Rewards World Elite - BMO

1 Cut out the card below and keep it handy in case you need to reach us. BMO MASTERCARD CONTACT INFORMATION. Questions MasterCard Assistance Centre 1-866-991-4769 1-800-247-4623 (within ). 314-275-6690 (outside ). Lost or Stolen Cards/ For reward redemption and travel Emergency Card Services bookings 1-800-361-3361 1-866-991-2835/416-207-5266. benefits guide 514-877-0330 (collect) BMO Rewards TM. TTY (for the deaf and Write to us hard of hearing) BMO MasterCard World Elite * MasterCard *. 1-866-859-2089 Box 187, Station F TM . Check your account online Toronto, ON M4Y 2L5. Experience true travel freedom. 33469400/10045646 (09/12). Welcome Make the most of Your new BMO Rewards World Elite MasterCard your Rewards is your passport to a World of Rewards and true Your BMO Rewards World Elite MasterCard grants you travel freedom. Your points can take you around exclusive membership in the BMO Rewards Program.

2 The World to enjoy unforgettable experiences, You'll earn 1 BMO Rewards point for every $1 in card exotic locales, spectacular resorts, exceptional purchases3. To redeem your points, browse the online service, and more. collection of Rewards from unique travel experiences to luxurious gifts and merchandise and reward Special bonus yourself in style. R. eceive 15,000 bonus points the first time Register today! you use your card1. Points never expire as long To view travel offers and start redeeming Rewards , you as you have your BMO Rewards World Elite first need to register your collector number (found at MasterCard account2. the back of your card) at edeem them any time at R. or call the dedicated BMO Rewards Centre at 1-866-991-2835 or 416-207-5266. Priority Pass Contact us: To enjoy access to more than 600 VIP airport lounges worldwide, register for your free Visit us at Priority PassTM membership card.

3 Plus receive Questions 1-866-991-4769 four complimentary lounge visits each year Lost or Stolen/Emergency Card Services (over $200 USD value). You can use these 1-800-361-3361 / 514-877-0330 (collect) complimentary visits for accompanying guests . at no additional charge. TTY (for the deaf and hard of hearing) 1-866-859-2089 Simply visit and enter the invitation code provided on the back of this guide. Your card at a glance Additional OPTIONS8. Earn 1 point for every $1 you spend3 on your You can add any of following features to your BMO Rewards World Elite MasterCard BMO MasterCard: Travel E njoy exclusive access to dream travel Travel and Medical Protection9. flights, hotels, cruises, vacation packages . If you are going on an extended trip, consider enhancing free of restrictions. Travel credits cover ALL. the 21 day coverage included with your card with flight charges, including taxes.

4 Optional coverage that protects you and your family for Shop edeem Rewards for a selection of R. trips up to 31 days. merchandise and gift cards from premium brands. Also, if you're over 65, we have Total Travel and Medical Protection plans available for you. Experience I ndulge in unique experiences, excursions and exclusive events from luxury To discuss these protection options, call 1-866-991-4769. spa weekends to Napa Valley wine-and- BMO Roadside Assistance dine tours. Take worry-free road-trips anywhere in Canada or Contribute I nvest in the future by redeeming points mainland With this roadside service provided by into a BMO investment account or making Dominion Automobile Association (DAA), you're one a charitable donation. phone call away from towing, jump-starts, lockout Added value assistance or whatever emergency service you Travel Travel worry-free with unlimited-trips-per- may need.

5 Protection year coverage for journeys up to 21 days (up to $2 million in eligible medical BMO MasterCard Balance Insurance10. expenses)4. For more details, please see Helps protect you and your family in case of your BMO Rewards World Elite Total Travel unexpected events by insuring the balance on your and Medical Protection Insurance certificate. BMO MasterCard. The premium for BMO MasterCard Concierge Need theatre ticket information? Restaurant Balance Insurance is 94 cents for each $100 of your services r eservations? Enjoy free 24-hour access to statement balance, plus applicable taxes. our experienced concierge staff. For more information, call 1-800-741-6758. For full details about Optional Features, visit Priority Choose from more than 600 VIP airport My BMO Credit Card at or call Pass lounges worldwide and wait for your flight us at 1 866 991 4769. in comfort5.

