Rehabilitation Appliances Program (RAP) Product List

1 T 1300 788 855 F 1300 788 811 E W Rehabilitation Appliances Program (RAP) Product ListSubmit your Direct order form 1300 788 811 Independence Australia Reply Paid 9910 MELBOURNE VIC 8060 (NB: No stamp required)From products to free clinical We ve got you covered!At Independence Australia, we carry all the major continence brands and stock thousands of specialty products. An extensive range of continence and urology products available Approved supplier of continence aids under the RAP scheme Urology and Continence Nurse Advisor available to assist with Product choice and management strategies, free of charge Quick delivery (from 2-3 days) Discreet packagingWhen you shop with us you help change Australia is a social enterprise that provides choices for people living with a disability or other personal need, supporting them to regain and retain their Before You Buy!

2 Free samples for disposable continence products. Visit information was correct at time of printing (2015).Our Services04 What is RAP?06 Lodging an Application 08AD01 Draw Sheets - Absorbent, Waterproof Backing11AD02 Disposable Liners/Underpads - (Blue Underlay)15AD03 Catheter Drainage Bags - Overnight (Non-sterile / Sterile) Non-drainable17AD04 Urinals (Male and Female)19AD05 Catheters - Indwelling ( Foley)23AD06 Continence Briefs - Long Lasting31AD07 Continence Pads - Disposable43AD08 Urine Drainage Bottles57AD09 Leg Bag - (Non-sterile / Sterile)59AD10 Penile Clamp63AD11 Catheters - Intermittent ( Nelaton)65AD12 Catheters - External ( Uridome / Penile Sheath / Penile Pouch)75AD13 Urine Collection Bag Hangers81AD14 Waterproof Sheets - Rubberised83AD15 Continence Consumables87AD16 Occlusive Devices - Anal Plugs99AD17 Urethral Meatal Products101AD18 Faecal Collectors - Perianal103AD19 Continence Briefs - (Mesh / Stretch) Short Term105AD20 Pessary Rings109AD21 Continence Pads - Re-usable / Washable111AD22 Catheter Drainage Bags - (Non-sterile / Sterile) Drainable113AD23 Long / Short Term Catheter Valves117AD24 Chair Pads - Waterproof119AD26 Continence Absorbent Mats - For Beside The Bed Only121 About usFor over three decades, Independence Australia has specialised in delivering quality health and wellness products to people in their homes to help them enjoy a better quality of life.

3 We have an extensive range of continence and urology products across all the major brands and offer expert advice to ensure you have the best products to meet the entitled person s needs under the Department of Veterans Affairs (DVA) Rehabilitation Appliances Program (RAP).Why choose us?Prompt and professional delivery Warehouses in each state for quick delivery nationwide RAP orders will be delivered within 2 working days in metropolitan areas or 3 working days for rural areas Discreet packaging available on requestProfessional service for your convenience Customer Service is available Monday to Friday 8am to 7pm and Saturday 8am to 12pm (AEST), with extended hours during daylight savings A team of professional staff in every state to provide expert advice and support FREE continence support FREE expert advice and consultation from our Urology and Continence Nurse Advisor FREE samples of disposable continence padsExtensive experience Over 30 years experience in delivering products throughout Australia A preferred supplier for all continence products available under DVA Rehabilitation Appliances ProgramOur Services4 When you shop with us you help change Australia is a social enterprise that provides choices for people living with a disability or other personal need, supporting them to regain and retain their independence.

4 Need advice?*Our Urology and Continence Nurse Advisor is available to assist with Product choice and management strategies free of charge. Just call 1300 788 855 or email Customer Service and Account Management teams undertake regular industry training sessions to ensure they are equipped with the most up-to-date information on the latest products and clinical best practice solutions. Just call 1300 788 855 or email seek advice from your healthcare professional if you experience any health problems or have any network with warehouses in each stateCare and respect for our clients is central to Independence Australia s way of working. We understand that our products are integral to the daily living and well-being of our clients, and efficient service is essential.

