Project Management: A Systems Approach to Planning ...

1 PROJECTMANAGEMENTA Systems Approach toPlanning, Scheduling,and ControllingEIGHTH EDITIONHAROLD KERZNER, of business AdministrationBaldwin-Wallace CollegeBerea, OhioJohn Wiley & Sons, Kerzner s 16 Points to ProjectManagement Maturity1. Adopt a Project management methodology and use it Implement a philosophy that drives the company toward Project man-agement maturity and communicate it to Commit to developing effective plans at the beginning of each Minimize scope changes by committing to realistic Recognize that cost and schedule management are Select the right person as the Project Provide executives with Project sponsor information.

2 Not Project man-agement Strengthen involvement and support of line Focus on deliverables rather than Cultivate effective communication, cooperation, and trust to achieverapid Project management Share recognition for Project success with the entire Project team andline Eliminate nonproductive Focus on identifying and solving problems early, quickly, and cost Measure progress Use Project management software as a tool not as a substitute for ef-fective Planning or interpersonal Institute an all-employee training program with periodic updates basedupon documented lessons Systems Approach toPlanning, Scheduling,and ControllingEIGHTH EDITIONHAROLD KERZNER, of business AdministrationBaldwin-Wallace CollegeBerea, OhioJohn Wiley & Sons, book is printed on acid-free 2003 by John Wiley & Sons, Inc.

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6 Paper)1. Project management. I. K47 04--dc212002028892 Printed in the United States of ToDr. Herman Krier,my Friend and Guru,who taught me well themeaning of the word persistence Project Project Project Manager Line Manager the Project Manager s the Functional Manager s the Functional Employee s the Executive s with Project Manager as the Planning Project The Downside of Project Project -Driven versus Non Project -Driven Marketing in the Project -Driven Classification of Location of the Project Differing Views of Project Concurrent Engineering.

7 A Project Management Approach27 Problems27 Case StudyWilliams Machine Tool Company30vii2 Project MANAGEMENT GROWTH: CONCEPTS AND Systems Management: 1945 Management: 1960 Management: 1985 to , Programs, and Projects: A versus Project Management: A and Excellence: A Project Management: A The Many Faces of The Many Faces of The Stage-Gate Project Life Project Management Methodologies: A Change Management and Corporate Systems Thinking82 Problems853 ORGANIZATIONAL Work (Classical) Work Integration Staff Organization ( Project Coordinator) Product (Projectized) Organizational of Matrix for Project Management Selecting the Organizational Structuring the Small Strategic business unit (SBU) Project Transitional Management128 Problems130 Case StudyJones and Shephard Accountants, AND STAFFING THE Project OFFICE Staffing the Project Manager.

8 An Executive Requirements for Program Cases in Project Manager the Wrong Project Generation Project and Job Organizational Staffing Project The Functional The Project Organizational Special Selecting the Project Management Implementation Team181 Problems1845 MANAGEMENT to Project Team for Handling the Newly Formed Building as an Ongoing in a Project Organizational Employee Manager Management Project Review Project Management Communication Management Policies and Procedures240 Problems243 Case StudiesThe Trophy Project253 ContentsixLeadership Effectiveness (A)254 Leadership Effectiveness (B)

9 259 Motivational Questionnaire2656 TIME MANAGEMENT AND Time Management Time and Burnout278 Problems280 Case StudyThe Reluctant Conflict Superior, Subordinate, and Functional Management of Resolution Modes292 Problems294 Case StudiesFacilities Scheduling at Mayer Manufacturing297 Telestar International299 Handling Conflict in Project Management3008 SPECIAL Compensation and Project Management in the Small business , ethics , and the Corporate and Product/ Project Teams333 Problems3359 THE VARIABLES FOR Project Management Field Learned351 Problems35210 WORKING WITH The Project Handling Disagreements with the The In-House Representatives363 Problems364 Case StudyCorwin General Life-Cycle Proposal Understanding Participants Project The Statement of Project Milestone Work Breakdown WBS Decomposition Role of the Executive in Project Role of the Executive in The Planning Work Planning Why Do

10 Plans Fail? Stopping Handling Project Phaseouts and Detailed Schedules and Master Production Program Total Project The Project Management The Project Manager Line Manager Configuration Management437 Problems43812 NETWORK SCHEDULING Network Graphical Evaluation and Review Technique (GERT) Slack Network Estimating Activity Estimating Total Program Total PERT/CPM Crash PERT/CPM Problem Alternative PERT/CPM Precedence Understanding Project Management Software Features Software Implementation Problems485 Problems486 Case StudyCrosby Manufacturing Corporation494xiiCONTENTS13 Project Customer Bar (Gantt)