PRTG Desktop Manual - Paessler

1 2021 Paessler AGAll rights reserved. No parts of this work may be reproduced in any form or by any means graphic, electronic, ormechanical, including photocopying, recording, taping, or information storage and retrieval systems without thewritten permission of the that are referred to in this document may be either trademarks and/or registered trademarks of therespective owners. The publisher and the author make no claim to these every precaution has been taken in the preparation of this document, the publisher and the author assumeno responsibility for errors or omissions, or for damages resulting from the use of information contained in thisdocument or from the use of programs and source code that may accompany it.

2 In no event shall the publisherand the author be liable for any loss of profit or any other commercial damage caused or alleged to have beencaused directly or indirectly by this : April 2021 in NurembergPRTG Desktop Manual3 Table of contentsPart 1 Welcome to prtg 5 Part 2 System 7 Part 3 Download and installation 12 1 Install prtg 14 2 Uninstall prtg 20 Part 4 General 22 Part 5 Main menu 27 Part 6 Menu tabs and page 31 33 38 41 46 48 50 51 52 53 Part 7 Manage device 54 Part 8 Compare 59 Part 9 Desktop 61 Part 10 Multi 64 67 69 70 Part 71 73 76 3 Updates & 77 80 5 Device 83 Part 12 Quick 86 Part 88 41 Data 90 2 List of 91 3 List of 92 4

3 Shortcuts 93 Part 1 Welcome to prtg Desktop4/12/202154/12/20216 Part 1: Welcome to prtg Desktop | 1 Welcome to prtg DesktopPRTG Desktop is an alternative interface that you can use to connect to one or several independent prtg core servers or prtg Hosted Monitor instances (hereinafter referred to as prtg servers if we mean bothPRTG core servers and prtg Hosted Monitor instances combined) to configure your setup, viewmonitoring results, and keep an eye on your network. It is a cross-platform application for fast access todata and monitoring Desktop natively includes most prtg functions.

4 For a few options, prtg Desktop opens an externalbrowser window via your default browser, for example, for system Desktop also optionally displays a tray icon, taskbar notifications, or plays notification sounds to keepyou up to date in the case of new alarms, log entries, or more information, see section Desktop use prtg Desktop , download and install it on your Windows or macOS several servers in one interfaceUsing the Multi Server functionality of prtg Desktop , you can connect to several independent servers toview their data at a glance and centrally manage your more information, see section Multi Desktop is mainly designed to review and manage prtg installations that you have already set up.

5 Ifyou have just started with monitoring, we recommend that you first run through the Smart Setup in thePRTG web interface and add your network devices there. Once finished, you can seamlessly switch toPRTG more information, see the prtg Manual : Smart Hosted Monitor supports connections from prtg Desktop . For more information, see the PRTGM anual: Using prtg Hosted Manual Smart Setup Using prtg Hosted Monitor621465 Part 2 System requirements4/12/202174/12/20218 Part 2: System requirements | 2 System requirementsTo install prtg Desktop and work with it, you need to meet the following requirements: Supported operating systems Requirements for connections to prtg web servers Restrictions for non-commercial editionsSupported operating systemsThe following operating systems are officially supported for prtg Desktop .

6 Operating systemSupported systemsWindows (32-bit or 64-bit) Microsoft Windows Server 2019 Microsoft Windows Server 2016 Microsoft Windows Server 2012 R2 Microsoft Windows 10 Microsoft Windows Microsoft Windows 7 (convenience rollup for SP1)macOS macOS or laterWe also recommend that you keep your graphics card drivers up to date for best for connections to prtg web serversTo show monitoring data of your prtg setup, prtg Desktop must be able to establish a connection toyour prtg web sure that the following account settings in prtg Desktop match the following settings in thePRTG Administration Tool: prtg Desktop accountsettingsPRTG Administration Tool settingsServerSelect IP Address for the prtg Web Server on the prtg WebServer tab88734/12/20219 Part 2.

7 System requirements | prtg Desktop accountsettingsPRTG Administration Tool settingsPRTG web server settings in the prtg Administration ToolFor connections to prtg Hosted Monitor instances, this is thedomain more information, see the prtg Manual : PRTGA dministration Tool on Core Server SystemPortSelect TCP Port for the prtg Web Server on the prtg Web ServertabPRTG switches to port 8080 as a fallback after a restart whenport 80 is already used, and to port 8443 if port 443 is notavailable. prtg keeps the Secure Sockets Layer (SSL) connection inthis case.

8 If this port is also not available, prtg tries from port 8081(8444 for SSL) on until it finds an available prtg Desktop cannot automatically recognize these ports(8080+, 8443+), manually enter the used port in the Port setting whenyou add or edit an account in prtg Desktop . If you do not get aconnection to the prtg web server, also check the used port in theWeb Server settings under System Administration | User Interface inthe prtg web connections to prtg Hosted Monitor instances, this is 443by NameLogin Name on the Administrator tab4/12/202110 Part 2.

9 System requirements | prtg Desktop accountsettingsPRTG Administration Tool settingsAdministrator settings in the prtg Administration ToolFor connections to prtg Hosted Monitor instances, this is theAPI Username under Account Settings | My Account in thePRTG web more information, see the prtg Manual : PRTGA dministration Tool on Core Server SystemPasswordPassword on the Administrator tabFor connections to prtg Hosted Monitor instances, this is theAPI Passhash under Account Settings | My Account in thePRTG web make sure that you meet the following requirements: No local software firewall blocks the connection.

10 No local virus protection program blocks the connection. No other application uses the specified port. No (hardware) firewall blocks the connection when you connect through a network (LAN or WAN). The software version of the prtg web server is prtg or for non-commercial editionsYou can connect to a maximum of two non-commercial installations (Trial Edition or Freeware Edition).There are no restrictions for connections to commercial Manual prtg Administration Tool on Core Server System Paessler WEBSITEHow to connect prtg through a firewall in 4 steps4/12/202111 Part 2: System requirements | Part 3 Download and installationprocess4/12/2021124/12/20211 3 Part 3.