Quality & Paitent Safety Integrated Curriculum

1 Quality & Patient Safety Integrated CURRICULUMQHIINTEGRATEDCURRICULUMA pril 20152 Quality & PATIENT Safety | Integrated CURRICULUM2 Table of ContentsIntroduction ..3 Core Capabilities ..4 QHI Integrated Curriculum Certificates ..5 AIW Yellow Belt Certificate ..5 Alberta Health Services Improvement Way (AIW) Fundamentals ..6 Patient Safety Certificate ..5 Disclosing Unanticipated Medical Outcomes (DUMO) ..8 Fundamentals of Patient Safety ..9 Immediate and Ongoing Management of Clinically Serious Adverse Events ..10 Introduction to human factors ..11 Reporting & Learning System: How to Submit a Report ..18 AHS Systems Analysis Methodology (SAM) ..21 Teamwork at Times of Transition ..22 Patient Safety Online Learning Suite for Managers.

2 5 Appropriate Accountability Decision Support Tool ..7 Immediate and Ongoing Management of Clinically Serious Adverse Events ..10 Managing Patient Concerns for Leaders: Patient Relations - ReLATE | ReSPOND ..13 Reporting & Learning System: How to Submit a Report ..18 Reporting & Learning System Advanced User: How to Generate Data ..19 Reporting & Learning System Advanced User: Reading, Processing and Sharing Reports ..20 AHS Systems Analysis Methodology (SAM) ..21 Partnering with patients Certificate ..5 Patient & Family-Centred Care ..14 Patient Engagement 101 ..15 Annual Continuing Education (ACE): Patient Relations - ReLATE | ReSPOND ..16 Quality is Everyone s Business Certificate .. 5 Alberta Health Services Improvement Way (AIW) Fundamentals.

3 6 Fundamentals of Patient Safety ..9 Living a Just Culture video ..12 Annual Continuing Education (ACE): Patient Relations - ReLATE | ReSPOND ..16 Quality is Everyone s Business video ..17 Reporting & Learning System: How to Submit a Report ..18 Targeting Teams Certificate ..5 Teamwork at Times of Transition ..22 Advanced Learning ..23 AIW Green Belt ..24 AHS Systems Analysis Methodology (SAM) ..25 Workshop in Simulation Education (WISE)..26 Meaning from Evidence Mini-Modules ..27 Patient Safety Snapshot ..28 Education Pyramid ..29 Appendix A Obtaining Continuing Medical Education (CME) Credits ..303 RETURN TO TABLE OF CONTENTSQUALITY & PATIENT Safety | Integrated CURRICULUM3 IntroductionThe core Quality and patient Safety capabilities provide a framework for the Quality & Patient Safety Integrated Curriculum designed for all AHS staff and medical staff.

4 The intent of the Curriculum is to engage and support AHS employees and to incorporate and apply Quality and patient Safety principles into their respective roles - so that together we can transform our organization and improve healthcare outcomes for Albertans. Getting Started It is recommended that all new AHS employees fulfill the online AHS orientation and passport to Quality & Healthcare Improvement (QHI) through MyLearningLink, and then pursue the Quality & Patient SafetyIntegrated Curriculum . All AHS Staff are encouraged to complete the Quality is Everyone s Business module The learner is encouraged to collaborate with their leader/manager to build an individualized qualityand patient Safety learning plan, based on the course descriptions, learning outcomes and target audienceguidelines provided.

5 Quality & Patient Safety Education Certificates help the learner to target Quality and patient safetyeducation as it applies to their role. The learner can expect to complete a brief pre- and post-knowledge assessment at the time of the session,and may be contacted 4-6 weeks thereafter via e-mail survey to assess how they have applied their learninginto their role within the organization. The course outline offers: course title and description target audience learning outcomes registration details next steps core capabilities the session addresses Questions about the Quality & Patient Safety Curriculum , and requests for targeted sessions or continuingeducation credits can be directed to: RETURN TO TABLE OF CONTENTSQUALITY & PATIENT Safety | Integrated CURRICULUM4 Core CapabilitiesThroughout the Curriculum , Core Capabilities are identified to capture the knowledge, skills, attitudes and behaviours required to support and enhance Quality and patient Safety within AHS.

6 As you browse through the course descriptions, you will note that all Core Capabilities are listed, however only those highlighted in BOLD are applicable to that course. CORE CAPABILITIES DEFINITIONS 1. Advocating and demonstrating patient centred care Actively engaging and partnering with patients and families in their care2. Practicing effective communication and teamwork Collaborating with team members, demonstrating mutual respect, appropriately sharing accountabilities, and inter-dependent decision-making3. Applying complex adaptive systems theory to patient Safety Anticipating and recognizing that a constellation of dynamic, interdependent factors within the healthcare system may contribute to patient outcomes and unexpected events4.

