PUBLIC HOUSING HOUSE RULES - HACFM

1 HOUSING Authority of the City of Fort Myers, Florida 4224 Michigan Avenue, Fort Myers, Florida 33916. Phone: (239) 344-3220 Fax: (239) 344-3273. PUBLIC HOUSING : Michigan Court, Palmetto Court, Southward Village, Flossie Riley, Bonair Towers and Royal Palm Towers. PUBLIC HOUSING HOUSE RULES . The following policies and general RULES , approved by the Board of Commissioners of the HOUSING Authority of the City of Fort Myers, Florida ( HACFM ), are compiled herein for the benefit of all PUBLIC HOUSING residents. Some of the information below can be readily found in the Lease Agreement or accompanying attachments and is reprinted herein solely for convenience.

2 Other RULES or policies, such as Maintenance Emergencies Defined and similar topics are not discussed in detail in the Lease, but instead refer to this document commonly called HOUSE RULES .. Residents agree to abide by the HOUSE RULES and receipt of the RULES are acknowledged in the lease agreement and by the signature page attached. These standards will be applied fairly and uniformly to all Residents. Failure to abide by the HOUSE RULES is a violation of the lease terms and can result in eviction. 1. PRIVACY OF APARTMENTS.

3 HACFM officials and employees will not enter your apartment in your absence, except under the following conditions: a. In the event of an emergency, such as fire, water line break, electrical failure or other instances that require immediate attention to protect lives and property, yours, as well as that of your neighbors and other residents. b. To perform routine maintenance work you have requested. c. To check the premises at reasonable hours, where there is reason to believe the premises may have been abandoned. d. To perform preventive maintenance work where there is a published schedule that has been provided to the resident ( : Filter changes, Fire Extinguishers, etc.)

4 E. For regularly scheduled housekeeping inspections, to ensure that you are maintaining at least minimum standards in the apartment. (General notice will be given in advance.). f. For Special Inspections as needed. (General notice will be given in advance.). g. In the event a law enforcement officer provides HACFM 's duly appointed representative with a copy of a warrant (search or arrest). 2. SPECIAL EXTERMINATION SERVICES. Normally you will not have problems with cockroaches, fleas, ticks, ants and other pests, if you follow good sanitation practices.

5 However, in the event that your apartment becomes infested, HACFM will spray it for you. Please note the following: a. Routine Pest Control is scheduled monthly. (General notice will be given in advance.). b. If you need extermination services, call your Property Manager. c. For trees, shrubs, and weeds in the PUBLIC areas that have become infested, please contact your Property Manager. d. If you suspect that there are Africanized bees in or around your home, please contact the Maintenance. PUBLIC HOUSING HOUSE RULES Effective 9/1//2006.

6 Page 1 of 1. PUBLIC HOUSING HOUSE RULES (con't). 3. MAINTENANCE SERVICES. For maintenance requests call your Manager's Office CALLS FOR EMERGENCY MAINTENANCE WORK. CAN BE MADE AT ANY TIME (day, night, weekends, holidays). An employee will be available to respond to true emergencies at all hours. The following types of work will be treated as an EMERGENCY: a. Air conditioning or cooling problems in the summer. b. Heating system problems in the winter. c. Sewer stoppages affecting all toilets (not just a backed-up sink or hand basin).

7 D. Breaks in water lines, or major water leaks. e. Electrical failures (affecting more than just a single lighting circuit). f. Lock-out (resident will be billed the current charge for responding after hours). Doors will not be unlocked for any person under 18 years of age, or a person not listed on the lease. Proper identification must be provided at the time of emergency response. Under no circumstance will locks other than those provided by HACFM be allowed on exterior or interior doors. g. Broken windows that present safety hazards.

8 The glass may not be replaced, but the area will be secured. If a maintenance employee is dispatched to an emergency which does not fit the above descriptions, charges will be assessed to the resident's account for the call according to the Sales and Service Schedule of Charges. 4. NEW RESIDENT ORIENTATION. All adult household members are required to attend a New Resident Orientation session within the first 90 days of residency. Failure to attend the Orientation may be grounds for termination of the Lease. The purpose of the Orientation will be to familiarize all new residents with RULES , regulations, policies, and procedures pertinent to successful occupancy in HACFM 's programs.

9 The Lease, HOUSE RULES , maintenance policies, housekeeping, Community Service requirement and Earned Income Disallowance will be among the topics reviewed at Orientation. Existing residents may be required to attend the orientation, as directed by their Property Manager, as a condition of continued occupancy if lease violations have occurred. PUBLIC HOUSING HOUSE RULES Effective 9/1//2006. Page 2 of 2. PUBLIC HOUSING HOUSE RULES (con't). 5. GRIEVANCE PROCEDURE. Any resident having a grievance or complaint should first discuss it with the Property Manager at the Rental Office.

10 If the complaint is not resolved at this level, the resident may request a copy of the Grievance Procedure and follow the steps as provided. (A copy is posted in the Rental Office.). Listed below are some of the most frequently asked questions: . Question: What types of decisions may I appeal? Answer: (1) Calculation of total tenant payment (TTP or resident portion), (2) Termination of your lease or tenancy, (3) Action not taken by the Authority after being reported, (4) Required transfer as a result of being determined under housed or over housed, (5) Billing of any type, and (6) Any other type of Authority action with which you may disagree.