Resident Information Booklet - Bentley Wood …

1 Form: 2016 Resident Information Booklet2of31 TABLE OF CONTENTST opicPage(s)Introduction4 Vision4 Mission4 Philosophy5 Accommodation5 Charter ofCare Recipients Rights and Responsibilities Residential Care5 Australian Privacy Principles Policy6-8 Staff Privacy9 Sexuality and Intimacy10 care and Services11 care Planning11 Medical Care12 Immunisation12 Physiotherapy12 Podiatry12 Speech Pathologist12 Dietitian12 Leisure and Interests13 Bus13 Complimentary Therapies13 Hairdresser13 Clothing and Laundry13 Meals and Meal Times14 Television and Radio14 Telephone14 Leave14 Quality of care Accreditation15 Opportunity to Improve and Complaints16 Resident / Family Meetings17 Security of Tenure17 Resident Information Booklet3of31 TopicPage(s)Cultural and Religious Requirements17 Smoking18 Sun Protection18 Alcohol18 Valuables / SpendingMoney19 Fees and Charges19 Accounts19 Pharmacy Accounts19 Visiting and Outings20 Food Safety Regulations21 Volunteers21 Change of Address21 Advanced care Planning andPowers of Attorney22 Public Transport23 Safety and Emergencies23 Elder Abuse & Compulsory Reporting25 Workplace equal opportunity26 Workplace bullying by residents and visitors27 Infection controland Prevention27 Clothing Selection Guide28 What to Bring29 Notes31 Map / Evacuation plan32 Attachments Improvement Form Food safety tips fact sheetResident Information Booklet4of31 IntroductionName:Myrtleford Lodge Aged CareAddress:73 Prince St Myrtleford 3737 Phone: 03 5752 2222 Fax: 03 5752 2033 Contact Person.

2 Marita SeamerDirector of Nursing/Amanda GrahamDDONO ffice , Monday-FridayThis Booklet has been written to answer questions you may have about moving to ourfacility. Please contact Reception during office hours if you have any recognise that making the decision to livein an aged care facility is not an easyone. Management and staff are committed to providing emotional support to newresidents and their families on admission and on a day to day basis. A mix ofexperienced staff are rostered 24 hours per day to provide contemporary care andservice to provide excellence in Aged care , in a homely and safe meet the expectations of theMyrtlefordCommunity and maintain a successfulbusiness, whilst meeting the regulatory requirements of the Aged care Act conduct and maintain a viable residential Aged care facility, with returnscommensurate with similar sized deliver quality care and service to our residents by determining their needs, wantsand expectations, and by the implementation, monitoring and evaluation of aneffective Quality Improvement Information Booklet5of31 Philosophy To provide the highest standard of care to our Residents with kindness,compassion, fairness, encouragement and flexibility.

3 To ensure therespect, dignity, privacy and comfort of all residents. To remember that each Resident is part of a family outside the facility and that thisfamily must be informed and consulted at all times as agreed by the Resident . To treat all stakeholders residents, families, staff, visitors and contractors as onewould like to be treated themself. Respect will be given to Resident 's choice, regarding all aspects of their care toensure quality of life and in compliance with the Aged care Lodgehas 81beds which are approved and certified by theCommonwealth Department of Health and Aged care to provide residential more details about available accommodation and fees and charges please refer toourFinancial Information can be accommodated in adjoining OF care RECIPIENTS RIGHTS AND RESPONSIBILITIES RESIDENTIAL CAREAged care Act 1997, Schedule 1 User Rights Principles 20141.

4 care recipients rights-residential careEachcare recipient has the following rights:a)to full and effective use of his or her personal, civil, legal and consumer rights;b)to quality care appropriate to his or her needs;c)to full Information about his or her own state of health and about availabletreatments;d)to be treated with dignity and respect, and to live without exploitation, abuse orneglect;e)to live without discrimination or victimisation, and without being obliged tofeel grateful to those providing his or her care and accommodation;f)to personal privacy;g)to live in a safe, secure and homelike environment, and to move freely bothwithin and outside the residential care service without undue restriction;h)to be treated and accepted as an individual, and to have his or her individualpreferences taken into account and treated with respect;i)to continue his or her cultural and religious practices, and to keep the languageof his or her choice, without discrimination; Resident Information Booklet6of31j)to select and maintain social and personal relationships with anyone elsewithout fear, criticism or restriction;k)to freedom of speech;l)to maintain his or her personal independence;m)to accept personal responsibility for his or her own actions and choices, eventhough these may involve an element of risk, because the care recipient has theright to accept the risk and not to have the risk used as a ground for preventingor restricting his or her actions and choices.

