QUALITY COMPLAINT ALERT REPORT - framgrp.com

1 Enter COMPLAINT into the VOC data base Customer RequirementsInput / OutputCust PN: COMPLAINT #CA/8D Response?InputFram PN(Long):ContactContainment ?InputLot No.:Telephone3rd Party Sort?InputQty. Reported:EmailExpedited Shipment?Output Notify Other Locations?Output Return Suspect filters?Output Suspect Filter Returned?Date:Product informationCustomer InformationMRB Review / Customer RequirementsQUALITY COMPLAINT ALERT REPORTFRAM Plant & Dept: COMPLAINT Date / Time:Revision Date(s)Customer Location:VOC Data Base #:Management ReviewPlant Manager, QUALITY Manager, QUALITY Supervisor, Operations Manager, Engineering Manager, Human Resource ManagerSTEP 1 DOM/date code:Filter Type:D2) Description of COMPLAINT (verbal, picts, etc.

2 :Template Rev: CAPA FRAM Doc: CAPA FRAM Rev A 8/4/16My signature belows confirms that I have read and been made aware of the customer COMPLAINT :0 DepartmentDateTrainerShiftClock #Clock #NameNameTemplate Rev: CAPA FRAM Doc: CAPA FRAM Rev A 8/4/16 Tracking Number:Customer/Reported by:Product Description:End Item Number:Date Code:Customer Concern Number:Line/Dept:Third Party Sorting Required: Quantity on Hand at Customer Location (if available):Sorting Company: Quantity in transit to Customer Location (if available): Location: Quantity/Duration of Sorting by Third Party:Purchase Order Number:Manufacturing Plants:Distribution Centers.

3 Greenville VendorCosta Rico (CR)Hebron (HB)Illinois Whse (DS)Fernley (FN)Toronto (TO)Inventory Containment Form0 Reported Concern and Product Involved000 Qty GoodQty BadPart NumberQtyPlt/WhseDate CodeQty GoodQty BadSorting Results of Contained ProductPart NumberQtyDate Code0 Concern Description0 Hold Tag0 Refer to Certifiction/Sorting Instructions for Cerification Requirments for good product to be returned to useable Containment of Suspect Product (Components or Finished Filters) Containment/Sorting of Suspect Product at Customer FacilityPart NumberLocationPart NumberLocationQuantity00 Defective Product Disposition InstructionsNo containment required0 QuantityQuantityHold TagHold TagLocationPart NumberPart Number:Customer:Tracking #:Filter Type:Customer Part #:Date:Non-Conforming Condition Reported.

4 Required Tools/Devices/PPEWire brushes and knives not allowed unless GageSleevesLock Box1)Obtain product for )Review Individual part for non-conforming condition if non-conforming condition found, place in designated area away from certified if part does not have non-conforming condition proceed to step )Conduct quick general review for obvious defects such as: no paint chips, no scratches, no dents, no dirt/contaminates,no missing gaskets, no missing components, if unacceptable condition is found, place in designated area away from certified )Mark acceptable parts with certification mark if )Place certified part into required packaging.

5 Verify stacking pattern & pallet height against Packaging Set up sheet in when handling/stacking open topped containers, insure top container does not drop into lower container. If it does, inspect product in lower container to insure that no damage occurred. - if damage product is found, place in designated area away from certified parts. Replace with good product as )Mark packaging with certification as )Document date codes and number of parts inspectedPictures/Additional InformationFor non-conforming filters found:- Document all non-conformance(s) found (not just reported condition), date codes, and quantities.

6 - Obtain disposition instructions for non-conforming product and implement accordingly. Certification Mark Requirements:Filter MarksCase/Carton MarksPallet MarksNo Filter marks requiredNo case/carton marks requiredNo pallet marks requiredIndividual filter marks required:Case/carton marks required:Pallet marks required: (CC, CAPA, etc.)001/0/1900 Certification/Sorting InstructionsInstructionsPrepared by:0000 Page 5 of 17 Enter COMPLAINT into the VOC data base 0 Customer Quantity ContainedDefects FoundCust PN:0 COMPLAINT #Fram PN(Long):0 ContactLot No.

