PROVISION OF ICT PROFESSIONAL SERVICES FOR …

1 TERM CONTRACT AWCON20171809 PROVISION OF ICT PROFESSIONAL SERVICES FOR 12 MONTHS Procurement Less than R 500 000 (Including Vat) (For publication on Amatola Water Board Notice Board/s and Website) AMATOLA WATER TERM CONTRACT AWCON20171809 PROVISION OF ICT PROFESSIONAL SERVICES FOR 12 MONTHS 1 of 51 IMS-SCM-020F The Amatola Water Board requests your quotations to be submitted as per below. Please furnish all information and forms as requested and return your quotation on or before the stipulated closing date. Late and incomplete submissions will invalidate the quotation submitted. ADVERTISEMENT DATE 17 April 2018 DEPARTMENT ICT DEPARTMENT RFQ NUMBER AWCON20171809 DESCRIPTION OF GOODS/ SERVICES PROVISION OF ICT PROFESSIONAL SERVICES FOR 12 MONTHS RFQ SPECIFICATION FORMS/ DOCUMENTS ARE OBTAINABLE FROM Amatola Website and from Supply Chain Office COMPULSORY REQUIREMENTS As detailed on the Returnable Schedules SUBMISSION OF QUOTES HAND DELIVERED ONLY TO: RFQ/ quotation Box at 6 Lancaster Road Reception Area, Vincent , East London, SITE MEETING/BRIEFING NOT APPLICABLE DELIVERY OF GOODS/ SERVICES 6 LANCASTER ROAD, VINCENT EAST LONDON SAMPLES REQUIRED NOT APPLICABLE CLOSING DATE AND TIME 25 April 2018 ENQUIRIES MR S FATYI TEL.

2 043 707 3777 Email: PLEASE NOTE: Quotations above R30 000 will be evaluated on the basis of the 80:20 point system as stipulated in the Preferential Procurement Policy Framework Act (Act number 5 of 2000) & Amatola Water Board Supply Chain Management Policies and Procedures. SUBMISSION OF QUOTES: All quotes must be submitted to the dedicated physical address and submitted to the box. No quotes to individual email inboxes will be accepted. AMATOLA WATER TERM CONTRACT AWCON20171809 PROVISION OF ICT PROFESSIONAL SERVICES FOR 12 MONTHS 2 of 51 Confidential request for quotation Description PROVISION OF ICT PROFESSIONAL SERVICES FOR 12 MONTHS Attention Date Company Name Ref.

3 AWCON20171809 Fax No. From Email Address RFQ Closing Date and Time : Wednesday 25 April 2018 AT 11:00 NB: No late or incomplete quotations will be considered No of pages, including this one: 51 SCM ENQUIRIES N. Mlungu Tel: (043) 707 3700 / 043-707 3773 E-mail: TECHNICAL ENQUIRIES S. Fatyi Tel: 043-709 3700/ 043 707 3777 E-mail: Amatola Water seeks a suitably experienced service provider for PROVISION OF ICT PROFESSIONAL SERVICES FOR 12 MONTHS in line with the Scope of Work as detailed in Annexure 1. Your quotation must be submitted in accordance with our CONDITIONS OF PURCHASE. 1. quotation DOCUMENTS Your quotation must be submitted in accordance with the following documentation enclosed herewith: Scope of Work : (Annexure 1) Functionality Scoring : (Annexure 2) Price Schedule: (Annexure 3).

4 A detailed quotation may be submitted together with the Price Schedule. Compulsory Returnable Schedules: (Annexure 4) (a) Proof of CSD Registration (b) Declaration of Interest (c) Preference Points Claim Form (d) B-BBEE Verification Certificate / Affidavit (e) Declaration of bidder s past supply chain management practices (f) Certificate of independent bid determination (g) Reference Schedule (h) Local Content Declaration (not applicable) Conditions of Purchase: (Annexure 5) AMATOLA WATER TERM CONTRACT AWCON20171809 PROVISION OF ICT PROFESSIONAL SERVICES FOR 12 MONTHS 3 of 51 2. COMPANY PROFILE A brief company profile detailing your company s experience and expertise in the area of work quoted for must be provided. 3. CRITERIA TO BE USED FOR EVALUATION OF QUOTATIONS In line with Amatola Water s Supply Chain Management Policy, quotations will be evaluated on the 80/20 preference point system for acquisitions with a rand value below R50 Million.

5 The 80/20 preference point system allocates 80 points for price and 20 points for the B-BBEE status level of contributor. Evaluation of Preference/B-BBEE The Preferential Procurement Policy Framework Act (PPPFA) principles will apply, whereby submissions will be evaluated according to the PROVISION of the Act. The measurement of the B-BBEE status of the suppliers/service providers will be scored in line with the Broad-Based Black Economic Empowerment Codes of Good Practice (Government Gazette No. 29617, Notice 112 of 2007). B-BBEE status will be scored in accordance with the DTI Codes of Good Practice and bidders must submit their original and valid B-BBEE status level verification certificate or a certificate issued by a registered auditor, accounting officer (as contemplated in section 60 (4) of the Closed Corporations Act, 1984) or an accredited verification agency in order to be eligible for B-BBEE points.

