. vs. 2. 3. 24 1 1. ( ) 2. (Process Flow Diagram) 4. 5 why 1. Cause & Effect Diagram 25 Cause & Effect Diagram 26 5S 27 2.

6 Flow Charts 28 : 29 1. - 30 4. 5 why Why it is the Method of Finding the Real Factors? 31 1. 2. 3. 4. 5. Practicum KJ 32 33 1. ( ) 2. ( ) 3. ( ) 4. 5. 34 Basic Structure of Defining Problems / ( ) ( ) R1 R2 (R1 vs.)

7 R2) (R1) (R2) R1 R2 R1 R2 35 ( )( ) 36 (R1 vs. R2) Matters that Cause Problems 1. 2. 3. 37 1. R1 R2 2. 3. R1 R2 4. ( ..) 5. 6. R1 R2 7. R2 R1 (R1) (R2) R1 R2 38 1. 2.

8 3. 4. 5. 6. Equip Yourself with Problem Solution Capabilities ( ) ( ) ( ) ! ! ! .. ( ) 3 OOO( ) ( ) ( ) 39 40 ( ) ( ) ?? ??? .. ??? .. ?.. ?.. 41 -- 3 10 15 15 : 10/20 150 2015/9/8 -- 42 Goal-Setting S: M: A: R: ( ) T: 2015/9/8 -- 43 : 10/20 150 7 Steps of Problem Solution 44 45 Basic Steps of Problem Solution 1.

9 45 ( ) 2015/9/8 -- 46 ? ? ? 1 2 3 1AA 1CA B 2015/9/8 -- 47 ? ? ? 5% (25 ) 95%= 475 40%= 10 0%(0 ) 1 2 3 1AA 1CA B 60% (15 ) 100% (15 ) 500 -- : ? ? ? ? ( ?)

10 5 ? ? ? 2015/9/8 -- 48 - 2015/9/8 -- 49 ? ? ? (12 ) 30% (150 ) 70%= 350 90%= 135 20% (3 ) 1 2 3 1AA 1CA B 10% (15 ) 80% (12 ) 500 ? 5% (25 ) 30% (150 ) ? 60% (15 ) 10% (15 ) ? 100% (15 ) 80% (12 ) 2015/9/8 -- 50 7 Steps of Problem Solution 51 1.