QM3251 CPA Australia Civil Liability Professional ...

1 CONTENTS2 Introduction2 About this booklet3 Important Information3 Duty of disclosure3 Privacy3 The General insurance Code of Practice3 Dispute resolution4 policy Wording4 Our agreement with you4 Your Policy4 Paying your premium4 Claims made and notified4 Words with special meaning6 Section 1: Insuring clauses7 Section 2: policy extensions11 Section 3: Optional extensions12 General exclusions13 General conditions14 ClaimsDate of preparation: 1st September 2013 Date effective: 1st September 2013QM3251-09131 IntroductionWe understand how important it is to be comfortable with your cover sowe are glad you chose QBE to take care of your insurance . As the largestAustralian owned general insurer and reinsurer, we have been taking careof the insurance needs of Australians since 1886.

2 Safe, strong and secure,you can be confident you ve made a great , you will find the information you need to know about the policy . Weexplain what the policy covers, information about excesses and importantly,how to make a , whether you call us for a quote, or to report a claim, or to changeyour details, you can rely on our friendly team to help you for making QBE your first this bookletThis document contains important information to help you understand theinsurance. It is up to you to choose the cover you need. Any advice in thisbooklet is general nature only and has not considered your objectives,financial situation or needs. You should carefully consider the informationprovided having regard to your personal circumstances to decide if it isright for more informationPlease take the time to read through this booklet and if you have anyquestions or need more information, please contact: your financial services QBE AustraliaQBE insurance ( Australia ) Limited is a member of the QBE insurance Group(ASX: QBE).

3 QBE insurance Group is Australia s largest international generalinsurance and reinsurance group, and one of the top 25 insurers andreinsurers worldwide. The company has been operating in Australia since1886 and continues to provide insurance solutions that are focused on theneeds of is a respected name in Australian insurance , backed by sizeable assets,and well known as a strong and financially secure CPA AustraliaCPA Australia is one of the world's largest accounting bodies with amembership of more than 144,000 finance, accounting and businessprofessionals in 127 countries across the our 126 year history we have continued to focus on providingour members with excellence in education, training, technical support andadvocacy.

4 The CPA designation represents high Professional competencein InformationThe information provided in this section includes high level informationabout the options in cover you can choose from, as well as factors thataffect the cost, our dispute resolution process, your duty of disclosure,cooling off rights, how to make a claim and other relevant policy wording section sets out the detailed terms, conditions andexclusions relating to the we issue you with a policy , you will be given a policy Schedule. The PolicySchedule sets out the specific terms applicable to your cover and shouldbe read together with the policy policy wording and policy Schedule form your legal contract with usso please keep them is a safe place for future reference.

5 You should checkthe policy or Renewal Schedule when you receive it to ensure it accuratelystates what you have of disclosureUnder the insurance Contracts Act 1984 (Cth), you have a duty of are required before you enter into, renew, vary, extend or reinstateyour policy , to tell us everything you know and that a reasonable person inthe circumstances could be expected to know, is a matter that is relevantto our decision whether to insure you, and anyone else to be Insured underthe policy , and if so, on what do not have to tell us about any matterthat diminishes the risk;that is of common knowledge;that we know or should know or, in the ordinary course of our business,we ought to know orwhich we indicate we do not want to you do not tell usIf you fail to comply with your duty of disclosure, we may be entitled toreduce our Liability under the insurance in respect of a claim or may cancelthe collecting and handling your personal information.

6 QBE has a privacypolicy which explains what sort of personal information we collect and holdabout you and what we do with it. QBE collects personal information fromor about you for the purpose of assessing your application for insuranceand administering your policy , including any claims you make or claimsmade against you. QBE will only use and disclose your personal informationfor a purpose you would reasonably expect. We will request your consentfor any other this personal information we may not be able to issue insurancecover, administer your insurance or process your claim. Our aim is toalways have accurate and up-to-date information. When you receive aCertificate of insurance or other document from us, you should contact usif the information is not uses the services of a related company located in the Philippines toprovide call centre sales and claims handling, accounting and administrationservices to QBE in may need to disclose personal information to its reinsurers (who maybe located overseas), insurance intermediaries, insurance reference bureaux,credit reference agencies, QBE s advisers and those involved in the claimshandling process (including assessors, investigators and other insurers), forthe purposes of assisting it and them in providing relevant services andproducts, or for the purposes of recovery or litigation.

7 QBE may disclosepersonal information to people listed as co-insured on your policy and tofamily members or agents authorised by you. Computer systems andsupport services may be provided to QBE companies that may be locatedoverseas. We may also disclose information to organisations which conductcustomer service surveys on our obtain further information about our Privacy policy or to request accessto or correct your personal information, please To make a complaint General insurance Code of PracticeQBE insurance ( Australia ) Limited is a signatory to the General InsuranceCode of Code aims to:promote more informed relations between insurers and their customers;improve consumer confidence in the general insurance industry;provide better mechanisms for the resolution of complaints anddisputes between insurers and their customers.

8 Andcommit insurers and the professionals they rely upon to higherstandards of customer resolutionWe will do everything possible to provide a quality service to you. However,we recognise that occasionally there may be some aspect of our serviceor a decision we have made that you wish to query or draw to our have a complaints and dispute resolution procedure which undertakesto provide an answer to your complaint within fifteen (15) working you would like to make a complaint or access our internal disputeresolution service please contact your nearest QBE office and ask to speakto a dispute resolution WordingThis policy is underwritten by QBE insurance ( Australia ) LimitedABN 78 003 191 035, AFS Licence No.

9 239545 of 82 Pitt Street, Sydney agreement with youThis policy is a legal contract between you and us. You pay us the premiumand we provide you with the cover you have chosen as set out in the policy ,occurring during the period of insurance shown on your policy Scheduleor any renewal limits of cover applying to the cover selected by you and the amountof any excess that applies to your policy , is shown on your policy PolicyYour policy consists of the policy wording in this booklet and the PolicySchedule we give you. Please keep them in a safe place for future check the policy Schedule details to ensure it accurately states whatyou have insured. Be sure to check that the limits and sums insured your premiumYou must pay your premium by the due date.

10 If we do not receive yourpremium by the date, or if your payment is dishonoured, this policy will notoperate and there will be no made and notifiedThis policy operates on a claims made and notified basis. This means thatthe policy covers you for claims made against you and notified to us duringthe period of policy does not provide cover in relation , errors or omissions actually or allegedly committed prior to theretroactive date of the policy (if such a date is specified); made after the expiry of the period of insurance even thoughthe event giving rise to the claim may have occurred during theperiod of insurance ; notified or arising out of facts or circumstances notified (orwhich ought reasonably to have been notified) under any previouspolicy; made, threatened or intimated against you prior to thecommencement of the period of insurance .