REPLY TO ENQUIRIES

1 1 BUSINESS ENGLISH BUSINESS CORRESPONDENCE ENQUIRIES We are interested , particularly We would be very pleased/grateful if you could send us .. together with/along with .. We would like to Some samples would also be greatly appreciated. Kindly let us also have .. to meet requirements / to be up to expectations to place an order/a trial order within the next three months REPLY TO ENQUIRIES Here enclosed you will find / Please find attached Your order will be executed with the greatest care We are delighted to send you .. We are also sending.

2 , as requested. We can assure/guarantee delivery within one month. Payment can be made/effected .. ORDER Following our conversation your prices compare favourably with others We therefore have the pleasure of sending our order form No.., here enclosed. As agreed, we will pay by .. as soon as our bank receives your pro-forma invoice and the shipping documents. Please have the articles carefully packed, as we will be obliged to refuse any lot in bad condition. If .. we will be glad to place larger orders with you. We look forward to your confirmation of order.

3 EXECUTION OF ORDER We have received your order form 56666 for (product) dated .. and we thank you very much. Our sales department informs us that they are able to dispatch your stock by the end of next week following your packing instructions. As agreed, we have arranged transport and insurance CIF Genoa with (shipping company) who will load the cargo on the first available ship. We are sending herewith a copy of our pro-forma invoice. Please therefore open a letter of credit in our favour for .. plus VAT. The consignment will be sent as soon as the bank informs us that the sum is available.

4 We hope you will be satisfied with the fulfilment of this order and that it will be the beginning of a business relationship to our mutual benefit. Will you kindly have the (articles) shipped in two months time, that is, not later than .. Please note that Payment by draft against documents at 60 days for one third and the remaining on receipt of your pro-forma invoice. I was very glad to receive your order of (date) for: (articles) Our despatch department is processing your consignment today and can guarantee delivery by (date) as requested I hope you will find this proposal satisfactory and look forward to receiving immediate confirmation by fax or email.

5 You can rely on our usual prompt and careful execution of your orders. As we find that the quality of your produce is of a very high standard, we are pleased to order .. according to the list here enclosed. Prices: as stated in your offer. Delivery: since the articles .., they should arrive by the end of .. at the very latest. Packing: .. to avoid breakage during transport Payment: half on receipt of and the rest on arrival of the consignment by bank transfer. 2 We shall reject articles that are not up to the samples given. we think we will be able to place repeat orders with you in the future.

6 Thank you for your order. It is already being attended to and we can guarantee delivery well before 31st October, as you requested. boxes which have always proved an efficient protection against breakage. Enclosed please find our invoice: as agreed we ask you to pay .. we have issued a draft on you at 30 days for the remaining. We hope that this initial order will lead to a lasting business connection with you and we look forward to receiving your further orders. ADVICE OF DISPATCH We are glad to inform you that the 50 cartons of spare parts .. as per your order No.

7 , have been collected by (shipping company) for shipment by the (ship name) sailing from Naples on (date) due to arrive in London on 10th June. Our bank have informed us that you have opened a letter of credit in our favour and we have handed the following documents to be transmitted to your bank in London: (commercial invoice, certification of origin, insurance certificate, bill of lading) We trust you will receive the goods in good order and hope you will be satisfied with our articles and continue to favour us with your order. ADVICE OF SAFE DELIVERY We are completely satisfied with the quality of the goods, which arrived in perfect condition.

8 We hope to place further orders with you in the coming months. We are pleased to inform you that we have today received the (articles) as per our order No. 888777/99. REQUESTING A QUOTATION We have undertaken to make several shipments of office equipment to Italy over the next 12 months. We would be grateful if you could issue an all risks open policy to cover these shipments from the above address to ports of destination, through road-ship intermodal transport. Could you please quote your best rate for this policy at your earliest convenience? SENDING A QUOTATION We are in receipt of your letter of (date) concerning shipments of office equipment to (Country).

9 We thank you for choosing our company to insure the goods you want to ship. We are sending herewith our best quotation for the value of the whole consignment, which covers all risks, including breakage and pilferage. You will see that our tariff is very low and we hope this will give us the opportunity to handle your insurance business. Enclosed you will also find several declaration forms, which we ask you to fill in with all details and then send back to us for each shipment. PAYMENTS We are pleased to submit here enclosed our quarterly statement of account for a total amount of.

10 Will you please check the entries and, if they are correct, arrange payment by bank transfer as usual at (bank name and address, IBAN). We look forward to receiving your settlement. COMPLAINT ABOUT WRONG QUANTITY We have just received the cartons of goods ordered on (DATE)- On checking the goods we discovered that there is a shortage in the number of articles you sent us. We received only 10 pieces of items No. 78877 and .. instead of .. We inspected the packing cases, which were in good order and showed no evidence of tampering, so that it appears that the shortage is due to a failure in your packing department.