QUALITY COMPLAINT ALERT REPORT

1 Enter COMPLAINT into the VOC data base Customer RequirementsInput / OutputCust PN: COMPLAINT #CA/8D Response?InputFram PN(Long):ContactContainment ?InputLot No.:Telephone3rd Party Sort?InputQty. Reported:EmailExpedited Shipment?Output Notify Other Locations?Output Return Suspect filters?Output Suspect Filter Returned?Date:Product informationCustomer InformationMRB Review / Customer RequirementsQUALITY COMPLAINT ALERT REPORTFRAM Plant & Dept: COMPLAINT Date / Time:Revision Date(s)Customer Location:VOC Data Base #:Management ReviewPlant Manager, QUALITY Manager, QUALITY Supervisor, Operations Manager, Engineering Manager, Human Resource ManagerSTEP 1 DOM/date code:Filter Type:D2) Description of COMPLAINT (verbal, picts, etc.):Template Rev: CAPA FRAM Doc: CAPA FRAM Rev A 8/4/16My signature belows confirms that I have read and been made aware of the customer COMPLAINT :0 DepartmentDateTrainerShiftClock #Clock #NameNameTemplate Rev: CAPA FRAM Doc: CAPA FRAM Rev A 8/4/16 Tracking Number:Customer/Reported by:Product Description:End Item Number:Date Code:Customer Concern Number:Line/Dept:Third Party Sorting Required: Quantity on Hand at Customer Location (if available):Sorting Company: Quantity in transit to Customer Location (if available): Location: Quantity/Duration of Sorting by Third Party:Purchase Order Number:Manufacturing Plants:Distribution Centers.

2 Greenville VendorCosta Rico (CR)Hebron (HB)Illinois Whse (DS)Fernley (FN)Toronto (TO)Inventory Containment Form0 Reported Concern and Product Involved000 Qty GoodQty BadPart NumberQtyPlt/WhseDate CodeQty GoodQty BadSorting Results of Contained ProductPart NumberQtyDate Code0 Concern Description0 Hold Tag0 Refer to Certifiction/Sorting Instructions for Cerification Requirments for good product to be returned to useable Containment of Suspect Product (Components or Finished Filters) Containment/Sorting of Suspect Product at Customer FacilityPart NumberLocationPart NumberLocationQuantity00 Defective Product Disposition InstructionsNo containment required0 QuantityQuantityHold TagHold TagLocationPart NumberPart Number:Customer:Tracking #:Filter Type:Customer Part #:Date:Non-Conforming Condition Reported:Required Tools/Devices/PPEWire brushes and knives not allowed unless GageSleevesLock Box1)Obtain product for )Review Individual part for non-conforming condition if non-conforming condition found, place in designated area away from certified if part does not have non-conforming condition proceed to step )Conduct quick general review for obvious defects such as: no paint chips, no scratches, no dents, no dirt/contaminates,no missing gaskets, no missing components, if unacceptable condition is found, place in designated area away from certified )Mark acceptable parts with certification mark if )Place certified part into required packaging.

3 Verify stacking pattern & pallet height against Packaging Set up sheet in when handling/stacking open topped containers, insure top container does not drop into lower container. If it does, inspect product in lower container to insure that no damage occurred. - if damage product is found, place in designated area away from certified parts. Replace with good product as )Mark packaging with certification as )Document date codes and number of parts inspectedPictures/Additional InformationFor non-conforming filters found:- Document all non-conformance(s) found (not just reported condition), date codes, and quantities. - Obtain disposition instructions for non-conforming product and implement accordingly. Certification Mark Requirements:Filter MarksCase/Carton MarksPallet MarksNo Filter marks requiredNo case/carton marks requiredNo pallet marks requiredIndividual filter marks required:Case/carton marks required:Pallet marks required: (CC, CAPA, etc.

4 001/0/1900 Certification/Sorting InstructionsInstructionsPrepared by:0000 Page 5 of 17 Enter COMPLAINT into the VOC data base 0 Customer Quantity ContainedDefects FoundCust PN:0 COMPLAINT #Fram PN(Long):0 ContactLot No.:0 TelephoneQty. Reported:0 EmailDOM/date code:0 00D3) Interim Containment issuedDate DueDate CompletedCORRECTIVE AND PERMANENT ACTION REPORT01/0/19001/0/19000 STEP 1 VOC Data Base #:Management ReviewPlant Manager, QUALITY Manager, QUALITY Engineer0 Product informationFilter Type:FRAM Plant & Dept:ContainmentComplaint Date / Time:Revision Date(s)Customer Location:Customer Information00000At Customer LocationIn Transit To CustomerAt Fram FiltrationFram Filtration WIPT otal0D1) Team Members:List Similar Products or Processes AffectedD2) PROBLEM: Description of COMPLAINT (verbal, picts, etc.):C:\Users\jcg0235\Documents\ QUALITY \Appendix 1-CAPA FRAM 8D BlankRevision: 1 2014 04 08 Page 6 of 17 Enter COMPLAINT into the VOC data base CORRECTIVE AND PERMANENT ACTION REPORT01/0/19001/0/19000 STEP 1 VOC Data Base #:Management ReviewPlant Manager, QUALITY Manager, QUALITY Engineer0 Product informationFRAM Plant & Dept:ContainmentComplaint Date / Time:Revision Date(s)Customer Location:Customer InformationD5) Permanent Corrective/Preventative issuedDate DueDate CompletedD4) root Cause(s) (use 5-why or fishbone to clearly determine) List Similar Products or Processes AffectedC:\Users\jcg0235\Documents\Quali ty\Appendix 1-CAPA FRAM 8D BlankRevision: 1 2014 04 08 Page 7 of 17 Enter COMPLAINT into the VOC data base CORRECTIVE AND PERMANENT ACTION REPORT01/0/19001/0/19000 STEP 1 VOC Data Base #.

