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Retail Electric Provider Complaint Scorecard

August 2018 Complaint Score(5 circles indicate lowest Complaint rate) Retail Electric Provider (REP)Date Licensed Alliance Power (APC Electric )October 10, 2003 American Light & PowerOctober 16, 2007 Source Power and Gas (Beyond Power)October 25, 2011 V247 PowerAugust 1, 2012 Nueces Electric Coop (NEC Retail )August 1, 2004 Xoom EnergyJuly 25, 2011 Texpo Energy ( / Southwest P&L)June 13, 2006 MP2 Energy TexasOctober 10, 2008 TXU EnergyJanuary 2, 2001 Iluminar Energy (Conservice Energy)February 20, 2009 Veteran EnergyFebruary 23, 2011 Summer EnergySeptember 29, 2011 AmeripowerDecember 2, 2003 VEH LLC (Discount Power, Power Express)June 12, 2008 Reliant EnergyJanuary 5, 2001 CPL Retail EnergyMay 13, 2001 MidAmerica EnergyFebruary 28, 2008 Ambit EnergyOctober 28, 2005 WTU RetailMay 30, 2001 Champion EnergySeptember 16, 2004 Tara Energy (Smart Prepaid Electric )March 12, 2002 Young Energy (Payless Power)April 25, 2005 Infinite EnergyJanuary 19, 2010 Direct Energy (New Leaf Energy)December 4, 2001 Green Mountain EnergyJanuary 29, 2001 Just EnergyAugust 14, 2002 Bounce EnergyJune 18, 2008 Clearview ElectricOcto

October 2018 Complaint Score (5 circles indicate lowest complaint rate) Retail Electric Provider (REP) Date Licensed Alliance Power (APC Electric) October 10, 2003 American Light & Power October 16, 2007 Source Power and Gas (Beyond Power) October 25, …

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Transcription of Retail Electric Provider Complaint Scorecard

1 August 2018 Complaint Score(5 circles indicate lowest Complaint rate) Retail Electric Provider (REP)Date Licensed Alliance Power (APC Electric )October 10, 2003 American Light & PowerOctober 16, 2007 Source Power and Gas (Beyond Power)October 25, 2011 V247 PowerAugust 1, 2012 Nueces Electric Coop (NEC Retail )August 1, 2004 Xoom EnergyJuly 25, 2011 Texpo Energy ( / Southwest P&L)June 13, 2006 MP2 Energy TexasOctober 10, 2008 TXU EnergyJanuary 2, 2001 Iluminar Energy (Conservice Energy)February 20, 2009 Veteran EnergyFebruary 23, 2011 Summer EnergySeptember 29, 2011 AmeripowerDecember 2, 2003 VEH LLC (Discount Power, Power Express)June 12, 2008 Reliant EnergyJanuary 5, 2001 CPL Retail EnergyMay 13, 2001 MidAmerica EnergyFebruary 28, 2008 Ambit EnergyOctober 28, 2005 WTU RetailMay 30, 2001 Champion EnergySeptember 16, 2004 Tara Energy (Smart Prepaid Electric )March 12, 2002 Young Energy (Payless Power)April 25, 2005 Infinite EnergyJanuary 19, 2010 Direct Energy (New Leaf Energy)December 4, 2001 Green Mountain EnergyJanuary 29, 2001 Just EnergyAugust 14, 2002 Bounce EnergyJune 18, 2008 Clearview ElectricOctober 27, 2006 AP Gas & Electric (Zip Energy)April 25, 2005 Pioneer EnergyDecember 18, 2013 Constellation Newenergy (StarTex Power)February 26, 2001 Fulcrum Energy (Amigo)January 30, 2004 Infuse EnergyAugust 6, 2014 US Retailers (Pennywise / Cirro)

2 October 27, 2008 First Choice PowerJanuary 16, 2001 Gexa EnergyAugust 2, 2001 Stream EnergyJanuary 21, 2005 Brilliant EnergyJuly 13, 2007 4 Change Energy CompanyDecember 5, 2001 Entrust EnergyDecember 1, 2010 Accent Energy (Dynowatt / IGS Energy)January 15, 2004 Trieagle Energy (Power House Energy, Viridian)January 27, 2003 Volt Electricity Provider LPNovember 3, 2014 Our EnergyOctober 8, 2008 Spark EnergyApril 22, 2002 FrontierOctober 8, 2008 LPT January 17, 2006 Axon Power & Gas LLCD ecember 5, 2014 Engie Retail , LLC (Think Energy)August 26, 2011 Acacia Energy (Brooklet Energy)March 28, 2007 PenStar Power (formerly Freedom)May 6, 2004 Life EnergyMay 9, 2017 Lowest Complaint Rate Lower than Average Rate of complaints Average Complaint Rate Higher than Average Rate of complaints Highest Complaint RateRetail Electric Provider Complaint ScorecardComplaint Rates for February 1, 2018 through July 31, 2018 Disclaimer:REPsarescoredintofivegrouping sofapproximatelyequalsizebasedona6-month rollingaverageofcomplaintratesper1, ,irrespectiveofwhetherornotthecompanywas determinedtobeatfaultoradequatelyresolve dthecustomer' ,thePUC' 'scustomerservicesuchasyourlocalBetterBu siness Bureau.