Quality Manual ISO9001:2008 - Connor-Winfield - …

1 Connor-Winfield Corporation Quality Management System Manual Revision 5 Issued 6/28/2018 Conforms to ISO 9001:2015 (c) [2017] Connor-Winfield Corporation; all rights reserved. This document may contain proprietary information and may only be released to third parties with approval of management. Document is uncontrolled unless otherwise marked; uncontrolled documents are not subject to update notification. Connor-Winfield Corporation Quality Management System Manual Revision 5 6/28/18 Page 1 of 20 TABLE OF CONTENTS Clause Content Description Page Table of Contents 1-2 Welcome to Connor-Winfield Corporation 3 1 About the Connor-Winfield Quality Management System Manual 3 3 Terms and Definitions 4 4 The Scope and Context of C-W s Quality Management System 4 Determining Our Strategic Direction 4 Scope of the Quality Management System 5 Scope Statement 5 Facilities Within the

2 Scope 5 Permissible Exclusions 5 Quality Policy and Mission Statement 6 Quality Management System and its Processes 6 Process Identification 6-7 5 Management and Leadership 7 Customer Focus 7-8 Quality Policy 8 Organizational Roles Responsibilities and Authorities 8 6 Planning 8 Actions to Address Risks and Opportunities 8-9 Process Controls and Objectives 9 Planning of Changes 9 7 Support 9 Provision of Resources 9-10 Infrastructure 10 Work Environment 10 Monitoring and Measuring Resources 10 Measurement Traceability 10 Organizational Knowledge 11 Competence, Awareness.

3 Training 11 Communication 12 Documentation and Records 12 Control of Documents 13 Control of Records 13 8 Operation 13 Operational Planning and Control 13 Customer Related Activities 13-14 Customer Communication 14 Design and Development 14 Connor-Winfield Corporation Quality Management System Manual Revision 5 6/28/18 Page 2 of 20 Clause Content Description Page Purchasing 15 Outsourced Processes 15 Production and Service Provision 15 Control of Product and Service Provision 15-16 Identification and Traceability 16 Property Belonging to Third Parties 16 Preservation 16 Post-Delivery Activities 16 Control of Changes 17 Measurement and Release of Products 17 Control of Nonconforming Outputs 17 9 Performance Evaluation 18 Monitoring, Measurement, Analysis and Evaluation 18 Customer Satisfaction 18 Internal Audit 19 Management Review 19 10 Improvement 19 General 19 Nonconformity and Corrective Action 19 Continual Improvement 19 Appendix A.

4 Overall Process Sequence & Interaction 20 Connor-Winfield Corporation Quality Management System Manual Revision 5 6/28/18 Page 3 of 20 Welcome to the Connor-Winfield Corporation Connor-Winfield has designed and manufactured electronic equipment and components continuously since its incorporation in May of 1963. During our 55 year history, Connor-Winfield has developed a solid reputation of being a company of high integrity and provider of high Quality products. Connor-Winfield strives to maintain a value proposition to its customers offering relevant product lines competitively developed and timely offered in an industry that never stops transforming due to rapidly changing technology.

5 Especially in recent years, Connor-Winfield is proud to be a significant manufacturer of quartz crystal-based timing products as well as wireless based communication modules. Connor-Winfield s frequency control products are used in a wide variety of applications, including telecommunications, data communication, wireless systems, military, medical and space. Connor-Winfield specializes in designing custom and semi-custom sophisticated products for its customers, but also offers a broad line of standard products with off the shelf availability.

6 Presently it occupies two facilities in Aurora, Illinois, where it employs a staff of 100 assembly operators, technicians, engineers, and support personnel. Connor-Winfield is especially grateful to its customers that support its continued work in its areas of endeavor. For our customers, we work diligently to offer the best products, service and value with an attitude intended to cultivate long term partnership opportunities and experiences. About The Connor-Winfield Quality Management System Manual Connor-Winfield Corp.

7 Has developed and implemented a Quality management system to demonstrate its ability to consistently provide products that meet customer and applicable regulatory requirements, and to address customer satisfaction through the effective application of the system including continual improvement and the prevention of nonconformity. Examples of the benefits of implementing the Quality management system include: continually improve the overall performance of our business and products; the ability to plan processes and their interactions by employing the Plan-Do-Check-Act cycle and risk based thinking in our daily operations; the facilitating of opportunities to enhance customer satisfaction; addressing risks and opportunities associated with its context and objectives.

8 This QMS Manual is prepared for the purpose of defining the company s interpretations of the ISO 9001:2015 international standard, as well as to demonstrate how the company complies with that standard. Connor-Winfield Corporation Quality Management System Manual Revision 5 6/28/18 Page 4 of 20 Terms and Definitions Connor-Winfield typically adopts the definitions provided in ISO 9000: Quality Management Fundamentals and Vocabulary. In some cases, specific procedures or documentation may provide a different definition to be used in the context of that document; in such cases, the definition will supersede those provided for in this Quality Manual or ISO 9000.

9 General Terminology Connor-Winfield Connor-Winfield Corporation Document written information used to describe how an activity is done. Record captured evidence of an activity having been done. Risk-Based Thinking Terminology Risk Negative effect of uncertainty Opportunity Positive effect of uncertainty Uncertainty - A deficiency of information related to understanding or knowledge of an event, its consequence, or likelihood. (Not to be confused with measurement uncertainty.)

10 The Scope and Context of CW s Quality Management System Determining Our Strategic Direction Connor-Winfield has reviewed and analyzed key aspects of itself and its stakeholders to determine the strategic direction of the company. This involves: Understanding our core products, and scope of management system (see below). Identifying interested parties (stakeholders) who receive our Products, or who may be impacted by them, or those parties who may otherwise have a significant interest in our company.