Recommendations for Delivery of Insureds

1 MARYLAND MESSENGER MAR | APR 2014 Best Practices Recommendations for Delivery of Insurance Policies to Agents and to Page 5 How long has it been since you looked at an RLI Personal Umbrella Policy?Take a second look ..RLI s Personal Umbrella Policy (PUP) provides the coverage your customers need: Expanded underwriting opportunities including DUI/DWI Properties in multiple states and outside the eligible Excess UM/UIM coverage available nationwide Policies written above 100/300 auto Drivers of all ages accepted including new drivers No Best Rating requirement for underlying carriers Easy online quoting Electronic signatures and online credit card payments acceptedBe sure to check out the RLI PUP Access online system.

2 It makes it easy for you to manage multiple accounts and allows Insureds to quickly and conveniently complete new business submissions, submit electronic signatures and pay more information and to access our Quick Quoter, visit For additional information,contact your administrator:Carla McGee, | APR 14:3table of . s MessageBest Practices Recommendations forDelivery of Insurance PoliciesAsk PatBig I Names DocuSign its OfficialElectronic Signature PartnerWhat Does Maryland law say regarding Electronic Delivery ? Sample Letter for Agents UseLife CornerTidbitsMarketsEducation CornerTools that Enhance Claims Information & Efficiency for Independent Agents and BrokersBig I Applauds Senate Passage of Five-Year Farm BillLegislative Proposals - 2014 Legislative SessionIIAM extends their deepest sympathy to the family, friends and co-workers of George T.

3 Moran. Mr. Moran died suddenly on December 26, 2013. He was 70 years old. He was the founder of Moran Insurance in 1977 and the recipient of numerous awards and recognitions for his many contributions to his community. The agency is located in Pasadena, Maryland. The family has suggested in lieu of flowers, donations to the Providence Center in Glen Burnie, Maryland. Our deepest SympathyIIAM OFFICERS 2013-2014 Angela Ripley, CIC, CRM, AIS Immediate Past ChairTerry Katz, CPCU ChairMichael McCartin, CPCU State National DirectorJay Duke Chair-ElectDon Grauel, CIC Vice ChairRick Raley, AAI Director-At-LargeDenise Carnes, CPCU Past President Arnold, CPCU, AU, PresidentARM, AAI, ACSR, AINSE ditor: Shelley Arnold, CPCU, AU, ARM, AAIG raphic Designer: Maritza DintinoAdvertising Info: Maryland Messenger is a monthly publication published for the exclusive use of regular and associate members of the Independent Insurance Agents of Maryland.

4 Publication of any article, letter to the editor or advertisement in the Maryland Messenger should not be deemed an endorsement by IIAM of the opinions expressed or product advertised. Questions and comments should be directed to the editor; Shelley Office, IIAM, 2408 Peppermill Drive, Suite A, Glen Burnie, MD 21061phone f a x MARYLAND MESSENGERINDEPENDENT AGENTS OF MARYLAND, to Jeff YatesJeff received the inaugural Jeff Yates Lifetime Achievement Award at the 2013 Big I Legislative Conference and had been named one of the Hot 100 in the Insurance Business America s Hot 100 insurance professionals in 2014. Jeff has been director of ACT (Agents Council for Technology) since 2001 and has been instrumental working with agents on new and innovative technologies for our agencies.

5 Jeff retired the end of February and IIAM wishes him a most healthy, happy and peaceful retirement. He will be missed. We also wish to welcome his successor, Ron Berg and look forward to working with also wishes to congratulate Bob Cawley, President of RCM&D, also named as one of the Hot 100 in Insurance Business America s Hot 100 insurance professionals. Bob was named because of multiple successes, not only as President of RCM&D, but for his part in founding a charity that provides scholarships to disadvantaged students, his honor of receiving the Top Scout award and his Chairmanship of Assurex Global. chairman s messageTerry Katz, CPCUAs I sit down to write this article, the snow is falling as Maryland experiences yet another winter weather event; this time I am looking out of the window at 15 inches of snow and the forecast is for a few inches more!

6 So perhaps this is a good time to write an article for the March-April Messenger and look forward to warmer days and sunshine. Today your executive team at IIAM was scheduled to meet in Annapolis with our Maryland legislators at our annual legisla-tive dinner. Hopefully this can be rescheduled so that we can meet and discuss our members concerns in an informal setting as we have done so in the legislative committee has been hard at work monitoring all insurance related legislation on your behalf, meeting with our legislative advisor to make sure our concerns are known, and participating in the legislative process. You can view and track IIAM s legislative bulletins by logging onto the website at and clicking on the legislative part of the Big I, we are also working on the national level with our legislature on a number of issues such as the renewal or reauthorization of the Terrorism Risk Insurance Act that is set to expire on December 31, 2014.

7 Once again, your Mary-land team will be attending the national Legislative conference this April in Washington, and meeting with our Maryland Senators and Representatives. I am honored to be representing Maryland with my fellow board member and feel that meet-ing in person makes more of an impact with our legislators on the Hill. Each year I am impressed to see IIABA members from around the country take over the Hill as a group as we meet with our respective Senators and Representatives. It is of great importance that our industry has a voice and is heard by our lawmakers in Washington and to this end, our Na-tional Pac, InsurPac, is vital. I am happy to report that through our members contributions, we are once again a $1,000,000 PAC. The Trusted Choice Consumer Agents Portal (CAP) is also well under way and offering comparative rating for personal lines.

8 Maryland is set to go live by March so if you have not already signed up for CAP, now is a good time to will be remiss if I do not remind our members to take advantage of the many CE opportunities provided by your state organization so please visit the education page of the IIAM website for a wide offering of continuing education classes. You can select from live classes, on-line live webinars and regular web CE courses. Please feel free to call the office for I close, I will think ahead to Spring and sunny | APR 14:4 CONGRATS! MAR | APR 14:5 Guiding PrinciplesThis report is focused on the best practices for policy Delivery from the carrier to the agent electronically, as well as from the carrier or agent to the insured by paper or electronically.

9 The intent is to advance our industry practices to meet changing consumer experiences and expectations, rather than to place a Band-Aid on our current paper intensive is understood that these best practice Recommendations will not be achieved overnight and will be phased in by many carriers and agencies over time as they build out their capabilities and their consumers increasingly elect electronic policies. Following this transition period, however, the work group strongly believes that its Recommendations will result in a better customer experience, will reduce our reliance on a costly paper process and will help us compete effectively with direct carriers while at the same time complying with emerging state and federal the industry to succeed in moving to best practice electronic policy Delivery , it is important that: Agencies and carriers commit to these practices including a conscious and deliberate change in the way we conduct business.

10 Agents encourage their policyholders to accept electronic Delivery and/or access to their policies. Carriers and vendors integrate the Delivery of electronic documents with the agency s management systems and websites, so that it is easier for agents to send, provide access to, store and manage these documents. The industry put more focus on making the electronic experience more desirable than the paper experience by making the insurance contract more readable and easier to understand and navigate. Electronic Delivery of policies is not intended to shift an additional burden onto either the agency or the carrier, but rather to make the process more efficient and to create a better customer experience that is similar to what consumers are getting from other financial Practices Recommendations for Delivery of Insurance Policies to Agents and to Insureds (con t on page 6)ACT Policy Delivery Work GroupBest Practices RecommendationsFull Copy of PolicyAgent vs.