Quality Management System Manual - Witco Inc.

1 This Page 1 of 47 of the Quality Management System Manual If issued as a controlled copy, the serial number of this copy is _____ Printed copies of this Manual or any page from this Manual is considered uncontrolled for reference only unless accompanied by this serialized first page Quality Management System Manual Revision M Certified to AS9100 Revision C Quality Management System Manual Revision M Page 2 of 47 Table of Contents Approvals .. 5 Revision History .. 5 4 Quality Management System .

2 6 General Requirements .. 6 Documentation 7 General .. 7 Quality Manual .. 7 Process Sequence and Interaction Flow Chart .. 8 PEAR #1 Management .. 9 PEAR #2 Contract Administration .. 10 PEAR #3 Purchasing .. 11 PEAR #4 Manufacturing .. 12 PEAR #5 Storage and Shipping .. 13 control of Documents .. 14 control of Documents 14 control of Records .. 15 control of Records Process .. 15 control of Records Rules .. 15 5. Management RESPONSIBILITY .. 16 Management Commitment .. 16 Customer 16 Quality Policy.

3 17 17 Quality Objectives .. 17 Quality Management System Planning .. 17 Responsibility, Authority and Communication .. 17 Responsibility and Authority .. 17 Management Representative .. 18 Internal Communication .. 18 Management Review .. 18 General .. 18 Review Input .. 19 Review Output .. 20 6 RESOURCE Management .. 20 Provision of Resources .. 20 Human Resources .. 20 General .. 20 Competence, Training and Awareness .. 20 HRF-190A Document Training Tracking Grid.

4 21 Quality Management System Manual Revision M Page 3 of 47 Infrastructure .. 21 Work Environment .. 21 7 product REALIZATION .. 21 Planning of product Realization .. 21 Planning of product Realization Process .. 22 Project Management .. 22 Risk Management .. 22 Configuration Management .. 23 control of Work 23 Customer-Related Processes .. 23 Determination of Requirements Related to the product .. 23 Review of Requirements Related to the product .. 24 Customer Communication.

5 24 Design and Development .. 25 Purchasing .. 25 Purchasing Process .. 25 Supplier Approval and Monitoring Instruction .. 26 Supplier Evaluation Process .. 27 Purchasing Information .. 28 Verification of Purchased product .. 28 Production and Service Provision .. 29 control of Production and Service Provision .. 29 Production Process Verification .. 30 Production Process Verification Process (First Article Inspection): .. 30 control of Production Process Changes .. 30 control of Production Equipment, Tools and Software Programs.

6 31 Post-Delivery Support .. 31 Validation of Processes for Production and Service Provision (Special Processes) .. 31 Identification and Traceability .. 32 Raw Material control Instruction .. 32 Customer Property .. 33 Preservation of product .. 33 Foreign Objects and Debris .. 33 control of Monitoring and Measuring Equipment .. 34 8 MEASUREMENT, ANALYSIS AND IMPROVEMENT .. 35 General .. 35 Monitoring and Measurement .. 36 Customer Satisfaction .. 36 Internal Audit .. 36 Quality Management System Manual Revision M Page 4 of 47 Auditor Selection.

7 37 Conducting the Audit .. 37 Internal Auditing Procedure .. 37 Monitoring and Measurement of Processes .. 38 Monitoring and Measurement of 38 Inspection Types .. 38 Sampling Instruction .. 39 Sampling Table .. 40 control of nonconforming product .. 41 Supplier Caused Nonconformity .. 43 Customer Returns .. 43 Internal Nonconformance .. 43 Analysis of Data .. 44 Improvement .. 44 Continual Improvement .. 44 Corrective Action .. 44 Preventative Action .. 46 Issues Log .. 47 Quality Management System Manual Revision M Page 5 of 47 Approvals Name Title Name Title Revision History Letter Date Brief Description A 10-07-09 Initial Release of document for Management review prior to implementation B 02-01-10 Clarification revisions throughout, enhancement of risk assessment and configuration Management sections, addition of section numbers to all headings, rewritten improvement recommendation procedure.

8 Enhancement of document control , nonconforming product and records control procedures. Record retention times increased to meet general aerospace requirements. C 03-05-10 Clarification of revisions throughout. Removed Risk Drivers Section, updated gages selection, and redefined the manner in which scrap will be handled. D 06-03-10 Update Quality Manual Scope, update process interaction with outsourced processes, clarify records retained at supplier, clarify OK to Proceed disposition, and clarify actions taken when CAR is not effective.

9 E 07-02-10 Updated internal auditor competency requirements, defined individual having approval/disapproval authority for suppliers, and defined the process for approving personnel for dispositions of nonconforming material. F 07-01-11 Updated section to require issue log entry of corrective actions, provide option of using QAF-10, update preventive action to improvement recommendation, update Sales Engineering Manager to Director of Sales and Marketing, update Training Matrix to Training Tracking Grid, update section outlining supplier responsibilities to document completion.

10 G 09-07-11 Section revised access to assess , section revised scope to include Contract Manufacturing , updated section Quality Policy Statement, revised Improvement Recommendation to Preventive Action , added section Project Management , and updated section to include temperature requirements. H 06-29-12 Revised Section Evaluation Criteria, Scope and Purpose added, updated formatting. I 8-6-12 Revised Section adding paragraph on Objective Measurement Cover Page; added bulleted item under Section regarding disposal of records; inserted new sub-section regarding control of Work Transfers, thereby renumbering subsequent headers in section; revised Section record format for Equipment Maintenance; added Section Post Delivery Support.