Transcription of Resetting Passwords and Retrieving Usernames Quick ...
1 1 FOR CLIENT USE ONLY Resetting Passwords and Retrieving Usernames Quick Reference Guide This guide walks you through the steps to take when you forget your User ID or password . Reset Your password Go to Under Online Payments for Homeowners section on the left-hand navigation bar, click Make Payment Click Forgot you password ? 2 Answer the Forgot password security questions Enter the characters shown on the page Click Continue Enter your username Click Continue A pop-up then appears notifying you that an email will be sent Note: The email may take up to 5 minutes to arrive.
2 Check your junk mail folder if you do not receive it. Click Close and locate the email Click on the link in the email Subject: password reset for Please go to to continue Resetting your password . If you did not request your password to be reset, please contact the Customer Support Center at 3 You are then notified your password was updated Click Return to Login Page 4 Retrieve Your username Click Forgot your username ? Enter your Email Address Click Continue A pop-up then appears notifying you that an email will be sent with your username Note: The email may take up to 5 minutes to arrive.
3 Check your junk mail folder if you do not receive it. Click Close and locate the email 5 The e-mail will list your username Subject: Homeowners Association Services - Forgot Login ID(s) Request Body: Below is the Login ID that is linked to along with the respective association name 1. Username2 - XYZ - Test Association8913584 (Rev. 10/21)
