QUALITY MANAGEMENT SYSTEM POLICY - Integrity …

1 Page 1 of 28 QUALITY MANAGEMENT SystemPolicyVersion MANAGEMENT SYSTEMPOLICYPage 2 of 28 QUALITY MANAGEMENT SystemPolicyContentsA. QUALITY POLICY 4B. MODEL .. 5C. QUALITY 6 SECTION1:INTRODUCTION TOINTEGRITYACADEMYPROGRAMMES.. 6 SECTION2:INTEGRITYACADEMY 6 SECTION3:DESCRIPTION 7 SECTION4: 8 SECTION5 8 SECTION6 8 SECTION7 9 SECTION8:MEASUREMENT,ANALYSIS 9D. DESIGN AND DEVELOPMENT CONTROL ON LEARNING a New Skills Programme or an Existing Learning a New Learning an Existing Learning of Learning Manuals and 14E. CONTROL OF CONTROL OF RECORDS .. of of of of of 20G. MANAGEMENT 21 Page 3 of 28 QUALITY MANAGEMENT MANAGEMENT Systems MANAGEMENT SYSTEM , Authority and 23H.

2 ASSESSMENT AND MODERATION POLICY .. LEARNER SUPPORT AND Academy and Electronic Financial 26J. APPEALS AND RPL .. Academy: Appeals to of 28J. STAFF AND HR .. 4 of 28 QUALITY MANAGEMENT SystemPolicyWe believe that QUALITY is of fundamental importance to achieve conformance to the requirements ofour clients, contractors and providers regarding our products, services and activities. We shallenhance our commitment to excellence through continuous improvement and QUALITY MANAGEMENT and staff of Integrity Academy are committed to implement, support and maintainan approved QUALITY MANAGEMENT QUALITY POLICY is thus directed at achieving the following objectives: Appropriate communication processes are established by MANAGEMENT to communicate theeffectiveness of the QUALITY MANAGEMENT SYSTEM ; MANAGEMENT will review the QUALITY MANAGEMENT SYSTEM every six months, to ensure itscontinuing suitability and effectiveness; Clearly define and agree upon requirements with our clients, contractors and providers; Document, implement and continually improve our work practices and MANAGEMENT systems.

3 Provide the necessary resources as well as the skills and ability of employees in order to achieveour objectives and targets; That our product realization processes will conform to National Standards as directed by theregulatory bodies with verified results of assessment; Top MANAGEMENT will ensure the effective collection of validated data from the processes,necessary to ensure the factual performance of the organization, including client perception; Provide enhancement of competence, via focused training for all personnel responsible for workaffecting product QUALITY ; Ensure that the QUALITY POLICY is understood and maintained at all levels of the QUALITY POLICY StatementPage 5 of 28 QUALITY MANAGEMENT SystemPolicyModel of Integrity Academy process-based QUALITY MANAGEMENT the objectives and processes necessary to deliver results in accordance with clientrequirements and organization s policies; the process; and measure processes and products against policies, objectives and requirementsfor the product and report the results.

4 Action to continually improve process ModelLearnersContinual improvement of the QUALITY MANAGEMENT SystemLearnersSatisfactionManagementResp onsibilityMeasurementAnalysis andimprovementProductdesignResourceManag ementPage 6 of 28 QUALITY MANAGEMENT SystemPolicyThis QUALITY Manual specifies the entire QUALITY MANAGEMENT 1: Introduction to Integrity Academy Integrity Academy will expand over the years in South Africa, so the demand for qualified andcompetent people will grow. Integrity Academy is responsible for the total learning function withinthe organisation and the staff has a proud record and history stretching over more than 26 line with its philosophy of continuous improvement, Integrity Academy launched a multifacetedbusiness renewal programme that is providing the vision and commitment to maintain thecompany s Integrity , stability and prosperity.

5 Through renewal, Integrity Academy is pursuing newopportunities to further develop and empower its employees, while enhancing its achievements inthe QUALITY of services and product, safety, cost control and technological QUALITY Manual documents outlines the policies, procedures and processes that are necessaryfor the operation and administration of the Learning and QUALITY MANAGEMENT SYSTEM as required bySAQA, the Insurance Sector Education and Training Authority (INSETA) and the Council on HigherEducation (CHE).The QUALITY MANAGEMENT SYSTEM has therefore been designed, developed and implemented to meetthe requirements of SAQA, INSETA and purpose of this QUALITY Manual is to specify the requirements of the QUALITY QUALITY Manual serves a number of purposes:It is a reference to policies, procedures and processes.

