Public Guardian and Trustee

1 Public Guardian and Trustee2016 2017 Annual Report Rights, choices and security for all British Columbians1 Public Guardian AND Trustee 2016 2017 ANNUAL REPORTTABLE OF CONTENTS Letter of Transmittal 03 Message from the Public Guardian and Trustee 04 Performance Report 07 Auditors Report 09 Mandate, Vision and Values 16 Program Areas 22 Societal Trends and Other Factors 35 Context for 2016 2017 Performance Results 39 Risk Management 41 2016 2017 Performance Results 44 Linking Resources to Performance 60 Audited Financial Statements 70 Operating Account 71 Estates and Trusts Administered 852 Public Guardian AND Trustee 2016 2017 ANNUAL REPORT3 Public Guardian AND Trustee 2016 2017 ANNUAL REPORTS eptember 25, 2017 The Honourable David Eby, QCAttorney General Ministry of Attorney GeneralPO Box 9044, STN PROV GOVTV ictoria, British Columbia V8W 9E2 Dear Attorney General:I have the honour of delivering to you the Annual Report of the Public Guardian and Trustee in accordance with the provisions of section 25 of the Public Guardian and Trustee report covers the period April 1, 2016 to March 31, truly,Catherine M.

2 RomankoPublic Guardian and TrusteeLETTER OF TRANSMITTAL4 Public Guardian AND Trustee 2016 2017 ANNUAL REPORTMESSAGE FROM THE Public Guardian AND TRUSTEEI am pleased to present the Annual Report of the Public Guardian and Trustee (PGT) for the period April 1, 2016 to March 31, PGT made significant progress this year in putting our strategic plan for improved and modernized client service into action. With critically needed capital funding provided by government, we were able to proceed with the acquisition and development of a new trust accounting system. This new system will replace 30 year old legacy technology which has long been a barrier to effective service delivery. Among expected benefits, the new system will meet modern trust accounting standards and will enable more meaningful reporting to clients about their estate and trusts under PGT administration. We look forward to full implementation of the new system over the coming year. In addition to modernizing our systems technology, we also continued to build the capacity of our organization to serve clients.

3 Relying on feedback from clients, stakeholders and staff, we streamlined and centralized administrative processes so that staff would have more opportunity to focus on client issues and interact with clients and their families. We also enhanced our training and skills development by adopting a train the trainers approach to learning and by creating PGT specific courses for staff on subjects such as effective communications, ethical decision making, the protection of privacy and a variety of legal and financial matters. Continued development of staff expertise and skills will help ensure that clients who rely on the PGT for management of increasingly complex legal, financial and property matters receive the assistance they need and expect. Over the course of the year, the PGT also contributed to Public awareness, policy development and law reform initiatives to promote client interests. PGT staff met with representatives of banks and trust companies to talk about ways to reduce the incidence of financial abuse of vulnerable persons.

4 As a member of the Provincial Registered Disability Savings Plan Action Group, the PGT contributed to the development of recommendations made to the federal government to increase the uptake of Registered Disability Savings Plans for eligible British Columbians. We consulted with members of the online Civil Resolution Tribunal regarding 5 Public Guardian AND Trustee 2016 2017 ANNUAL REPORTthe protection of the legal interests of minor children and incapable adults who may become involved in legal proceedings before the Tribunal. We collaborated with the Adoptive Families Association of British Columbia and the Ministry of Children and Family Development (MCFD) to create an interactive online financial literacy training module for young adults which was released to the Public in March. As a member of the Canadian National Association of Public Trustees and Guardians, the PGT hosted our counterpart organizations from every province and territory at a conference to discuss best practices in Public guardianship and trusteeship.

5 On the legislative front, we collaborated with representatives of the Ministries of Justice and Children and Family Development to make recommendations to government for a modern statutory definition of Public guardianship of children to clarify the law about the important roles carried out by the PGT as property Guardian and MCFD and Delegated Aboriginal Agencies as Guardian of person of children in to meet our performance targets is a challenge which PGT staff take very seriously. Our annual report of our performance is one way in which we account to our clients and the Public for meeting the statutory duties we are given under provincial law to protect the interests of some of British Columbia s most vulnerable individuals. I am pleased to report that this year the PGT again met or exceeded targets for all 20 performance measures on which we report publicly, an achievement confirmed by independent auditors. This has been a year of positive change for the PGT as we continue to modernize and develop our organization.

