QUALITY MANUAL - Αρχική

1 QUALITY MANUAL GLOBAL AIR SERVICES GR-FTO-002 Produced by Global Air Services February 2009 QUALITY MANUAL Page: 1 Revision: 2 Date: 30 Apr 2009 Table of Contents LIST OF EFFECTIVE PAGES .. 3 1 QUALITY POLICY .. 5 5 PURPOSE OF THE QUALITY 5 Set of References .. 6 The Enhancement of Flight Safety .. 6 POST HOLDERS RESPONSIBLE FOR QUALITY 6 QUALITY COMMITMENT BY THE ACCOUNTABLE 7 8 RECORD OF 9 DISTRIBUTION 9 2 QUALITY SYSTEM SCOPE .. 10 10 QUALITY TASKS AND AUTHORITIES/ 10 List of the main tasks of each QUALITY System 10 Allocation of the main tasks of each QUALITY component to each level of 13 3 DESCRIPTION OF THE ORGANISATION .. 18 STRUCTURE OF THE 18 QUALITY SYSTEM GENERAL DESCRIPTION & 18 QUALITY SYSTEM 18 SPECIFIED OPERATIONAL STANDARDS.

2 18 DUTIES AND 19 Principal Duties and Responsibilities ..19 Accountable Manager - Duties and 19 QUALITY Manager - Duties and Responsibilities .. 19 QUALITY Auditor Duties and Responsibilities .. 20 4 QUALITY ASSURANCE PROGRAMME .. 22 22 THE QUALITY ASSURANCE PROGRAM 22 QUALITY INSPECTION .. 23 General 23 Scope of the 23 Analysis of the Inspection Tasks and Responsibilities .. 23 Inspectors .. 23 Inspected Details of the scope of products/ services ..24 Flight and Ground Training: .. 24 Maintenance:.. 24 The scope of compliance:.. 24 25 Correction of inspection findings .. 26 AUDIT .. 26 Introduction .. 26 26 The audit .. 27 27 General .. 27 Responsibilities.

3 28 AUDITOR'S 28 AUDIT SCOPE .. 28 PROCEDURES TO ENSURE REGULATORY COMPLIANCE .. 29 Audit Programme Review .. 29 QUALITY MANUAL Page: 2 Revision: 2 Date: 30 Apr 2009 Review of Operational and QUALITY Procedures .. 29 Acceptable Means of Compliance (AMC) / Interpretative and Explanatory Material (IEM).. 29 SCHEDULE OF MONITORING .. 29 Basis of Audit 29 Organization Audit Program .. 29 Audit Program - Timescales .. 30 Schedule of Monitoring .. 30 AUDIT PROCEDURES .. 30 REPORTING PROCEDURES .. 30 INTERNAL INSPECTIONS OF RECORDS .. 30 FOLLOW-UP AND REMEDIAL ACTION 30 Management 30 Remedial Action Timescale .. 31 Remedial Action 31 RECORDS OF QUALITY AUDITS .. 31 31 Initial 31 Introduction to the QUALITY System.

4 32 Recurrent 32 CONTROL OF 32 5 FNPTII QUALITY PROCEDURES .. 34 34 34 Information to the 34 STD Logbook .. 34 FNPT II 34 Responsibilities .. 34 The STD 34 The QUALITY Manager .. 34 Normal usage .. 34 Change of aeroplane 35 35 FNPT II 36 Introduction and fundamental concepts .. 36 36 STD 36 Practical aspects of reliability and availability .. 38 Measurement of reliability and 38 APPENDIX 1 PRINCIPLES OF QUALITY AUDITING .. 1 1 1 1 PROCEDURE ..1 CONDUCTING THE AUDIT.. 3 ANALYSIS OF 4 REPORTS AND CORRECTIVE ACTION.. 4 APPENDIX 2 AUDIT 1 Audit Subject .. 2 Audit Subject .. 2 Audit Subject .. 4 APPENDIX 3 QUALITY AUDIT / CORRECTIVE ACTION REPORT FORMS.

5 1 APPENDIX 4 AUDIT 1 QUALITY MANUAL Page: 3 Revision: 2 Date: 30 Apr 2009 LIST OF EFFECTIVE PAGES Page No Revision Date Of Revision Page No Revision Date Of Revision Page No Revision Date Of Revision 1 TOC 2 30 Apr 2009 1-3 1 06 Feb 2009 4-24 1 06 Feb 2009 2 TOC 2 30 Apr 2009 1-4 1 06 Feb 2009 4-25 1 06 Feb 2009 3 LEP 2 30 Apr 2009 1-5 1 06 Feb 2009 4-26 1 06 Feb 2009 4 1 06 Feb 2009 1-6 1 06 Feb 2009 4-27 1 06 Feb 2009 5 1 06 Feb 2009 2-1 1 06 Feb 2009 4-28 1 06 Feb 2009 6 2 30 Apr 2009 2-2 2 30 Apr 2009 4-29 1 06 Feb 2009 7 1 06 Feb 2009 2-3 2 30 Apr 2009 4-30 1 06 Feb 2009 8 1 06 Feb 2009 2-4 2 30 Apr 2009 9 1 06 Feb 2009 3-1 1 06 Feb 2009 10 1 06 Feb 2009 3-2 1 06 Feb 2009 11 1 06 Feb 2009 3-3 1 06 Feb 2009 12 1 06 Feb 2009 3-4 1 06 Feb 2009