5 N)to maintain control over, and to continue making decisions about, the personalaspects of his or her daily life, financial affairs and possessions;o)to be involved in the activities, associations and friendships of his or herchoice, both within and outside the residential care service;p)to have access to services and activities available generally in the community;q)to be consulted on, and to choose to have input into, decisions about the livingarrangements of the residential care service;r)to have access to Information about his or her rights, care , accommodation andany other Information that relates to the care recipient personally;s)to complain and to take action to resolve disputes;t)to have access to advocates and other avenues of redress;u)to be free from reprisal, or a well-founded fear of reprisal, in any form fortaking action to enforce his or her care recipients responsibilities-residential careEach care recipient has the following responsibilities:a)to respect the rights and needs of other people within the residential careservice, and to respect the needs of the residential care servicecommunity as awhole;b)to respect the rights of staff to work in an environment free from harassment;c)to care for his or her own health and well-being, as far as he or she is capable.

6 D)to inform his or her medical practitioner, as far as he or she is able, about his orher relevant medical history and current state of Privacy Principles PolicyRegulatory ObligationsAs an aged care service this organisation is bound to collect a range of personalinformation according to the Aged care Act 1997. The organisation is also bound bythe Australian Privacy Principles within the Privacy Amendment (Enhancing PrivacyProtection) Act 2012 which amends the Privacy Act 1988 and the Victorian HealthRecords Act 2001. Both these acts set out the requirements for ensuring systems andprocesses are in place to appropriately manage personal Information Booklet7of31 What personal Information do we collect?Personal details such as; name, gender, date of birth, next of kin details, pension status and number photograph for identification on records including the medication chart medicare number, health fund details if relevant, ambulance membershipnumber, pharmaceutical entitlement, state trustee number if relevant financial and banking details relevantfor payments as required by the AgedCare ActHealth Information including; previous and current physical and mental health conditions and or disabilities advance care wishes health assessments about physical, mental and lifestyle needs and preferences,an individualised plan of care , ongoing health charting, health professionalreports and notes and test results that form the health Information such as.

7 Ethnicity or cultural background Religious beliefs and practices Sexual note you have a right not to provide sensitive Information if you do not we collect and hold Information ? Information is collected using a combination of paper based forms and computerprograms and is stored either as a paper record files or electronic records in ourcomputer system. A unique number referred to as a Unit Record (UR) number isassigned to your health records and is not used for any other are in place to ensure your personal and health Information is safeguardedagainst loss, unauthorised access, modification or disclosure. For example; recordstorage areas are secured at all times with limited access and computer records arepassword secured with levels of access according to staff role and building has security cameras located internal and external , the car park and thecommon areas such as; corridors and lounge areas for safety and security.

8 Thesecameras record images. Staff monitor the images as required to identify potential oractual incidents related to Resident safety and or security. The cameras and imagesare not used for any other for which we collect, hold, use and disclose personal/healthinformation?Your personal and health Information is used by nursing and care staff and visitinghealth professionals involved in your care such as; medical practitioner/s, Resident Information Booklet8of31physiotherapist, pharmacist, podiatrist to enable them to provide you with care andservices appropriate to your needs andpreferences. In an emergency Information isprovided to health professionals for example ambulance officers and locum Information is also provided on a need to know basis to service departmentssuch as; catering, cleaning, laundry andmaintenance and specialist suppliers likecontinence aid required by the Aged care Act the police and the Department of Social Servicesare informed where a Resident is unexplainably missing or if physical elder abuse hasoccurred.

9 Andas required by the Department of Health there is a requirement toreport certain illnesses such as; gastroenteritis or influenza an aged care service we are required by law to communicate some personalinformation to the Department of Social Services (DSS) to enable the organisation toreceive the correct level of funding for the care required and the appropriate runningof the service. This Information includes personal details about your identity , date of birth and health Information such as; medical conditions, the level ofassistance required for activities of daily living and specialised care organisation is also bound by law to provide access to your personal and healthinformation to the Aged care Quality Assessors. The DSS and quality assessors arealso bound by the Australian Privacy is also used to monitor and assess the effectiveness and appropriatenessof care through a range of continuous improvement activities includingdocumentation audits, surveys, reviews and data analysis activities.

10 Such activitiesare undertaken by managers and staff and in some cases contracted consultants whoare all bound by the privacy legislation to maintain confidentiality of donot use your personal details to direct market. And it is unlikely that yourinformation will be disclosed to an overseas recipient unless required by law or ifrequested or consented by yourself for a particularly can you access and or correct your Information ?The Director of Nursinghas been delegated as the Privacy Officer for theorganisation to assist you with your right to access or correct your personalinformation held by the organisation. If you have any questions or would like toaccess or correct Information that you believe is incorrect please write or speak to thePrivacy Officer.