6 A maximum of 20 points may be awarded to a bidder for attaining their B-BBEE status level contemplated in the B-BBEE Codes of Good Practice. The points scored by a bidder in respect of the level of B-BBEE contribution contemplated in sub-regulation (3) must be added to the points scored for price. As per the Supply Chain Management policy, Amatola Water strives to perform preferential procurement with organizations that have a procurement recognition level of 4 (100%). Suppliers who currently do not meet this recognition are strongly encouraged to further empower their organization to reach this level. B-BBEE Status Level of Contributor Number of Points 1 20 2 18 3 14 4. 12 5 8 6 6 7 4 8 2 Non-compliant contributor 0 4. Central Supplier Database Registration If not already registered as a vendor on National Treasury Database, bidders must be registered.

7 Tenderers who wish to register as service providers on the Central Supplier Database can register onto For further enquiries contact the Supply Chain Management Department on Tel: 043 707 3770 AMATOLA WATER TERM CONTRACT AWCON20171809 PROVISION OF ICT PROFESSIONAL SERVICES FOR 12 MONTHS 4 of 51 5. METHOD OF SUBMISSION OF quotation : Your quotation may be submitted by only the following method by: Wednesday 25 April 2018 at 11:00am: Only Hand delivered submissions will be accepted to Amatola Water Head Office, No. 6 Lancaster Road Reception, Vincent, East London (Please put your RFQ submission in RFQ Box located at Reception after signing the register). AMATOLA WATER TERM CONTRACT AWCON20171809 PROVISION OF ICT PROFESSIONAL SERVICES FOR 12 MONTHS 5 of 51 Annexure 1 Scope of Work AMATOLA WATER TERM CONTRACT AWCON20171809 PROVISION OF ICT PROFESSIONAL SERVICES FOR 12 MONTHS 6 of 51 Annexure 1 Scope of Work: TERMS OF REFERENCE APPOINTMENT OF A SERVICE PROVIDER TO PROVIDE ICT PROFESSIONAL SERVICES 1.

8 PURPOSE Amatola Water wishes to engage a competent service provider to enter into a service level agreement for the PROVISION of a reliable, efficient government compliant, system administration SERVICES and related resources at an agreed rate for second and third line ad-hoc support of five-hundred (500) normal hours over a twelve (12) month period. 2. BACKGROUND Amatola Water has a data centre consisting of Dell servers and the environment is not virtualised. The Organisation currently does not have a Microsoft Enterprise Agreement therefore purchases licenses for each server deployment. The internal network is largely dominated by Dell equipment with a minority part of the network being Cisco. The goal of this bid is to procure ICT PROFESSIONAL SERVICES at competitive rates from a reliable, qualified service provider to provide ad-hoc support service at an agreed hourly rate.

9 Our Head Office and Nahoon Dam Data Centres currently comprises of the following server hardware and storage: a) Rack Mountable Servers (DELL) b) Dell c) Symantec Backup Exec 2014 for Nahoon Dam Servers d) Redstor backup agent for Head Office servers 3. OBJECTIVES AND GOALS By having a second/third line ad-hoc support, the Organisation seeks to achieve the following goals: a) Provide efficient and reliable ICT SERVICES . b) Be able to resolve ICT incidents speedily. 4. SCOPE OF THE WORK Ad-hoc maintenance and support of the following existing SERVICES at AMATOLA WATER offices: Server hardware support SERVICES a) Microsoft product support SERVICES for: i. Active Directory ii. Exchange email iii. DHCP/DNS iv. WSUS b) Symantec Backup Exec 2014 support SERVICES c) Monitor and Test backups periodically d) HUB Transport Certificate reconfiguration AMATOLA WATER TERM CONTRACT AWCON20171809 PROVISION OF ICT PROFESSIONAL SERVICES FOR 12 MONTHS 7 of 51 e) Wireless Network Configure, Implement and Maintain the SERVICES below: a) System Center Operations Manager.

10 B) Failover clustering. c) Virtualization of physical servers d) Other ICT SERVICES that the organization may require. Response time on logged calls: a) Two hours for remote connection b) Next business day for the onsite support Skills Transfer to Amatola Water ICT Officials An ICT official from Amatola Water will be assigned to work with the appointed service provider to acquire experience and knowledge on various incidents being resolved. 5. DELIVERABLES Ad-hoc maintenance and support on the SERVICES stipulated on the Scope of work (section 4). 6. METHODOLOGY The appointed service provider will only come as and when needed, details of the task to be performed will be provided when the call is logged. 7. ELIGIBILITY REQUIREMENTS The service provider must be registered to the SITA Contract 1183 (Acquisition of IT SERVICES ) and have offices in the Eastern Cape Province.