6 13 1 06 Feb 2009 3-5 1 06 Feb 2009 14 1 06 Feb 2009 3-6 1 06 Feb 2009 15 1 06 Feb 2009 3-7 1 06 Feb 2009 16 1 06 Feb 2009 3-8 1 06 Feb 2009 17 1 06 Feb 2009 3-9 1 06 Feb 2009 18 1 06 Feb 2009 3-10 1 06 Feb 2009 19 2 30 Apr 2009 4-1 1 06 Feb 2009 20 2 30 Apr 2009 4-2 1 06 Feb 2009 21 1 06 Feb 2009 4-3 1 06 Feb 2009 22 1 06 Feb 2009 4-4 1 06 Feb 2009 23 1 06 Feb 2009 4-5 1 06 Feb 2009 24 2 30 Apr 2009 4-6 1 06 Feb 2009 25 1 06 Feb 2009 4-7 1 06 Feb 2009 26 1 06 Feb 2009 4-8 1 06 Feb 2009 27 1 06 Feb 2009 4-9 1 06 Feb 2009 28 1 06 Feb 2009 4-10 1 06 Feb 2009 29 1 06 Feb 2009 4-11 1 06 Feb 2009 30 1 06 Feb 2009 4-12 1 06 Feb 2009 31 2 30 Apr 2009 4-13 1 06 Feb 2009 32 2 30 Apr 2009 4-14 1 06 Feb 2009 33 2 30 Apr 2009 4-15 1 06 Feb 2009 34 2 30 Apr 2009 4-16 1 06 Feb 2009 35 2 30 Apr 2009 4-17 1 06 Feb 2009 36 2 30 Apr 2009 4-18 1 06 Feb 2009 37 2 30 Apr 2009 4-19 1 06 Feb 2009 38 2 30 Apr 2009 4-20 1 06 Feb 2009 39 2 30 Apr 2009 4-21 1 06 Feb 2009 1-1 1 06 Feb 2009 4-22 1 06 Feb 2009 1-2 1 06 Feb 2009 4-23 1 06 Feb 2009 Approved by: Marios Samprakos Markos Tsaktanis Head of Training HCAA QUALITY Manager QUALITY MANUAL Page: 4 Revision: 1 Date.

7 6 Feb 2009 INTENTIONALLY LEFT BLANK QUALITY MANUAL Page: 5 Revision: 1 Date: 6 Feb 2009 1 QUALITY POLICY Introduction Global Air Services (GR-FTO-002) QUALITY policy is aimed to achieve the highest standards of operating safety by ensuring the highest possible standard of aircraft operation, maintenance as well as flight training, within the available resources. QUALITY standards are set through the procedures defined in the Operations, Training MANUAL and JAR-FCL, and are monitored in accordance with the programme defined in this MANUAL . The overall programme, its findings and the remedial action taken are overseen by the QUALITY Team , which comprises the following persons: Accountable Manager QUALITY Manager Head of Training and / or Maintenance Manager, as appropriate QUALITY Auditors (Operations and Maintenance) insofar as they are concerned with the particular audit finding under discussion The independence of QUALITY auditing is achieved through the use of auditors who are not involved in the performance of the function which is being audited.

8 This is particularly important where it is necessary to audit functions and activities performed by the QUALITY Manager himself. In such cases the audit will be performed by an additional QUALITY auditor. Purpose of the QUALITY System The general Purpose of Global Air Services QUALITY System is: To enable the FTO to direct and monitor compliance of its Flying, Ground and Synthetic training operation activities with the relevant parts of the established standards-JAR-FCL, Operations MANUAL , Training MANUAL , HCAA standards and National Legislation, in order to ensure safe and efficient training. To be used by all FTO levels. To be used as guide for the QUALITY activities in all areas as well as to be used as the main communication tool between the elements at the FTO.

9 The Head of Training is responsible for the achievement of QUALITY through the Organization's operational management activities. He ensures, through the personnel under his control, that the FTO complies with all the requirements of the JAR-FCL, the Operations and the Training Manuals. The QUALITY Manager is responsible for the surveillance of QUALITY in the Organization's operations. The QUALITY Manager has direct access to the Accountable Manager in the event that there is any dispute over the findings of QUALITY Audits and for the purpose of consultation on QUALITY matters. Note 1: The QUALITY Manager will be supported by a QUALITY auditor for the monitoring of any operating and flight management activities in which the QUALITY Manager participates, or is directly involved, or does not have the expertise in the field, and is therefore unable to independently audit.

10 QUALITY MANUAL Page: 6 Revision: 2 Date: 30 Apr 2009 The QUALITY System comprises the following stages, in a continuous process of Organization self-monitoring and evaluation, resulting in the desired enhancement of flight safety. Plan Audit Audit Report Findings Identify Root Causes Define and implement corrective action, and a timescale for completion, with the person responsible Monitor Corrective Action Review of the QUALITY process by upper management (The QUALITY Team) Set of References Document Title Edition JAR-FCL QUALITY System for FTOs/TRTOs Latest Edition AMC-FCL Objectives and Integration ways in the FTOs/TRTOsLatest Edition JAR-FCL Financial Evaluation of FTOs/TRTOsLatest Edition JAR-FSTD A Section 1 requirements for aeroplane Flight Simulation Training DevicesLatest Edition JAR-FSTD A Section 2 Advisory Circulars Joint (ACJ)