6 Car rental Double BMO Reward6 points and up to savings 25% off rentals7 at National Car Rental and Alamo Rent-a-Car locations worldwide. For more information on Rewards , booking travel and redeeming points, visit Included Benefits Security and protection Worldwide support Your BMO MasterCard comes loaded with these valuable features: If you have an emergency virtually anywhere in the World , you can contact the MasterCard Assistance Convenient bill payment Centre 24 hours a day: Payment option Time frame 1-800-247-4623 (within Canada and the ). 314-275-6690 (outside North America, call collect). Use the following 3 options to transfer funds from your BMO bank account: Attached to the back of your brochure is a wallet-sized BMO ATM Payment card that includes all contact information. BMO Online & Telephone Banking: posted Chip technology Call 1-800-363-9992 immediately Every BMO Bank of Montreal credit and debit card or visit to register is embedded with a microchip that requires a PIN.

7 Mail Allow two to for transaction verification, which offers added Pre-authorized debit: automatic five business protection against unauthorized use of your card. monthly payments from your BMO days for Visit for more details. account or an account at any financial payment MasterCard SecureCode *. institution in Canada. Call receipt 1 866 991-4769 for more information. MasterCard SecureCodeTM* offers you a more secure I n person: at any BMO Bank of Montreal Internet shopping experience when you use your branch or financial institution in Canada BMO MasterCard card online. Register for your displaying the MasterCard logo. personal MasterCard SecureCode today at securecode. SecureKey Concierge Service The Government of Canada, BMO and SecureKey Technologies have teamed up to provide an easier way to access online government services. To access this convenient new authentication process, simply look for the SecureKey Concierge sign-in option on participating government services websites.

8 For more information call 1-866-991-4769. Extended Warranty11. Save the cost of buying optional extended warranty insurance on your next purchase by paying with your Added value BMO credit card. This coverage doubles the original MasterCard PayPass *. manufacturer's warranty period up to a maximum of Your BMO MasterCard lets you make purchases at one additional year. PayPass terminals without having to swipe your card. Purchase Protection11 Simply Tap your card with PayPass on the terminal Get added protection items bought with your card and away you Go . For more information, visit are automatically insured against theft or damage for 90 days from date of purchase. For additional convenience, order a Mobile PayPass For full details on Extended Warranty and Purchase Tag, which sticks to the back of your mobile device. Protection, please refer to the insurance certificate Register to receive email transaction notifications on all you received with your card.

9 Of your Tap & Go * purchases. For more details, visit Identity Theft Recovery BMO Pay-as-you-go RoadAssist Should you become a victim of identity theft, call IDefence toll-free at 1-866-323-7187, available BMO pay-as-you-go RoadAssist is a Dominion around the clock. Specialists will help you find the Automobile Association (DAA) roadside service fastest and most efficient way to correct your financial available 24/7 on almost all roads in Canada and information and restore your personal reputation. the All charges are conveniently billed to your BMO MasterCard. To learn more about this service, Zero Dollar Liability visit or call 1-866-731-4998. In most cases, you will not be liable for unauthorized purchases made in person, over the phone or online12. Please refer to your BMO MasterCard cardholder agreement for more information. COMPLAINT RESOLUTION Call: 1-800-371-2541.

10 Fax: 1-800-766-8029. We hope you'll never have a complaint about your Email: BMO Rewards World Elite MasterCard or its features, but if you do, we encourage you to contact us so that Step 4. we can work together to find a solution. If your complaint has been reviewed by BMO's Here are the four steps you can follow: Ombudsman and you are not satisfied with the recommendation on your complaint, you have 180. Step 1. days after receiving this recommendation to contact Talk to a MasterCard Contact Centre representative. the Ombudsman for Banking Services and If your complaint is not resolved, please involve Investments (OBSI). the supervisor. Ombudsman for Banking Services and Investments Call: 1-866-991-4769 401 Bay Street, Suite 1505. TTY: 1-866-859-2089 Box 5 Toronto, ON M5H 2Y4. or write to: Call: 1-888-451-4519. Senior Manager, Customer Contact Centre Fax: 1-888-422-2865.