Request For Proposal for implementing AML (Anti Money ...

1 1 Request For Proposal for implementing AML ( anti Money laundering ) Solution BID DETAILS Sl. No. Subject date / Time Bid document availability 1 RFP Ref. Number & date Ref. No. 003/0084/HO:ID/2017/KYC date 30/11/2017 2 Last date for receipt of Queries 15/12/2017 3 Last date for Bank s response to Queries 16/12/2017 4 Last date for receipt of Bidding Documents 21/12/2017 In the event of the target date for the receipt of bids being declared as holiday for the Bank, the bids will be received till the target time on the next working day. 5 date & Time of Opening of Technical Bids 22/12/2017 PM 6 Venue / Address for Pre-bid meeting, submission of Bid & Place of Opening of Bids Syndicate Bank, Head Office, Manipal - Inspection Department 7 Website address 8 E-mail address for communication 9 R F P Fee Rs.

2 25,000/- + GST @ 18% (or rate applicable as on the date of application) in the form of DD. 10 E M D Amount Rs. Lakh in the form of Bank Guarantee valid for 6 months from the last date for submission of Bids 2 11 date of Reverse auction. On a subsequent date which will be communicated to such bidders who qualify in the Technical Bid. 12 Address for communication and submission of bid. The Deputy General Manager SyndicateBank Head Office Inspection Department, Manipal 576104 Udupi District, Karnataka State 3 Contents 1 Background Bank profile About this Request for Proposal (RFP) 2 Scope of work Scope Detailed Scope of Work: Hardware, software and database: Implementation of DR facility UAT / Training setup Warranty and AMC support Training for Bank Team: Security 3 Service Levels and Penalties Purpose and Objectives of SLA Penalties due to downtime Penalties for delayed delivery Penalties for delayed implementation of the project Penalties if the hardware is not sized as per the requirement.

3 4 Pricing Price composition Price validity No price alterations Payment Terms 5 Eligibility criteria Eligibility criteria for bidders Authorisation to bids 6 Preparation of Bids Bid security Costs of preparation & submission of bid General terms of Bid submission Two stage bidding process Clarification of bid documents Amendments to bid documents Process of Bids Response to RFP Bid documents Signing of the Bid Bid submission Confidentiality of the Bid document 4 7 Evaluation of Bids Evaluation process Technical Bid evaluation Commercial evaluation Final evaluation Bidders obligations 8 Termination for default Effect of termination Indemnity Liability of the selected bidder Negligence Force Majeure Rights of the Bank Information ownership Publicity Inspection of records Compliance with laws Resolution of disputes Assignments Ownership.

4 Grant and delivery Privacy & Security Safeguards Guarantees Contract Re-negotiation Corrupt and Fraudulent practices Waiver Violation Of Terms Non Disclosure of Information No Commitment To Accept Lowest Or Any Offer/Bid 5 ANNEXURES Annexure 1 Compliance Certificate Annexure 2 Bidder Constitution and Contact Profile Annexure 3 Financial Details of the Company Annexure 4 Bidder s Support Centre at Mumbai Annexure 5 Credentials: Projects handled by bidder Annexure 6 Eligibility Criteria Annexure 7 Technical Specification Annexure 8 Query Format Annexure 9 Mutual Non-disclosure Agreement Format Application Integrity statement from OEM Annexure 10 Format of Bank Guarantee (for EMD)

5 Annexure 11 Bill of Material Annexure 12 Pre Contract Integrity Pact Annexure 13 Indicative Commercial Bid Annexure 14 Rules for Reverse Auction Annexure Bid Form Annexure Compliance statement Annexure Bid Price Confirmation 6 Background Bank profile SyndicateBank is a leading Public Sector Bank having wide network of over 4000 branches apart from Extension Counters, Satellite Offices and Ultra Small Branches spread across the country including Branches in Andaman & Nicobar Islands and Lakshadweep Islands. All Branches are under CBS and the Bank has over 3950 ATMs and 30 e Lounges. Branches are presently controlled through 8 Zonal Offices & 60 Regional Offices.

6 The Bank has its presence abroad with a branch in London and managing an Exchange Company in Oman. It has also sponsored three Regional Rural Banks. The Bank is having its Treasury & International Banking Division at Mumbai and has FX Processing Centers / FX Dealing Centers across the country. Bank is also having specialized branches like Large-Corporate Branches, Mid-Corporate Branches, MSME Branches, Retail Loan Centers, Asset Recovery Management Branches, Card Centre, National Processing Centre, Business Process Management Centers, Electronic Payments and Settlement Office, Cash Management Services, Centralised Pension Processing Centre, Currency Chests, Regional Inspectorates, Staff Training Centers, Stationary Pools.

7 Bank has also sponsored three Regional Rural Banks and is having a subsidiary SyndBank Services Limited. During the past decade, Bank has strengthened its IT infrastructure, carried out Process Reengineering and has enabled marketing of technology based products and services with strong presence through its alternate delivery channels like ATM, Internet Banking, Mobile Banking, PoS etc. About this Request for Proposal (RFP) Scope Overview: The Bank is performing activities pertaining to anti Money laundering /Combating Finance of Terrorism (AML/CFT) and for this purpose Bank seeks solution for providing software solution to fulfill all the regulatory requirement of FATF, Financial Intelligence Unit, Financial Intelligence Unit India , RBI, IBA and other regulatory The scope of work would include design, supply, configuration, customization, integration, testing, user acceptance, documentation, training, warranty support and post warranty maintenance support for all the solution components including software/ hardware/ database/ licenses/ tools required for the fulfillment of the scope.

8 The Bank intends to select an experienced and technically competent Bidder with experience of providing AML solution implementation in line with RBI, FIU-IND and 7 other statutory/ regulatory and business requirements issued from time to time to supply, implement and maintain the AML solution for the bank. The contract will be for an initial period of 6 years (3 years warranty followed by 3 years AMC/ ATS) post warranty and the same may be extended at the discretion of the Bank on mutually agreed terms. This Request for Proposal is issued for inviting proposals (Technical and Commercial Bids) for implementation and maintenance of anti Money laundering (AML) solution.

9 The Request for Proposal (RFP) document is now being issued to enable vendors to submit their response to the Bank for the empanelment process. As mandated by Reserve Bank of India, Indian Banks Association and Government of India, Bank has earlier implemented anti Money laundering solution called AMLOCK. The solution was provided by M/s 3i Infotech Ltd and was implemented by M/s. Wipro. The solution has been running in the Bank for more than 8 years We propose to replace the solution as the solution is not meeting all the regulatory requirements. For this purpose Bank invites separate sealed bids (Technical and commercial) from the interested vendors for supply, integration, customization and implementation of hardware and software including backup software for implementing the new anti - Money laundering (AML) solution in the Bank.

10 A vendor submitting the Proposal in response to this RFP shall hereinafter be referred to as Bidder / System Integrator (SI) interchangeably. The RFP document is neither an offer letter nor a legal contract, but an invitation for offers / responses. No contractual obligation on behalf of Syndicate Bank whatsoever shall arise from the RFP process unless and until a formal contract is signed and executed by duly authorized officers of Syndicate Bank and the bidder. The Bank further reserves the right to accept or reject the total Proposal or part thereof based on its own evaluation of the offers received, or on the basis of stability, capabilities, track records, reputation among users and other similar credentials of a vendor.