Resolution 890 - VIP-Service

1 card SALES RULESC redit/Charge card Sales RulesResolution 8902. SALES MADE AGAINST CARDSRESOLUTION (43)890(except USA)The Agent is authorised to accept sales against CardsPAC2(43)890only:PAC3(43) (a)when the card and the card Holder are simul-Expiry: Indefinitetaneously present at the time of the transactionsType: B(hereinafter referred to as face-to-face transactions ), orRECOGNISING that Members/Airlines wish to grant (b)for signature-on-file transactions, and any otherority to Agents to transact card sales against the mer-form of card sales in which a card and card Holder arechant agreements of Members and Airlines andnot simultaneously present, (hereinafter referred to as Non Face to Face Transactions ), which shall be madeRECOGNISING that Members/Airlines and Agents seekunder the sole responsibility and liability of the establish a defined series of procedures in order toeliminate or substantially reduce their exposure to fraud, signature-on-file transactions, where the Cardholder empowers the Agent to issue Traffic DocumentsIT IS RESOLVED that the following conditions shall apply,against a card , whereby the charge form bears theand the following procedures shall be adhered to, in theremark signature on file in the place of the signature, asale of passenger air transportation for which payment isclear written arrangement between card Holder, Cardmade by a card that is accepted by the Agent on behalfcompany and the Agent must exist.

2 Disputes between theof a Member/Airline in the country Holder and the Agent do not release the CardHolder from its liability towards the card on file-type agreements enable Agentsto sign the charge form on behalf of the card purpose of this Resolution is to provide the authoritySuch agreements must contain the following information:for Agents to make use of merchant agreements of IATAM ember airlines ( Members ), and of non-IATA (i)definition of agreement's duration,who participate in the BSP ( Airlines ), hereinafter (ii)provision for termination (by both parties),tively referred to, as applicable, as Member(s)/Airline(s) when accepting payment for passenger air (iii)requirement for changes to be made in writing, (iv)an imprint of the card on the signed sales draft1. card ACCEPTANCE(the imprinted draft should be signed by the same personwho signs the agreement), Agent may accept Cards as payment for ticketsales on behalf of the Member/Airline whose ticket (v)the expiration date of the card ,being issued, subject to the Rules and Proceduresoutlined in this Resolution and in Chapters 10 and/or (vi)names and sample signatures of all partiesof the Billing and Settlement Plan Manual for Agentsauthorised to make purchases under the agreement,(hereinafter collectively referred to as Rules and Pro-cedures ).

3 (vii)Authorisations must be obtained for all salesregardless of the floor limit. In addition, and if Agent shall ensure that the type of card beingthrough their GDS, it is strongly recommended thatprocessed during the sale is accepted for payment by theAgents (in order to reduce their own risk) also validate theMember/Airline whose Traffic Document is being Verification Value (the 3-digit code printed onIf necessary, the Agent may wish to seek clarification bysignature panel) for all non-face-to-face the Member/Airline concerned authority for payment of sales made by the event of an Agent accepting a card which isover the Internet are not covered by this Resolution , andnot accepted by the Member/Airline whose Traffic Docu-Agents should contact Members/Airlines to obtain theirment is being issued, the Member/Airline shall charge thespecific from the card Company to the Agent bymeans of an Agency Debit Memo, or, in Agent shall ensure their full compliance withcountries, a subsequent adjustment will be made by thethe Payment card Industry (PCI)

4 Data Security Stan-Member whose Traffic Document was , as provided by the card companies and madeavailable to agents through IATA, and that all card issued in the name of the Agent, or in thecard data obtained during the process of completing aname of a person permitted to act on behalf of the Agent, card sales transaction is handled, stored, and transmittedor in the name of the Agent's officer, partner or employee,with due regard to the security of the be used in connection with the sale of air transpor-tation on behalf of a Member/Airline to any customer against a Member's/Airline's merchantthe are not authorised in respect of an Agent'sown fees or Agency Conference Resolutions Member/Airline, in its sole discretion, has theof any conflict or inconsistency between the language ofright to deny any given Agent the authority to use itsthe BSP Manual for Agents and the language of thismerchant agreement, provided it gives the Agent con-Paragraph, then the language of this Paragraph shallcerned reasonable advanced written notice of such permitted (a)For Face-to-Face transactions the Agent shallcapture the card details ( card number, cardholder name, transactionsexpiry date and, where applicable, effective date) by useof a card imprinter, or electronic card reader ( card swipe).

