Ready to Move? - professionalmovers.com

1 ReadytoMove?TheFederalMotorCarrierSafety Administration(FMCSA)of Transportation(DOT)wantsto makesureyouhavetheinformationyouneedto " " to be informedandawareof youroptionswhenchoosinga ,thereare dishonestor "rogue"moversyoushouldbe interstatemoves,visittheFMCSAW ebsiteat: linkto othergovernment, veryimportantif you'relookingfor moredetailedStateandlocalinformation,inc ludinghowto :A companythatarrangesfor thetrucktransportationof cargobelongingto others,utilizingfor-hirecarriersto brokerdocsnotassumeresponsibilityfor thecargoandusuallydocsnottakepossessiono f :A listof rates,rules,regulations, owntariffsandthesemustbe providedto MoverBeforemovingyourhouseholdgoods, move rsarerequiredto giveyouthisbrochureanda documentsthata moverwillask youto yourhouseholdgoodsare thisbrochureandbookletcanbe downloadedfromthe , USDOT number,is registeredwithFMCSAto engagein interstatetransportationof householdgoods, a moveris registeredwithFMCSAby ,or callingFMCSAat (202)366-9805forlicensingand(202)385-242 3for partof yourmove.

2 EstimatesTheestimateshouldclearlydescrib e,inwriting,all chargesfor serviceis a list of all the servicesthe moverwillperformandshowsthedatesyourhous eholdgoodswillbe pickedup LadingThebillof ladingis a contractbetweenyouandthemoveranda receiptof givena partiallycompletedcopyof thebillof ladingbeforethemoverleavestheresidenceat the receiptshowingeachitemyoushippedandits sureyoureceivea writtencopyof the inventoryafteryourhouseholdgoodsare loaded,andthatyouagreewithits descriptionof yourhouseholdgoods' ThereIsa Problem?DisputeSettlementProgramBeforemo vingyourhouseholdgoods,interstatemoversa re requiredto neutraldisputesettlementprogramas a meansof settlingdisputesthatmayariseconcerninglo ssor damageof GoodsIf yourgoodsare damagedor missingatdelivery,requesta thebestof youwhereto writtenclaimwiththemoverwithin9monthsof ~rclaimmustbe in writingbutdoesnothaveto be submitted,on a issuggestedthatyousendthe claimsinformationto themoverby youare notsatisfiedwiththesettlementoffermadeby themover,youhavethe optionof submittinga lossanddamageclaimwiththemover'sdisputes ettlementprogramor to moverassessesfor its servicesmustbe containedin a publishedtariff,whichmustbe madeavailableto moverhasoverchargedyou.

3 YoucancontacttheSurfaceTransportationBoa rdat1-866-254-1792to ComplaintFMCSA doesnothavethe authorityto resolveclaimsagainsta ,youmayfile a complaintagainsta calling1-888-DOT-SAFT(1-888-368-7238)Mon day- Fridaybetweenthehoursof 9 9 ObtainthebrochureReadytoMove? Askfor recommendationsfromneighbors,friends, Findoutwhatthemover'sresponsibilitiesare fordamagesthatmayoccurto Askif themoverhasa Obtainestimatesfromat leastthreemovers,andcomparecostandall otherservicesto beprovidedby Checkto determinewhethertheinterstatemoveris registeredwithFMCSA, Findouthowandwhenpickupanddeliveryof Askthemoverhowtheycanbe contactedbeforethemove,duringthemove, Be presenttoanswerquestionsandgivedirection sto Accompanythemoversas Carefullyreadtheinformationon theestimate,orderforservice,billof lading,inventory,andall Keepthebillof ladinguntilyourgoodsaredelivered,thechar gesarepaid, Beforethemovingvanleaves,takeonefinalloo kthroughoutthehouseto Givethedriverdirectionsto Informthedriverandthemovingcompanyofwher eyoucanbe Be presentto Paythedriver.

4 Accordingto thetermof youragreement, Superviseunloadingandunpackingof Noteon theinventorylist all boxesor otheritemsthatare geta copyof "YourRightsandResponsibilitiesWhenYouMov e"andotherhelpfulconsumerinformation?A. findoutwhethera moverisregisteredwithFMCSA?A. obtaininformationabouta mover,brokeror freightforwarder'sinsuranceandprocessage nt?A. call(202) getassistanceto determineifa moverhasassessedthecorrecttransportation charges?A. calltheSurfaceTransportationBoardat filea complaintagainstamover?A. call1-888-DOT-SAFT(1-888-368-7238)Monday - Fridaybetweenthehoursof9 9 additionto FMCSA,arethereotherauthoritiesI shouldcontactto reportamover?A. responsiblefor learnmoreaboutmoversandtransportationof householdgoods?A. ,maintains,andenforcesfederalregulations thatestablishsafeoperatingrequirementsfo rcommercialvehicledrivers,carriers,vehic les.