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Royal Oaks Community Owners Association - …

Royal Oaks Residential Community Owners AssociationVisitor Management Users GuidePlease note When a Guest is added to this system, Security will not call you prior to allowing of ContentsPage Introduction3 YouTube Tutorials4 Registration5 Login Page6 Account Settings8 Edit User10 Add User12 Home Screen13 Types of Guest15 Adding Guests17 Adding or Editing a Party18 Restricting a Guest20 Guest History21 Request Account Changes22 Mobile Apps23 Royal Oaks DwellingLIVE GuidePlease note When a Guest is added to this system, Security will not call you prior to allowing Board and Security Committee have implemented a new, cutting edge Visitor Management Solution called DwellingLIVE.

Royal Oaks Residential Community Owners Association Visitor Management Users Guide Please note –When a Guest is added to this

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1 Royal Oaks Residential Community Owners AssociationVisitor Management Users GuidePlease note When a Guest is added to this system, Security will not call you prior to allowing of ContentsPage Introduction3 YouTube Tutorials4 Registration5 Login Page6 Account Settings8 Edit User10 Add User12 Home Screen13 Types of Guest15 Adding Guests17 Adding or Editing a Party18 Restricting a Guest20 Guest History21 Request Account Changes22 Mobile Apps23 Royal Oaks DwellingLIVE GuidePlease note When a Guest is added to this system, Security will not call you prior to allowing Board and Security Committee have implemented a new, cutting edge Visitor Management Solution called DwellingLIVE.

2 After familiarizing yourself with this new technology, you ll notice that it s quite easy to use and helps to accelerate and enhance the entry process for both your visitors and the security guide provides residents with instructions to access and set up their accounts and preferences within their DwellingLIVE profile. Additional YouTube Tutorials are listed on the next slide of this presentation that provides insight on Account Overview, Guest List Management, and The Smart Phone App. * Note: Not all fields found on the DwellingLIVE site are required.

3 Some items such as Uploading a Photo within the User Details Screen or typing in a Company Name when adding a guest to your account is optional. Royal Oaks DwellingLIVE GuideYouTube TutorialsDwellingLIVEYouTube Tutorials can be found via the following links. Feel free to view them if you prefer to watch videos instead of reading through the following presentation. You may also choose to utilize them as supplemental references which we believe is the ideal way for Royal Oaks Residents to begin using the new DwellingLIVE system. Royal Oaks DwellingLIVE guide Account Overview Managing Your Guest List Smart Phone App yKtOGbWg123 Registration Navigate to your favorite web browser to access the login page at You may also want to save this link to your Favorites List for convenience when accessing the system in the Oaks DwellingLIVE Guide1212 Registration Login Page To access the system for the first time, click on the I have a one time use Registration Code Royal Oaks DwellingLIVE Guide11 The logon section will then change allowing you to enter your registration code.

4 E mail address and on Next PageRegistration Login Page (continued) Enter the Registration Code provided in the DwellingLIVE Resident Welcome Letter from Royal Oaks RCOA Management Enter and confirm your Email Address Create a Password(minimum of 6 characters) to log into the system Once complete, click on RegisterRoyal Oaks DwellingLIVE Guide1234 Account SettingsRoyal Oaks DwellingLIVE guide Data was loaded onto the system from multiple databases and may need to be edited. When you first log in, please proceed to the My Accountscreen at the top right of the Homescreen to edit your personal account settings.

5 Click on the Editoption on the right of your screen in order to bring up the User Details window. Some accounts have more than one on Next PageAccount Settings (continued) Royal Oaks DwellingLIVE Guide1234 Alternate Address can be used if you receive your mail at a different address or have a tenant in your home. Verbal Confirmation Code can be used to create a passcode allowing security to confirm your identity on the telephone. Property Statusis where you can put your home in Not Occupied mode when you re out of town. If security attempts to issue a pass to one of your visitors, they will be alerted that you are out of town.

6 Add Vehicleinformation Add Petinformation (optional) Always Save Account Informationprior to exiting12345 Account Settings Edit UserRoyal Oaks DwellingLIVE Guide23 Review and Edit User Details including First/Last Name, Relation to owner , Email Address, and Password (if needed) Upload a Photoof yourself so that security can easily put a name to the face (this field is optional) Here you can Add, Edit, or Delete Phone Numbersthat will be used by the security staff to contact you Click on Call Priority to prioritize phone numbers to be contacted by the security staff (please be sure to review this information carefully and Edit it if necessary) Here you can have the system send an Emailor Textwhen a Guest Pass is Issued/Denied, or when a Guest has been successfully Registered.

7 If requesting a Text, don t forget to select a phone number and a cell provider. Don t forget to Save your settings!4561234561 Continued on Next Page3 Account Settings Edit User (continued) Royal Oaks DwellingLIVE guide Be sure to Edit your Call Priority list (if needed) as this will be the order that the security staff will use when contacting you Don t forget to Saveprior to exiting!1221 Account Settings Add User Click on My Accountat the top right of the Home screen to edit your personal account settings If a user is not already listed, you can Add Users such as a Spouse or Child Add or Edit your Verbal Confirmation Code which will allow security to confirm they are speaking to a residentRoyal Oaks DwellingLIVE Guide123123 Continued on Next SlideHome Screen Set a Verbal Confirmation Code to allow security to confirm they are speaking to the resident Set Call Restrictions to limit when security will contact you regarding an arriving guest ( 10pm to 6am)

8 Set Call Priority to establish the order in which security will call each phone number provided by the resident Manage your guests (additional detail on the next pages) Add Guestsor a Party Restrictunwanted visitors Trackguest history Remember to Save Preferences after you ve edited them! Royal Oaks DwellingLIVE Guide1234512345 Continued on Next PagePlease note When a Guest is added to this system, Security will not call you prior to allowing Home Screen (Continued) Click on Directions for Guests in order to enter the directions to your place of residence from both visitor entrances to make it more convenient for guests or vendors to visit or service your property Enter the Directionsfrom all four (this includes Unmanaged Lanes and Managed Lanes at both entrances.)

9 Don t forget to click on Savebefore closing the Oaks DwellingLIVE Guide1111112323 Types of Guests Our system is configured to have Temporaryand Permanent Guests: Temporary Guests expire on a certain data and are removed from the system on that date. Permanent Guests remain on the system indefinitely. Our System has five pass types: 1 Day Guests Receive a bar code and can access the Community until midnight that day. Best used for a friend who is coming over for a visit. 1 Day Vendor Receive a bar code and can access the Community until 7pm that day.

10 Pass is not valid on Sunday. Best used for a contractor or repair person coming for one day. 15 Day Guest Can receive a bar code good for up to 15 days. Allows access until midnight each day. Best used for a family member who comes to visit for several days. 15 Day Vendor Can receive a bar code good for up to 15 days. Allows access until 7pm each day. Pass is not valid on Sunday. Best used for a contractor who will be working on a home for several days. Authorized Guests Do not receive a bar code and must check in with security each day. This is the same authorized guest list currently in do not place contractors on your guest lists for times and days that violate Community rules.


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