6 It gives confirmation that prescribed procedures exist and it serves as a reference for futuredecisions; It is a reference against which current practice can be audited; It will be an aid to ensure uniformity of understanding or performance and continuity whenpersonnel changes 2: Integrity Academy s Top MANAGEMENT QUALITY PolicyWe believe that QUALITY is of fundamental importance to achieve conformance to the requirementsof our clients, contractors and suppliers regarding our services and activities. We shall enhance ourcommitment to business excellence through continual , the MANAGEMENT of Integrity Academy is therefore committed to implement, supportand maintain a QUALITY MANAGEMENT order to implement this POLICY , we shall: Clearly define and agree upon requirements with our clients, contractors and suppliers; Always conduct its activities in accordance with Integrity Academy s Vision and Mission; Be committed to conform to all relevant legislation, regulations and other applicablerequirements; Document, implement and continually improve our work practices and MANAGEMENT systems; Conform to the QUALITY MANAGEMENT requirements of SAQA, INSETA and CHE;c.

7 QUALITY ManualPage 7 of 28 QUALITY MANAGEMENT SystemPolicy Provide and utilize the necessary resources as well as the skills and ability of employees in anefficient manner, in order to achieve our objectives and targets; and Ensure that the QUALITY POLICY is communicated, understood and maintained at all levels of 3: Description of Services SuppliedIntegrity Academy provides learning to our clients in the following areas: Wealth MANAGEMENT ; Investments; Financial Planning; Corporate Retirement Funds; Health Care Benefits; Short Term Insurance; Provision of Leadership, MANAGEMENT and Process learning; Provision of Sales and Marketing 4: Integrity Academy: QUALITY Manual PolicyThe purpose of this QUALITY Manual of Integrity Academy is to document learning policies, processes,procedures and objectives, which are deemed essential for the establishment and maintenance of aneffective QUALITY MANAGEMENT SYSTEM , which conforms to the QUALITY requirements of SAQA, INSETAand QUALITY Manual serves a number of other purposes as well: It is a reference to policies, procedures and processes; It gives confirmation that prescribed procedures exist and it serves as a reference for futuredecisions; It is a reference against which current practice can be audited.

8 It will be an aid to ensure uniformity of understanding and performance and will ensurecontinuity should personnel changes Requirements Integrity Academy identified the processes needed as well as the application, sequence andinteraction; Methods and criteria will be established to ensure the effective operation and control of theprocesses; The availability of resources and information to support the operation and monitoring of theprocesses will be ensured; The processes will be monitored, measured and analysed; Actions to achieve planned results and to continuously improve results will be implemented; Processes will be managed in accordance with the requirements of SAQA as well as 8 of 28 QUALITY MANAGEMENT The QUALITY MANAGEMENT SYSTEM will include all documentation and records as requiredby SAQA, INSETA and CHE.

9 Refer to the Control of Documents POLICY and the Control of Records ManualA QUALITY manual will be established and maintained and will include: The scope of the QUALITY MANAGEMENT SYSTEM ; The QUALITY POLICY Statement; The QUALITY objectives; The Required Procedures; The QUALITY MANAGEMENT Processes; Interaction of the of DocumentsA documented procedure has been established and implemented to ensure control of documents asrequired by SAQA, INSETA and CHE. Refer to the Control of Documents of RecordsA documented procedure has been established and implemented to ensure control of records asrequired by SAQA, INSETA and CHE. Refer to Control of Records 5: MANAGEMENT Responsibility ProcessA MANAGEMENT responsibility process for Integrity Academy has been established and implementedto ensure compliance to SAQA, INSETA and CHE process entails the following: QUALITY POLICY and objectives; Client focus; Internal communication; Learner support, access and equal opportunities; MANAGEMENT review; Planning and to MANAGEMENT Responsibility 6: Resource MANAGEMENT ProcessA Resource MANAGEMENT process has been established and implemented to ensure compliance toSAQA, INSETA and CHE requirements: Provision of resources; Infrastructure.

10 Page 9 of 28 QUALITY MANAGEMENT SystemPolicy Work 7: Service Realization ProcessA service realization process has been established and implemented to ensure compliance to SAQA,INSETA and CHE process entails the following: Planning of service realisation; Client related processes; Design and development; Service and service provision; Control of monitoring and measuring 8: Measurement, Analysis and Improvement ProcessA measurement, analysis and improvement process has been established and implemented toensure compliance to process entails the following; Client satisfaction; Internal Audit; Monitoring and measurement of processes; Monitoring and measurement of service; Control of nonconforming service; Analysis of data; Continual improvement; Corrective action; Preventative 10 of 28 QUALITY MANAGEMENT purpose of this procedure is to describe how to: Design a New Learning Programme or Course; Change an Existing Learning Programme or Course; Design a New Learning Manual; Change an Updating an Existing Learning procedure is applicable to personnel tasked with the Design and Development ofcourses and learning QMR QUALITY MANAGEMENT Representative.