REQUEST FOR PROPOSALS FOR PROFESSIONAL …

1 1 6982(b) Version: July 7, 2017 REQUEST FOR PROPOSALS FOR PROFESSIONAL services statewide learning management SYSTEM ISSUED BY GOVERNMENT SUPPORT services CONTRACT NUMBER GSS18689-LEARN_MGT Contents: I. Overview II. Scope of services III. Required Information IV. PROFESSIONAL services RFP Administrative Information V. Contract Terms and Conditions VI. RFP Miscellaneous Information VII. Attachments APPENDIX A - Functional Requirements APPENDIX B - Pricing Proposal APPENDIX C - PROFESSIONAL services Agreement Sample APPENDIX D - Technology Standards & Policies ** Ctrl+Click on the headings above will take you directly to the section.

2 I. Overview The State of Delaware, Office of management and Budget, Government Support services seeks PROFESSIONAL services to meet the State s need for a statewide learning management System. This REQUEST for PROPOSALS ( RFP ) is issued pursuant to 29 Del. C. 6981 and 6982. The proposed schedule of events subject to the RFP is outlined below: Public Notice Date: February 19, 2018 Questions Due By Date: February 26, 2018 Answers to Questions Posted By: Date: March 6, 2018 Deadline for Receipt of PROPOSALS Date: March 20, 2018 at 3:00 PM (EST) Presentations by Selected Bidders: Date: TBD Notification of Award Date.

3 June 30, 2018 STATE OF DELAWARE Government Support services 2 Each proposal must be accompanied by a transmittal letter which briefly summarizes the proposing firm s interest in providing the required PROFESSIONAL services . The transmittal letter must also clearly state and justify any exceptions to the requirements of the RFP which the applicant may have taken in presenting the proposal. (Applicant exceptions must also be recorded on Attachment 3). Furthermore, the transmittal letter must attest to the fact, at a minimum, that the Vendor shall not store or transfer non-public State of Delaware data outside of the United States.

4 For technology related solicitations, Vendors must refer to the Delaware Department of Technology and Information identified terms and conditions included in this solicitation. The State of Delaware reserves the right to deny any and all exceptions taken to the RFP requirements. MANDATORY PREBID MEETING A mandatory pre-bid meting has not been established for this REQUEST for Proposal. II. Scope of services A. Background A statewide learning management System (LMS) is sought for the State of Delaware to support the management , delivery, and tracking of online and classroom-based training for statewide and agency training development initiatives.

5 Agency sizes vary from the largest with over 6,000 employees to very small with only a few employees. Currently, the State of Delaware is moving to a centralized human resources structure with Training and Organization Development Section providing training common across the departments and the individual departments providing agency-specific training. The State of Delaware implemented the first enterprise-wide learning management system in 2014 and the current contract is set to expire March 1, 2019. In addition to the training provided to employees, State agencies also provide training to over 20,000 external learners, annually, including healthcare professionals, firefighters, police, other first responders, contractors, and families of individuals receiving services from the state.

6 The training provided by the state to external learners is primarily to meet federal and state mandates and to assist key stakeholders in obtaining mandatory training required to keep current in their positions. The requirement is for all learners to have access to online course catalogs, and access to training through a learner-focused, self-service system that enables learners and managers to search, enroll, REQUEST and launch any type of learning activity. And, supervisors and managers to have access to their employees training records to link to performance and career development plans.

7 The objectives for the statewide LMS are to: Implement Software as a Service (SaaS) statewide LMS solution that provides the best value to the State of Delaware. Manage the implementation of the statewide LMS solution in a way that mitigates risk, optimizes limited resources, and is economically feasible. Enable the State of Delaware to efficiently manage training for internal and external learners in a cost-effective system that advances in the performance of the state STATE OF DELAWARE Government Support services 3 through training and education, while eliminating duplicative efforts across state agencies.

8 The detailed Functional Requirements are found in Appendix A3 A7 of this RFP. B. Expectations The State of Delaware, Department of Human Resources (DHR) is looking for a vendor who currently has an existing enterprise LMS solution that meets the general intent of the State of Delaware requirements. As part of the scope of services , the awarded Vendor will be required to do the following: 1. Develop and refine a detailed project plan that is consistent with the State of Delaware project methodology and consistent with industry best practices for project management , as set forth by Project management Institute (PMI).

9 The Vendor must use the following project phase names in the vendor plan, to maintain consistency with the State of Delaware phase names: Planning & Design, Execution & Build, Implementation, and Closeout. 2. Work with the State of Delaware, Department of Human Resources team and extended stakeholders to refine the business processes and requirements and document these processes and requirements in updated documentation. The Vendor may choose to use their staff or a third party partner to deliver these services .

10 It is anticipated that the refining of the processes will continue beyond the installation of the tool, if this will leverage the inherent capabilities of the tool to form the final business processes and requirements. 3. Configure and deploy the statewide LMS solution, per the agreed upon requirements and design documentation. 4. Provide training and knowledge transfer to foster user adoption of the statewide LMS solution and ensure that the human resource departments statewide are fully able to utilize the new capabilities.