5 To support the needs of our clients, our business network includes distribution warehouses and showrooms in every state. Contact us1300 788 788 a showroom closest to you QLD 2/1 Stanmore Road Yatala QLD 4207 NSW 6/25-27 Redfern Street Wetherill Park NSW 2164 VIC 9 Ashley Street West Footscray VIC 3012 TAS 225A Kennedy Drive Cambridge TAS 7170 SA 3 Duncan Road Dry Creek SA 5094 WA 18-22 Belmont Avenue Rivervale WA 6103 Our Services5 What is the Rehabilitation Appliances Program (RAP)?The Rehabilitation Appliances Program (RAP) is an Australian Government Program administered by DVA, which provides aids and Appliances to eligible members of the veteran community to help them maintain functional independence in their Australia is a preferred supplier for the supply of continence and urology products under this Program and can supply the full range to entitled persons nationally.

6 Who is eligible?RAP products are available to Gold and White card holders on the basis of an assessed clinical need made by an appropriately qualified health provider. The prescriber will need to determine the eligibility of White card holders for continence products by contacting the DVA RAP team (contact details page 7).Who can order ?Continence products listed under the relevant item code in the RAP National Schedule of Equipment, may be prescribed using the Direct order form by healthcare professionals. These include continence nurse advisors, registered nurses, general practitioners, urologists and, for some items, physiotherapists and occupational a prescription has been submitted and approved, entitled persons can re- order goods directly by contacting the Independence Australia customer service team.

7 The RAP Schedule lists the type of health provider able to prescribe products under the relevant item products are available?To find out what products are available under DVA s RAP scheme, please refer to this catalogue or visit the Independence Australia RAP portal and log in to for ordering continence productsRAP provides products according to clinically assessed needs in a cost-effective manner and prescribers should prescribe/ order the simplest and most effective products that will suffice (in terms of health needs and cost) in the fewest number that will suffice. Prescribers and DVA beneficiaries can only order or re- order a maximum of three (3) months supply of items. If an order is placed that differs from the existing order form a new order form from the prescriber will be required.

8 New forms should indicate whether the order is a request for items in addition to the current order , or whether this is a result of a new assessment. If it is the result of a reassessment it will replace all previous order Forms and begin a new two (2) year period. When requests for supplies outside the two (2) year period are made, the prescriber will be required to reassess the beneficiary and complete a new order What is RAP?6 form . This assessment may be conducted by telephone if the beneficiary is unable/unwilling to attend the clinic and/or the condition is long term and stable. Orders for continence products that are not listed on the DVA RAP Schedule and supplier list, are to be referred to the DVA RAP Team. Requests must include clinical information to support provision and details of any products trialled and why they are considered inappropriate to meet the beneficiary s clinical needs.

9 A prior approval number will be provided, if appropriate. When a prescriber wishes to place an order with a supplier who is not included on the contracted supplier list, prior approval must be obtained from the DVA. Restrictions to the supply of continence products and consumables Orders are not to be place for DVA beneficiaries who are permanent residents in residential aged care facilities and in receipt of a higher level of care. The residential care facility is responsible for the provision of continence products to this class of resident. Orders Prescribers should order products that are on the supplier list. If there is a clinical need for an item/ Product that is not included on the supplier list, prescribers should contact the contract team for prior approval, providing clinical information to support the request.

10 To aid beneficiaries in the direct ordering of continence products, suppliers will be responsible for notifying them that an order has been placed with their organisation, and that they can re- order the prescribed products by contacting the organisation directly instead of the prescriber or DVA. The standing order is to be reviewed every two (2) years and the beneficiary reassessed to determine that appropriate products are being used. A new order form is to be completed and forwarded to the supplier and will be valid for a further two (2) years. The beneficiary may need to be referred to the prescriber by their Local Medical Officer. Further Information At Independence Australia, we have a variety of resources to assist in the prescribing of products for entitled persons.