6 I want to thank the members of our Investment Advisory and Audit Advisory Committees who have generously volunteered their time to provide us with valuable advice as we move forward with our plan for improved also want to recognize the men and women who work for the PGT across the province for their unwavering commitment to our clients. I look forward to working together in the coming year to serve those British Columbians who rely on us for M. RomankoPublic Guardian and Trustee6 Public Guardian AND Trustee 2016 2017 ANNUAL REPORT7 Public Guardian AND Trustee 2016 2017 ANNUAL REPORT2016 2017 PERFORMANCE REPORT8 Public Guardian AND Trustee 2016 2017 ANNUAL REPORTACCOUNTABILITY STATEMENTU nder my direction, the 2016 2017 Performance Report has been properly prepared and fairly stated, in all material respects, based on the requirements of subsections 25 (1), 25 (2), 25 (3) (c), 25 (3) (d) and 26 (1) (b) of the Public Guardian and Trustee Act and on the Performance Reporting Principles For the British Columbia Public Sector (collectively, the Criteria ).

7 I am accountable for the results achieved and how actual performance has been reported; complying with the requirements of the Criteria; designing, implementing and maintaining internal control relevant to the preparation and presentation of the Performance Report in accordance with the Criteria and free from material misstatement, whether due to fraud or error; the selection of the performance measures included in the Performance Report; making judgments and estimates that are reasonable in the circumstances; and maintaining adequate records in relation to the PGT s Performance Report. The information presented in the Performance Report reflects the actual performance of the Public Guardian and Trustee for the 12 months ended March 31, 2017. The information presented represents a comprehensive picture of our actual performance in relation to our service delivery plan. The report contains estimates and significant interpretive information that represents the best judgment of management.

8 The measures presented are consistent with the organization s mandate, goals and objectives and focus on aspects critical to understanding our performance. Any significant limitations in the reliability of specific data are identified in the report is intended for a general audience. Specific users may require more detailed information than is contained in this report. Catherine M. Romanko Public Guardian and TrusteeSeptember 25, 20179 Public Guardian AND Trustee 2016 2017 ANNUAL REPORTI ndependent Auditor s Report on the 2016 2017 Performance Report of the Public Guardian and Trustee of British ColumbiaTo: The Public Guardian and Trustee of British Columbia,The Attorney General of the Province of British Columbia,and the Members of the Legislative Assembly of British ColumbiaWe were engaged by the Public Guardian and Trustee of British Columbia (PGT) to audit and report on the 2016 2017 Performance Report (Performance Report) of the PGT for the year ended March 31, 2017 and the PGT s Accountability Statement (statement) thereon as set out on page 8, in the form of an independent reasonable assurance conclusion about whether the PGT s statement that the Performance Report is properly prepared and fairly stated, in all material respects, based on the requirements of subsections 25 (1), 25 (2), 25 (3) (c), 25 (3) (d) and 26 (1) (b) of the Public Guardian and Trustee Act (PGT Act) and on the Performance Reporting Principles For the British Columbia Public Sector (BC Performance Reporting Principles) (collectively referred to herein as the Criteria)

9 Is fairly conclusion excludes the following elements of the Performance Report: The Performance Report necessarily contains a number of representations by the PGT concerning the appropriateness of the PGT s goals, objectives, targets, explanations of the adequacy of planned and actual performance, and expectations for the future. These are provided to provide context to assist the reader in evaluating the plans and performance of the PGT. Such representations are the opinions of the PGT and, given their necessarily subjective nature and also the future orientation of some of the representations, such representations inherently cannot be subject to independent audit verification. Further, as described in the Performance Report section entitled Linking Resources to Performance, the tables and related information on pages 60 to 69 of the Performance KPMG LLP PO Box 10426 777 Dunsmuir Street Vancouver BC V7Y 1K3 Canada Telephone (604) 691-3000 Fax (604) 691-3031 KPMG LLP is a Canadian limited liability partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ( KPMG International ), a Swiss entity.

10 KPMG Canada provides services to KPMG LLP. INDEPENDENT AUDITORS' REPORT To the Public Guardian and Trustee of British Columbia We have audited the accompanying financial statements of the Operating Account of the Public Guardian and Trustee of British Columbia, which comprise the statement of financial position as at March 31, 2017, the statements of operations and accumulated surplus, changes in net financial assets, and cash flows for the year then ended, and notes, comprising a summary of significant accounting policies and other explanatory 's Responsibility for the Financial Statements Management is responsible for the preparation and fair presentation of these financial statements in accordance with Canadian Public sector accounting standards, and for such internal control as management determines is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. Auditors Responsibility Our responsibility is to express an opinion on these financial statements based on our audit.