ROYAL CARIBBEAN INTERNATIONAL’S Royal Caribbean ...

1 T CARIBBEAN international has long been a household name in the recreational cruising arena. Famous for its slogan, The Nation of Why Not, ROYAL CARIBBEAN has been in the vanguard of cruising innovation for some time. With the debut of its new flagship, Oasis of the seas , the company has taken oceangoing innovation to new levels both literally and figuratively. Towering above the water line at 213 feet high, spanning 1,187 feet in length and weighing 225,282 gross registered tons, Oasis is as long as the Empire State building is high! Accommodating 5,400 passengers in 2,700 staterooms,Oasis offers seven neighborhoods including the first-ever park at sea, an 82-foot zip line, beach pool, carousel, high-dive performances, and the only Tony award-winning Broadway musical at sea, Hairspray.

2 All of the ship s amenities and attractions are seamlessly delivered to passengers via an equally innovative unified communications network powering every aspect of daily operations from embarkation to spa reservations, channel surfing in staterooms to ordering entrees, the entire ship runs on a system that is a technological phenomenon developed expressly for Oasis in partnership with Cisco and CARIBBEAN international S OASIS OF THE SEASCase StudySOLUTION AT A GLANCEC ompanyRoyal CARIBBEAN InternationalIndustryGlobal Recreational Cruising ChallengeIntegrate and deploy a comprehensive unified communications network and all associated IT infrastructure for the world s largest cruise ship. SolutionBuild a custom lab to stage, configure, test and ship the communications network system, simultaneously matched by driving thousands of IT infrastructure components through Insight s existing integration facility.

3 Leverage Insight best practices in project management, client communications, network infrastructure, integration services, supplier coordination, comprehensive documentation, system testing, and warehouse/distribution services. Utilize proven project management methodology and core integration competencies to deploy: the onboard network, unified communications system, data center, and thousands of client nodes. This infrastructure in turn, serves the ship s 5,400 passengers, 2,700 state rooms, nine specialty restaurants, seven neighborhood activity zones, and numerous specialty shops across 16 decks. t NAVIGATES A NEW NETWORK DEPLOYMENT APPROACHLike everything else about Oasis, its network and communications core represents innovation without precedent.

4 Nothing like it has ever powered any cruise ship, certainly nothing on the scale of Oasis. As plans got under way, it was clear that ROYAL CARIBBEAN needed to take a new approach to the building and integration of this massive, unified communications network infrastructure. DEDICATED INTEGRATION LABW hile ROYAL CARIBBEAN maintains an integration facility in Pembroke Park, Florida, near its home port of Port Everglades, it became clear that additional facilities were required for the build-out of the Oasis infrastructure because of its extensive power, space and cooling requirements. However, the cost of building a new facility in both time and monetary terms proved to be prohibitive. Rather than incurring the multimillion-dollar expense of a new integration facility, ROYAL CARIBBEAN chose to partner with Insight.

5 The technology solution provider s Integration Lab in Hanover Park, Illinois met ROYAL s facility needs and provided the integration expertise required for the entire infrastructure build-out. Within the facility complex, Insight built a 3,000-square-foot lab to create dedicated, secure space for configuring ROYAL s network. The space included office space for ROYAL personnel, complete with data ports that linked them directly to the company s network. Correct knowledge transfer was vital those involved at Insight included sales, procurement, credit, distribution, integration, field, and project management groups. Also, we needed to partner with Cisco architects and engineers, numerous OEM partners, and of course, our client counterparts. The Insight project management team served as ROYAL CARIBBEAN s single point of contact in managing Insight s numerous internal/external blending consulting, proof-of-concept and actual build outs in a comprehensive format.

6 Tim Campbell, VP Client Solutions, Insight t the facility was ready, Insight and ROYAL CARIBBEAN project management teams developed a timeline for planning, implementing, testing and ultimately deploying the network and additional equipment. Timeline accuracy and cooperation were vital to the success of the project; the Insight and ROYAL CARIBBEAN teams collaborated closely to ensure milestones were met and project elements were successfully completed. BUILDING THE IT INFRASTRUCTURE In terms of both network infrastructure and unified communications, the project s scale was unparalleled: 2,000-plus televisions, 300 interactive digital signs, 900 wireless access points, 1,000 wireless IP phones, and 365 POS devices, all running on the network and each anchored by an IP address.

7 To support such requirements, the network backbone clearly had to be exceptionally robust, agile and on the network design and architecture provided by ROYAL CARIBBEAN , Insight staged and configured the network infrastructure to provide the required level of onboard functionality. This included cabling together approximately 50 Cisco chassis switches with 2,500 8-port cabin switches for a fully converged data network running on 60-plus enclosed HP blade servers. In addition, the solution included combinations of Lenovo desktops, Panasonic laptops, Cisco IP phones, handheld POS devices and numerous wireless access points. In total, about 10,000 pieces of equipment were deployed to establish Oasis unified communications and network system. Insight s strong and established relationships with partners like Cisco truly facilitated the orchestration and delivery of all moving parts, which in this case, numbered in the high thousands.

8 During the system configuration process, the Insight team shadowed ROYAL CARIBBEAN personnel, which enabled them to author and compile documentation for every network process and create a defined roadmap for future deployment. ROYAL CARIBBEAN also engages with various third-party contractors that have an onboard presence with proprietary software systems. Insight coordinated with ROYAL CARIBBEAN to provide access and security clearance for these multiple vendors, allowing them to work side by side within the facility. Collaborating closely with its ROYAL CARIBBEAN counterparts, the Insight team assisted in the coordination of these diverse third-party contractors as the system was prepared for testing and a satellite feed and DS-3 connection to ROYAL CARIBBEAN , Insight assisted in the conduction of a rigorous User Acceptance Testing analysis to ensure seamless execution, followed by shipment of all equipment to the shipyard in Turku, Finland.

9 The shipping process included staging, palletizing and coordinating numerous skids that ultimately were loaded on to six, 40-foot container trucks. The trucks went from Illinois to New Jersey where the material was loaded onto container ships to transport it across the Atlantic to reach its destination in southwestern Finland. t A WORLD OF TECHNOLOGY RESOURCES Global provider of information technology (IT) hardware, software and service solutions to business and public sector organizations $ billion in revenue in 2011 5,300 teammates worldwide Operations in 23 countries, serving clients in 191 countries worldwide 2,300+ product and industry certifications Global software reseller with extensive License Management Services Software lifecycle support for 80 percent of global Fortune 500 Number 460 on the 2012 Fortune 500 Insight and the Insight logo are registered trademarks of Insight Direct USA, Inc.

10 All other trademarks, registered trademarks, photos, logos and illustrations are the property of their respective owners. 2012, Insight Direct USA, Inc. All rights reserved. Updated 12-13682 SOLUTIONS AND OUTCOMESAs Oasis made her maiden voyage from the shipyard in December 2009, she sailed under the auspices of a unified communications systems and network infrastructure that, in technological terms, are as commanding as her , the Oasis Class includes sister ship allure of the seas , for which Insight is providing the same level of comprehensive technology services deployed for Oasis. In addition, the Insight team is providing scalable technology solutions for Celebrity Cruises newest ship group, the Solstice Class. Part of the ROYAL CARIBBEAN family, Celebrity focuses on different segments of the cruise market and is launching a new vessel Eclipse that will join sister ships Equinox and Solstice already waterborne.