7 :0 TelephoneQty. Reported:0 EmailDOM/date code:0 00D3) Interim Containment issuedDate DueDate CompletedCORRECTIVE AND PERMANENT ACTION REPORT01/0/19001/0/19000 STEP 1 VOC Data Base #:Management ReviewPlant Manager, QUALITY Manager, QUALITY Engineer0 Product informationFilter Type:FRAM Plant & Dept:ContainmentComplaint Date / Time:Revision Date(s)Customer Location:Customer Information00000At Customer LocationIn Transit To CustomerAt Fram FiltrationFram Filtration WIPT otal0D1) Team Members:List Similar Products or Processes AffectedD2) PROBLEM: Description of COMPLAINT (verbal, picts, etc.

8 :C:\Users\jcg0235\Documents\ QUALITY \Appe ndix 1-CAPA FRAM 8D BlankRevision: 1 2014 04 08 Page 6 of 17 Enter COMPLAINT into the VOC data base CORRECTIVE AND PERMANENT ACTION REPORT01/0/19001/0/19000 STEP 1 VOC Data Base #:Management ReviewPlant Manager, QUALITY Manager, QUALITY Engineer0 Product informationFRAM Plant & Dept:ContainmentComplaint Date / Time:Revision Date(s)Customer Location:Customer InformationD5) Permanent Corrective/Preventative issuedDate DueDate CompletedD4) Root Cause(s) (use 5-why or fishbone to clearly determine) List Similar Products or Processes AffectedC:\Users\jcg0235\Documents\Quali ty\Appendix 1-CAPA FRAM 8D BlankRevision: 1 2014 04 08 Page 7 of 17 Enter COMPLAINT into the VOC data base CORRECTIVE AND PERMANENT ACTION REPORT01/0/19001/0/19000 STEP 1 VOC Data Base #:Management ReviewPlant Manager, QUALITY Manager, QUALITY Engineer0 Product informationFRAM Plant & Dept:ContainmentComplaint Date / Time.

9 Revision Date(s)Customer Location:Customer InformationD6) VERIFICATION issuedDate DueDate CompletedD7) Policies or systems changed to prevent issuedDate DueDate CompletedD8) Closure ApprovalDateList Similar Products or Processes AffectedAction ItemSignatureCommentClosed by:NOTES/COMMENTSDOCUMENT REVIEW/UPDATEOTHER: PROCESS FLOW CHARTPFMEACONTROL PLANINSPECTIONS/MLAUDIT SCHEDULETRAININGC:\Users\jcg0235\Documen ts\ QUALITY \Appendix 1-CAPA FRAM 8D BlankRevision: 1 2014 04 08 Page 8 of 17 Enter COMPLAINT into the VOC data base CORRECTIVE AND PERMANENT ACTION REPORT01/0/19001/0/19000 STEP 1 VOC Data Base #:Management ReviewPlant Manager, QUALITY Manager, QUALITY Engineer0 Product informationFRAM Plant & Dept:ContainmentComplaint Date / Time:Revision Date(s)Customer Location:Customer InformationPlant Manager Approval:C:\Users\jcg0235\Documents\Qual ity\Appendix 1-CAPA FRAM 8D BlankRevision: 1 2014 04 08 PSS #_____Problem Solving Sheet (PSS) - Problem Solving A3 format Date/TimeList MachineNameREVIEWED BY.

10 _____ DATE ____/_____/____ 1 PROBLEM STATEMENT and RECOGNITION (Business Case)6 5 WHY INVESTIGATION( The most probable root cause) Date/Time:Why?: (Direct Cause)People InvolvedProduction Description16 27 EquipmentWhy?:3849 Downtime Minutes:510 Why?:Basic Problem Area:Scrap in PoundsTotal Cost in $Why?:Problem Description:(when and what, Current Conditions) Trigger Type:(circle one or more and quantify) ReworkDowntimeWhy?:ChangeoverScrapMateri alOther2 IS THE PRODUCT ON HOLD? ( YES or NO)7 ROOT CAUSE AND RECOMMENDATION(Target Condition)3 BEST GUESS/OBSERVATION/ NOTES/POC(POINT OF CAUSE)8 CORRECTIVE AND PREVENTATIVE ACTIONS4 ACTION TAKEN TO RESTORE FLOWWho:When:Date Action was CompletedWhat:Who:What?