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QUICK GUIDE TO MICHELIN TIRE WARRANTIES

QUICK GUIDE TO MICHELIN TIRE WARRANTIESAt MICHELIN , we engineer some of the most technologically advanced tires in the industry, so naturally we re able to stand behind them with one of the most comprehensive warranty packages. As part of the MICHELIN Promise Plan, we offer a limited mileage warranty* on virtually every tire we make. It s one reason why drivers are able to purchase a set of MICHELIN tires with greater confidence. Refer to this handy GUIDE any time you need to look up warranty information for specific MICHELIN tires. Tire ratings, seasonal type and mileage coverage are all included in the chart for your reference. You will find it particularly helpful in explaining the differences in warranty coverages among various models of tires to your for more information in your Data Book or at And don t forget to utilize the great assets on to get the word out to your prospective shoppers about this great coverage plan.

In addition to other valuable information on providing top quality, professional service to the consumer, this manual contains all the information required to complete a warranty claim forMICHELIN ®, BFGoodrich, and Uniroyal® brand

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Transcription of QUICK GUIDE TO MICHELIN TIRE WARRANTIES

1 QUICK GUIDE TO MICHELIN TIRE WARRANTIESAt MICHELIN , we engineer some of the most technologically advanced tires in the industry, so naturally we re able to stand behind them with one of the most comprehensive warranty packages. As part of the MICHELIN Promise Plan, we offer a limited mileage warranty* on virtually every tire we make. It s one reason why drivers are able to purchase a set of MICHELIN tires with greater confidence. Refer to this handy GUIDE any time you need to look up warranty information for specific MICHELIN tires. Tire ratings, seasonal type and mileage coverage are all included in the chart for your reference. You will find it particularly helpful in explaining the differences in warranty coverages among various models of tires to your for more information in your Data Book or at And don t forget to utilize the great assets on to get the word out to your prospective shoppers about this great coverage plan.

2 MICHELIN Connect even has a high-impact two-minute video on the MICHELIN Promise Plan that you can download and put on your own website.* The limited mileage warranty is subject to all conditions and limitations contained in the applicable MICHELIN Owner s Manual under MICHELIN Passenger and Light Truck tire Limited Warranty. Copyright 2014 MICHELIN North America, Inc. All rights reserved. MDP43887 MICHELIN LIMITED MILEAGE WARRANTIESJULY 2014 UPDATETire NameRatingTypeWarrantyUltra-High Performance Sport Tires Pilot Sport A/S 3H/V/W/YAll-Season45kPilot Sport A/S Plus*V/WAll-Season45kPilot Super SportWYZS ummer30kPilot Sport A/S PlusYAll-Season30kPilot Exalto PE2 WYZS ummer25kPilot Sport PS2 WYZS ummer20kPilot Sport 3V/WYZS ummer20kPilot Sport CupWYZS ummerN/ATouring TiresPremier A/SH/VAll-Season60kPrimacy MXV4 *S/T/H/VAll-Season60kPrimacy MXM4 *H/VAll-Season55kEnergy MXV4 S8H/VAll-Season50kPilot MXM4 H/VAll-Season50kEnergy SaverS/T/HSummer50kPrimacy MXM4 *WYZAll-Season45kPrimacy HP H/VSummer45kPilot MXM4 WYZAll-Season40kEnergy SaverV/WYZS ummer40kPrimacy 3 H/VWYS ummer35kPrimacy HP WYZS ummer35kPilot Primacy WYZS ummer30kTire NameRatingTypeWarrantyPassenger Car and Minivan TiresDEFENDER T/HAll-Season90kDEFENDER VAll-Season80kEnergy

3 Saver A/SS/T/HAll-Season65kSymmetry *S/TAll-Season65kEnergy Saver A/SVAll-Season55kEnergy LX4 S/TAll-Season50kEnergy Saver PlusS/T/HAll-Season50kWinter TiresLatitude X-Ice Xi2T/HWinter40kLT X WinterRWinter40kX-Ice Xi3T/HWinter40kPrimacy Alpin PA3 HWinter35kPilot Alpin PA2 H/VWinter30kPilot Alpin PA3 VWinter30kPilot Alpin PA4 H/V/WWinter30kLatitude Alpin VWinter25kLatitude Alpin HPH/VWinter25kLatitude Alpin LA2H/VWinter25kTire NameRatingTypeWarrantyLight Truck, SUV and Crossover TiresLT X M/S2*R/S/T/HAll-Season70kLatitude Tour*S/TAll-Season65kLT X A/SR/S/T/HAll-Season60kLT X A/T2 R/S/T/HAll-Season60kLT X M/SR/S/T/HAll-Season60kXPS Rib QSummer60kLatitude Tour HPH/VAll-Season55kXPS Traction QAll-Season50kLatitude Tour HPWAll-Season45kAgilis Q/RSummer45kLatitude Diamaris H/V/WYZS ummer25k4x4 Diamaris V/WYZS ummer25kLatitude SportVWYZS ummer20kLatitude Sport 3 VWYS ummer20kCustomer-Specific TiresDEFENDER XTTAll-Season90kX Radial LT2*R/S/TAll-Season70kExcludes DOT-approved competition tires ( , MICHELIN Pilot Sport Cup tires).