5 The Agent shall not be held liable for payment to theCard details may, in addition, be entered into the GDSairlines for a face-to-face transaction, provided that thePNR by the Agent for the purpose of card authorisation,procedures set out in Paragraph , and any other Rulesand for billing by the Procedures set out in the BSP Manual for Agents,have been adhered to by the (b)The Agent shall obtain authorisation for eachtransaction from the card Company, and transactionsrecord it in the assigned space on the Agent may, at its sole discretion, and subject to (c)The Agent shall verify the expiry date, andprovisions of this Paragraph , and of Paragraphswhere appropriate the effective date, of the (b), and above, choose to accept nonface to face card transactions including, but not (d)In face-to-face transactions the signature of theto, signature-on-file and other card -not-present trans- card Holder on the validated CCCF shall be witnessed Agent, and matched against the signature on thereverse of the (a)Although card details may have previouslybeen verified by the Agent, ticket sales of transactions shall be undertaken underthe sole responsibility and liability of the Agent.

6 The Agent shall adhere to the local reporting procedures,as contained in the BSP Manual for Agents, or, (b)In the event of a disputed transaction and itsnon-BSP transactions, as detailed by the Member/Airlinesubsequent rejection by the card Company, the relevantwhose ticket has been shall chargeback the loss to the Agentwhich issued the Traffic Document by means of Debit Memo, or, in non-BSP countries, a sub-sequent adjustment shall be made by the Member order to demonstrate its adherence to theticket has been issued (as already provided in Paragraphprocedures contained in this Resolution in reference to above).rejected transaction, the Agent shall retain all supportingdocumentation relating to the card transaction for (c)The Agent recognises that receipt of an ap-minimum period of thirteen (13) code from the card Company does not guaranteethe transaction, and that any such approval code or the principal to the merchant agreement, theauthorisa-tion does not (and shall not be deemed to)Member/Airline is the rightful owner of all such supportingguarantee that the charge will go undisputed.

7 In the a rejected transaction, a chargeback shall be made bythe the event of material changes to the status ofan Agent including, without limitation, the ceasing (d)The Member/Airline must make all reasonableoperation, there is a continuing obligation on the part ofefforts to ensure that only valid chargebacks are trans-the Agent to ensure that supporting documentation isacted, and must provide all reasonable documentation inretained, and can subsequently be made available tosupport of them. Any error by a Member/Airline or BSPM embers/Airlines as may not be charged back under the terms ofthis sub-Paragraph (d). the ticketing Member/Airline receives a notice ofa dispute relating to a transaction submitted to the Credit card Charge FormCompany, the Member/Airline will notify the Agent within7 days and request appropriate supporting documentationWhen issuing a Traffic Document against a card , theand information, and the Agent shall promptly comply withAgent shall raise an approved Credit card Charge Formany such request within 7 days.

8 ( CCCF ), or other signed authority, in the manner speci-fied in the BSP Manual for Agents, or, in non-BSPcountries, as specified by the individual RESPONSIBILITY FOR SETTLEMENTOF card Agent is not responsible for the remittance fromCard sales shall be subject to the Rules and Proceduresthe card Company to Members/Airlines of amountsset forth in the BSP Manual for Agents as well as thosepayable under sales made by Cards approved for suchwithin this Paragraph , provided, however, that in case558sales by the Member/Airline whose Traffic Document isissued, provided the Agent adheres to all applicableRules and Procedures for handling card sales, including,but not limited to, the correct and punctual reportingactions specified within the relevant BSP Manual forAgents; Paragraph above, an Agent stillhas a duty to provide reasonable assistance to a Mem-ber/Airline that may have difficulty in receiving the settle-ment due to a sale is made by an Agent operating in aBSP, the Agent shall submit to the Clearing Bank, orDPC, the Credit card Charge Form described in Para-graph of this Resolution , in accordance with the localRules and Procedures set forth in the BSP Manual forAgents (Chapter 10 or 14), so as to ensure receipt by theClearing Bank within the deadline established for thatpurpose.

9 If such documents are received by the ClearingBank after such deadline, the Clearing Bank shall soadvise ISS Management which shall treat this incident asan instance of late-reported transaction. If, as a result ofsuch late reporting of the transaction or of any otherfailure on the Agent's part to adhere to all applicableRules and Procedures, the relevant Member/Airline isunable to collect the transaction amount due, the Mem-ber/Airline shall charge the loss to the Agent that issuedthe Traffic Document by means of an Agency non-BSP transactions, the Agent shall follow theinstructions of the Member. Such instructions will be inaccordance with the reporting and remitting rules con-tained in Resolution effecting refunds against sales made by creditcard the Agent shall in addition to the obligations de-scribed under its Passenger Sales Agency Agreementobserve the following rules and such other rules as aredetailed in the BSP Manual for amounts of totally unused and partly usedtickets shall only be refunded to the credit card numberwhich was originally used for 890