7 Participating in Continuous Quality Improvement Applying the AHS Improvement Way (AIW) as a common organization-wide approach for increasing efficiency, decreasing waste, managing variation, and measuring change5. Modelling safe and ethical behaviour Consistently demonstrating behaviours and attitudes in accordance with our AHS values, code of conduct and just culture principles Practice in accordance with professional codes of conduct and ethical principles6. Advancing evidence informed practiceDisseminating leading practices and applying evidence to safe and effective care7. Improving patient Safety through maximizing human factors Employing situational awareness, recognizing our collective human fallibility, and appreciating how the human -environment interface influences our cognition and behavior8.

8 Managing, reporting, analyzing, disclosing and learning from hazards, close calls and adverse events Preventing adverse events, employing risk awareness, recognizing and appropriately responding to hazards, close calls and adverse events QHI Curriculum | CertificatesQuality & Healthcare Improvement offers Quality & Patient Safety Education Certificates to Alberta Health Services staff and Medical staff for Quality & patient Safety learningQUALITY IS EVERYONE S BUSINESS CERTIFICATEF oundational Learning in Quality Improvement & Patient SafetyCOMPONENTS: Quality is Everyone s Business: 10-minute video Living a Just Culture: 3-minute video Fundamentals of Patient Safety (FPS): 4-hour facilitated learning course Alberta Health Services Improvement Way (AIW) Fundamentals: 4 or 8 hour facilitated learning course Annual Continuing Education (ACE): Patient Relations ReLATE | ReSPOND : eLearning Reporting & Learning System (RLS): How to Submit a Report: eLearningTime Commitment: 12 HoursAll AHS staff and Medical staffPATIENT Safety ONLINE LEARNING SUITE FOR MANAGERSJust in Time Patient Safety Learning for the Operational ManagerCOMPONENTS: Reporting & Learning System (RLS) How to Submit a Report: eLearning Reporting & Learning System (RLS)Advanced User Module - Reading, Processing and Sharing Reports.

9 ELearning Reporting & Learning System (RLS)Advanced User Module - Generating Data Summaries: eLearning Immediate and Ongoing Management of Clinically Serious Adverse Events (IOM): eLearning AHS Systems Analysis Methodology (SAM): eLearning Appropriate Accountability Decision Support Tool: eLearning Patient Relations - ReLATE | ReSPOND Managing Patient Concerns for Leaders: eLearningTime Commitment: 4 to 6 HoursOperational Managers and LeadersPATIENT Safety CERTIFICATES ystems thinking and just culture principles informing reporting, disclosing, analyzing, learning and improving relative to hazards, close calls and adverse eventsCOMPONENTS: Fundamentals of Patient Safety (FPS): 4-hour facilitated learning course Introduction to human factors (HF): 4-hour facilitated learning course Teamwork at Times of Transition (T3): 4-hour facilitated learning course Reporting & Learning System (RLS) How to Submit a Report: eLearning Immediate and Ongoing Management of Clinically Serious Adverse Events (IOM): eLearning AHS Systems Analysis Methodology (SAM): eLearning Disclosing Unanticipated Medical Outcomes (DUMO): 4-hour facilitated learning courseTime Commitment.

10 20 HoursAHS Clinical staff, Operational Leadership, Medical staff and Patient Safety staff(CLICK ON EACH COURSE TITLE TO HYPERLINK TO THE PAGE FOR COURSE DESCRIPTION)5 TARGETING TEAMS CERTIFICATET eamwork contributes to system efficiencies, shared mental models and Patient SafetyCOMPONENTS: Teamwork at Times of Transition (T3): 4-hour facilitated learning courseTime Commitment: 4 HoursAHS Clinical teamsAIW YELLOW BELT CERTIFICATEF oundational performance improvement learning leading to an AHS Green and Black Belt CertificateCOMPONENTS: Alberta Health Services Improvement Way (AIW) Fundamentals: 4 hour/8 hour facilitated learning course AIW Yellow Belt Module 1: Process Mapping AIW Yellow Belt Module 2: 5S Workplace Organization AIW Yellow Belt Module 3: Standard WorkTime Commitment: 10 HoursAll AHS staff and Medical staffPARTNERING WITH patients CERTIFICATEP artnering with patients and Families is key to positive outcomes, patient satisfaction and Patient SafetyCOMPONENTS: Patient Engagement 101: eLearning Patient & Family-Centred Care 101: eLearning Annual Continuing Education (ACE): Patient Relations ReLATE | ReSPOND : eLearningTime Commitment.