4 Mileage WARRANTIES apply to tires that come as original equipment on model year 2011 and later vehicles. Some vehicles come from the vehicle manufacturer with split fitments meaning different size tires on the front and rear axles. Because these tires cannot be rotated as recommended by MICHELIN , the mileage warranty on each rear tire will cover half the number of miles as the standard mileage warranty for that particular tire (Zero Pressure) tires have the same mileage warranty as the standard tire line they are part of, but not to exceed 30,000-miles. PAX System tires are covered by a 36,000-mile warranty. MICHELIN Winter tires require documentation of the timing of theinstallation and removal of the tires each winter to maintain coverage under the limited warranty for tread wear. Winter months is defined as the period beginning on or after September 1 of a given year, and ending no later than April 30 of the following year.

5 *Tire also had a limited mileage warranty prior to March 1, addition to other valuable information on providing top quality, professional service to the consumer, this manualcontains all the information required to complete a warranty claim forMICHELIN , bfgoodrich , and Uniroyal instructions on how to inspect a tire begin on page instructions on completing the claim form begin on page instructions begin on page assistance with claims, please contact MNA Consumer Care at the numbers below:BrandToll-free number to callMichelin1-800-847-3435 BFGoodrich1-877-788-8899 Uniroyal1-877-458-5878A complete table of contents for this manual is on page submit warranty claims, you will need the following: this manual, the current base price list and tire data books forMICHELIN, bfgoodrich , and Uniroyal brand books and all other materials listed in this manual can be ordered from the Promotional Fulfillment Center bycalling MICHELIN Promise Plan applies to all MICHELIN brand passenger and light truck replacement tires purchasedon or after March 1, 2011.

6 The MICHELIN Promise Plan provides the following benefits: 30-Day Satisfaction Guarantee 3-year Flat Tire Changing Assistance Limited Mileage Warranty30-Day Satisfaction Guarantee:We are confident consumers will love their new MICHELIN tires. So confident, in fact, that we back the purchasewith a 30-Day Satisfaction Guarantee. Consumers have up to 30 days to decide if they want to keep them orexchange them for a different set of tires. If they are not 100% satisfied with their new tires, they can simply bringthe tires and original sales receipt back to the place of purchase within 30 days of their purchase and MICHELIN willgladly exchange conditions and limitations apply. Exchange available only for the number of tires originally purchased andmounted. Mounting and balancing costs are included on exchanged tires. Valve stems are extra. Tires that aredamaged due to misuse or misapplication, road hazards, and mechanical problems related to the vehicle, use inany racing-related activities or competitive events, or tires that have been removed from the original vehicle onwhich they were installed, are excluded from this satisfaction guarantee, and exchanges do not apply.

7 This satisfactionguarantee only applies to the original tires purchased and not to the tires provided under this guarantee. This guaranteeapplies to from 1 to 6 tires and does not apply to original equipment tires. It is subject to all the maintenancerecommendationsand safety warnings contained in the MICHELIN Owner's Tire Changing Assistance for 3 years:In the event of a flat tire consumers can call the toll-free number listed in the MICHELIN Owner's Manual or the walletcard (provided in the Owner's Manual), to receive flat tire changing assistance. A qualified service professional willbe dispatched to remove the wheel on which the flat tire is mounted, and install the consumer's inflated spare tire& wheel assembly. If an inflated spare is not available, towing will be provided at no cost to the nearest approvedMichelin servicing dealer of the consumer's choice. Service is available 24 hours a day, 365 days a year in theUnited States and Canada.

8 For Flat Tire Changing Assistance call: 1-888-553-4327 QUICK START GUIDEThe MICHELIN Promise Plan 3 The MICHELIN Promise Plan .. (CONT D)Certain conditions and limitations apply. This service does not cover the repair or replacement costs of the tire. Theservice applies only to motorized passenger and light truck vehicles and specifically excludes trailers, recreationalvehicles, commercial vehicles and any vehicle used for farm, ranch, agriculture, racing, or off-road service. Thisservice is not available for original equipment Limited Mileage Warranty for Every MICHELIN TireAll MICHELIN passenger and light truck tires are covered by a manufacturer s limited warranty for treadwear (with theexception of the MICHELIN Pilot Sport Cup tires, which are designed for track use). This warranty will help you andyour consumers understand what mileage you should expect from every MICHELIN tire you sell, which will increaseoverall satisfaction for your consumers.

9 The MICHELIN Owner s Manual should be provided to consumers every timeyou sell a MICHELIN tire, as it clearly explains the MICHELIN Limited Warranty for treadwear, including what is coveredand what is not covered. The mileage warranty for each tread design is available at may be noted in various product vehicles come from the vehicle manufacturer with split fitments - meaning different size tires on the frontand rear axles. Because these tires cannot be rotated as recommended by MICHELIN , the mileage warranty on eachrear tire will cover half the number of miles as the standard warranty for that particular tread design. MICHELINSelf-Supporting Zero Pressure (ZP) tires have the same mileage warranty as the standard tire line of which theyare a part, up to but not exceeding 30,000 miles. DOT-approved competition tires ( , MICHELIN Pilot Sport Cuptires) are excluded from any mileage warranty.

10 MICHELIN Winter tires must be used during winter months only,defined as a period beginning on or after September 1st of a given year and ending no later than April 30th of thefollowing year. MICHELIN winter tires require documentation of the timing of the installation and removal of thetires each winter to maintain coverage under the limited warranty for tread conditions and limitations apply. The limited warranty for treadwear is subject to all conditions andlimitations, including maintenance requirements and safety warnings, contained in the MICHELIN Owner s Manual,under the MICHELIN Passenger and Light Truck Limited YOU HAVE ANY QUESTIONS ABOUT THE MICHELIN PROMISE PLAN,PLEASE CALL MNACONSUMER CARE AT product warranty is a commitment to the consumer from both the manufacturer and the dealer. It is an expressionof the willingness of a business to stand behind its products and services.


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