Transcription of Remote Access via the Citrix Access Gateway
1 Remote Access via the Citrix Access Gateway Overview .. Page 2. Logging into Remote Access Page 3. Changing Passwords .. Page 4. Installing the Citrix Client .. Page 5. Installing Citrix Receiver on Ipad/IPhone Page 7. Frequently Asked Questions Page 10. System Requirements . Page 11. Electronic Use Policy . Page 12. July 2017. Page 1. Overview This guide documents the use of the Citrix Access Gateway , the Remote Access solution used at Mercy. This system fulfills regulatory requirements to more tightly control Access to Mercy's systems for Remote users. Specifically, only those expressly granted Access by their managers will have Remote Access . Remote Access has to be requested in accordance with Mercy's security policies and HIPAA regulations.
2 Citrix Access Gateway is less dependent on specific operating systems or browsers, so it should work well for a wide variety of devices and situations. A single login will give Access to all available Citrix applications making the system much easier to use. Finally, the system can be accessed from clinics, homes, devices like Ipads, and even from inside Mercy. The system will look the same regardless of where users are logging in. Note that with this Remote Access system there will not be Access to clinical system, with the exception of Portal, for Remote users. This means HEC, HED, HHS, HEV, HSM and PHS will not be accessible outside of Mercy's walls. Non-clinical applications, Citrix applications without patient information, (MercyCentral, employee portal etc.)
3 Will be accessible remotely. If you have questions regarding the new Remote Access system, please call the Help Desk at 319-339-3617. Page 2. Logging into the Citrix Access Gateway 1. Open a browser and enter the address: and click the For Employees and Physicians . link in the upper right hand corner. Then click the Access Gateway link on the Mercy Staff Access page. 2. Enter your Domain credentials and click the Log On button. 3. Browser Settings . a. Internet Explorer - Users with Internet Explorer 10 or greater needs to add the ' ' to the Compatibility View Settings. Also, that everyone should add the to the Trusted Sites. b. Users with Windows 10 - The internet browser EDGE is not supported and users should use Internet Explorer instead (32bit).
4 C. Safari Users - Will need to make sure that the ADD-ONs are active and the Citrix Receiver is given full ALLOW rights. 4. To run an application, click on an icon in the browser window. Note: The Citrix ICA client or Citrix Receiver must be installed on the workstation in order to use the Access Gateway . If a window similar to the one to the right is displayed when you select an application, you will need to install the client. See the section Installing the Citrix Receiver below. Page 3. Changing Passwords Users will be required to change their Domain passwords every 90 days. When you password has expired, you will be prompted to enter a new password. New Domain password must be a minimum of 8 characters in length and contain 3.
5 Of the following 4 categories: CAPITAL A-Z, lower case a-z, numeric 0-9 or character The new password must be different than the previous two passwords. If you have an expired password, after logging in, the system will prompt you enter a new password: Enter a new password that is at least 8 characters in length and contains 3 of the following 4 categories: CAPITAL A-Z, lower case a-z, numeric 0-9 or character The new password must be different than your previous two passwords. Confirm your new password by entering it again. Should your new password not meet the requirements, or the two entries do not match, you will be returned to the login page with a message: Incorrect credentials.
6 Try again.. Enter your login and original password to be prompted to enter a valid new password. If you have problems changing your password, please contact the Help Desk at 319-339-3617. Forgotten Passwords To reset a forgotten password, click on the Forget your password? Click Here link. Choose the Reset Password link and enter your domain login name. Answer the security questions and you will be prompted to enter a new password. The new password must conform to the password rules listed above. A link to the password reset page can also be found on the For Employees and Physicians page at Page 4. Installing the Citrix Receiver Citrix Receiver is required to Access applications remotely.
7 You can also install the Citrix client by going to this website: On the left side of the Citrix Download page, point to Downloads, then select Download Receiver. Next, click the Download Receiver for xxx (Windows, MAC, etc) button, check the box to accept the License Agreement if it comes up, and then click Continue. Depending on your browser, you may have to choose Download File from the options in the message bar, or respond to other security questions in order to download the install file. Once the file has been downloaded, choose Run to install the client. You may also receive a Warning message that will prompt you click to allow Citrix Systems Inc. to run an add on.
8 Click Install to install the Citrix client and follow any additional prompts. At the end of the install click FINISH (You do not need to set up an account). You may be asked to reboot your device. Page 5. When the client install is completed, close all browsers except for the one that displays your applications. Click on an application to run it. Note: If a list of your applications does not appear in any of the browser windows, close all of your browsers and then log back into the Remote Access page from Page 6. How to Install Citrix Receiver on iPhone and iPad Requirements To install Citrix Receiver on your iPhone or iPad you need to have iPhone or iPad touch mobile device with iPhone Software Update installed (version ) with internet connection.
9 Background With the Citrix Receiver for the iPhone, you can Access any XenApp hosted application from your Apple iPhone or iPad Touch. You can view, review, edit, and interact with full-featured Windows applications, documents, and data just like you would if you were at your PC. Procedure Follow the below procedure on how to install Citrix Receiver on Apple iPhone or iPad: 1. Go to App Store Application on your iPhone or iPad and tap on App Store. 2. The App Store page is displayed. In Search tool bar, search for Citrix Receiver. The Citrix Receiver is displayed. 3. The Citrix Receiver info page is displayed. Tap on Free. Page 7. 4. Again Citrix Receiver info page is displayed.
10 Tap on Install. 5. The Apple ID Password pop-up is displayed to enter Apple ID password. Enter your Apple ID password and tap on OK. 6. The Citrix Receiver will start to get installed on your iPhone or iPad. Page 8. 7. In few seconds Citrix Receiver is installed on your iPhone or iPad. See Page 3 for instructions on using the Citrix Access Gateway to Access Mercy Applications. Page 9. Frequently Asked Questions Why is Mercy changing its Remote Access system? Changing the method for Remote Access is needed because the current systems are obsolete and could pose security issues if left in place. The new solution is also less dependent on operating system and other factors, so it should be more reliable and easier to use.