5 Management ReviewPlant Manager, QUALITY Manager, QUALITY Engineer0 Product informationFRAM Plant & Dept:ContainmentComplaint Date / Time:Revision Date(s)Customer Location:Customer InformationD6) VERIFICATION issuedDate DueDate CompletedD7) Policies or systems changed to prevent issuedDate DueDate CompletedD8) Closure ApprovalDateList Similar Products or Processes AffectedAction ItemSignatureCommentClosed by:NOTES/COMMENTSDOCUMENT REVIEW/UPDATEOTHER: PROCESS FLOW CHARTPFMEACONTROL PLANINSPECTIONS/MLAUDIT SCHEDULETRAININGC:\Users\jcg0235\Documen ts\ QUALITY \Appendix 1-CAPA FRAM 8D BlankRevision: 1 2014 04 08 Page 8 of 17 Enter COMPLAINT into the VOC data base CORRECTIVE AND PERMANENT ACTION REPORT01/0/19001/0/19000 STEP 1 VOC Data Base #:Management ReviewPlant Manager, QUALITY Manager, QUALITY Engineer0 Product informationFRAM Plant & Dept:ContainmentComplaint Date / Time:Revision Date(s)Customer Location:Customer InformationPlant Manager Approval:C:\Users\jcg0235\Documents\Qual ity\Appendix 1-CAPA FRAM 8D BlankRevision: 1 2014 04 08 PSS #_____Problem Solving Sheet (PSS) - Problem Solving A3 format Date/TimeList MachineNameREVIEWED BY:_____ DATE ____/_____/____ 1 PROBLEM STATEMENT and RECOGNITION (Business Case)6 5 WHY INVESTIGATION( The most probable root cause) Date/Time:Why?

6 : (Direct Cause)People InvolvedProduction Description16 27 EquipmentWhy?:3849 Downtime Minutes:510 Why?:Basic Problem Area:Scrap in PoundsTotal Cost in $Why?:Problem Description:(when and what, Current Conditions) Trigger Type:(circle one or more and quantify) ReworkDowntimeWhy?:ChangeoverScrapMateri alOther2 IS THE PRODUCT ON HOLD? ( YES or NO)7 root CAUSE AND RECOMMENDATION(Target Condition)3 BEST GUESS/OBSERVATION/ NOTES/POC(POINT OF CAUSE)8 CORRECTIVE AND PREVENTATIVE ACTIONS4 ACTION TAKEN TO RESTORE FLOWWho:When:Date Action was CompletedWhat:Who:What?What:Who:Who:When :What?What:Who:Who:When:5 CAUSE INVESTIGATION(Brain storming)What?Who:When: What?Was a mistake proof method added?

7 YesNoWas there any immediate detection devices added?YesNo Do any of these actions create new standards and require documentation changes? YesNoAre there any training issues?YesNoAre there any preventative maintenance changes?YesNoWhere audits added for any mistake proof, detection or standards ? YesNo9 FOLLOW UP/VERIFICATION(Metric)Are all actions closed? Yes NoHave there been additional incidents for this What and how much was the business improvement? root cause in the last 30 days? Yes NoSign off as needed (1 Minimum)EHS_____Quality_____Production__ ___Should there be continued monitoring? Yes No If Yes What?MaterialsMachine/MaintenancePeopleM ethods/ProcedureEnvironmentMeasurementPr oblemA3 PSS QA 1/11/165W and 2H Problem ManyHow Much/Often1.

8 PROBLEM STATEMENT:Updated: (WHAT IS WRONG WITH WHAT) 2. PROBLEMDESCRIPTIONOBJECT WHDEFECTATOBJECTWHEGEOGRAPHICALLYREFIRST SEENWWHEN ELSE SEENH ENWHEN SEEN IN PROCESS (LIFE CYCLE) HOW MANY OBJECTS HHAVE THE DEFECT?O WHOW MANY DEFECTSPER OBJECT? BIWHAT IS THE TREND?G ISIS NOTGET INFORMATION 5 WhysRepeated 5 WhysRef. No.:Date: State what is the problem and then ask why does it ?WHY ?WHY ?WHY ?WHY ?Bezel on LED light did not seat completely after machine cycled creating need to manually snap bezel into lightAlignment of the punched hole station and the bezel/light assembly station was out of clamping is designed for a hard stop on the right side of nest, and only has a c-clamp on the left side to hold the part from moving left to right and up, but not clamp only designed to hold part from moving up, right and left.

9 Fixture not designed with enough positive clamping down to hold part down in place during the assembly the design of the fixture/nest, didn't take into consideration the need for downward clamping to hold part in position. CAUSE & EFFECT DIAGRAMFISHBONEDATE: COMPONENT: ENVIROMENTMETHODMEN POWER PROBLEM DESCRIPTIONROOT CAUSE(s) to Customer Date:Process Change Break Point Date: Lessons Learned:.Problem Resolution Complete Date:Implement System Change Date:Product / Process C CAR Number Date of Incident B Use this path to investigate the systemic root cause Use this path to investigate why the problem was not ProblemUse this path for why the specific nonconformance occurredCorrective Action root CausesA Fault Tree AnalysisThis sheet is used to determine which potential root cause(s) are investigated on the 5-Why root Cause analysis POINTSTANDARDACTUALDECISIONS tandardQualityAction Item or Transfer to 5-YMANMACHINEMEASUREMENTSSYSTEMSJUDGEMEN TMATERIALMETHODMOLD3/25/2014 Added Greg Noetlich's Problem Solving Tools4/8/2014 Added Status and approval, Added section for quanities suspect/actual7/15/2014sre.

10 Removed plant reference to enable use by all locations as off-line alternativeYESNO