Royalties Gold - Royal Bank of Scotland

1 Royalties GoldService GuideYour account is packed with benefits to save you money and enhance your lifestyle. To help you make the most of everything on offer, this Service Guide has been designed with simplicity in gold has been awarded a 5 Star Rating from Defaqto, which means that it is among the best accounts in the market. Defaqto s rating reflects the exceptional benefits and levels of cover on offer. Defaqto is an independent financial product research company (February 2013).Please take a look at the contents page opposite. All your benefits have been divided into 5 sections. Simply choose the area that you are interested in and turn to the appropriate page.

2 There you ll find a description of exactly what the benefits are and how to take advantage of them. For many of your benefits, you can simply call Royalties Membership Services with your membership number at hand. Your membership number is made up of your branch sort code and Royalties gold account number. Certain benefits are only applicable to customers who are UK residents. Please review your Terms and Conditions for more information or refer to your membership services site for more Membership Services 08705 62 55 55 Customers with hearing and speech impairments can contact us by Minicom08706 00 08 56 Lines are open 8am 8pm weekdays (except Bank Holidays) and 9am 5pm Saturdays.

3 Calls may be brochure is also available in Braille, large print or on audio format. Royalties gold insurance Page sentinel Protection Lost and Stolen Card Assistance 4 Mobile Phone insurance 5 Entertainment Page Introduction

4 6 Discounted Dining Service 6 Freetime Activities 7 Home Page Extended Warranty 8 Car Page Car Breakdown Cover

5 9 Travel Page Introduction 10 Travel Service 10 UK Airport Lounge Access 11 UK & Worldwide Multi-trip Travel insurance 12 Travel Money Services 13 Terms and Conditions Page 14-31 Please take time to read the Terms and Conditions at the back of this booklet and insurance Policy booklets which are enclosed within your Welcome Pack for full details of each do I take advantage?

6 You automatically qualify, but if you d like to register your cards, call Royalties Membership Services on 08705 62 55 55, quoting your Royalties gold membership number. Customers with hearing and speech impairments can contact us by Minicom 08706 00 08 56. If any of your cards are lost or stolen in the UK, call 0800 62 55 00. If abroad, call +44 2392 67 01 01, reversing the charges, to report your cards missing and to arrange for your emergency cash and airline ensure you have read and understood the Terms and Conditions at the back of this Protection Lost and Stolen Card AssistanceWhy is it useful?

7 The freedom and convenience of debit and credit cards quickly turns to worry and hassle if they are lost or stolen. As a Royalties gold member, you automatically qualify for sentinel Protection Lost and Stolen Card Assistance. In the event of an emergency, one simple phone call cancels all your cards that have been lost or stolen, regardless of which provider they re from. You can report lost or stolen cards 24 hours a day, 7 days a week. Plus, if your cards are lost or stolen whilst you are away from your home, we ll advance you up to 7,750 cash. (Cash advances are subject to status and availability and are repayable within 30 days of receipt.)

8 Please note if the cardholder has no ID due to it being lost or stolen, maximum advance is 350. Maximum cash advance if the incident happened whilst in the UK is 1, find out how you can protect yourself from security and fraud threats, visit Phone InsuranceWhy is it useful?Where would you be without your mobile phone? They are such an essential part of daily life, it s hard to imagine being without one. As a Royalties gold member, you are automatically covered for Mobile Phone insurance , our cover includes all types of phones or PDAs that contain a SIM card. You re covered against electrical/mechanical breakdown, accidental/malicious damage, loss and theft of your handset up to the original retail value of the handset (excluding additional embellishments).

9 You are also covered for any unauthorised calls up to 2,500 including VAT per claim for monthly contract phones and up to 100 per claim on pay-as-you-go phones. Replacement phone accessories are also covered up to a retail price of 250 including VAT per claim in the event they are lost or stolen with your is automatic, there is no requirement to register, however if you do so, this may help speed up your claim. Full Terms and Conditions apply to this product, please refer to the back of this do I take advantage?To register your phone(s): Call Royalties Membership Services on 08705 62 55 55. Customers with hearing and speech impairments can contact us by Minicom 08706 00 08 56.

10 Visit our website at ensure you have read and understood the Terms and Conditions at the back of this gold helps you make the most of your leisure time with our range of entertainment benefits. There s no limit to how often you use them so you can enjoy the finer things in life for less, throughout the Dining ServiceWhy is it useful?From popping out for a quick bite with friends to fine dining in sumptuous surroundings, eating out is one of life s more enjoyable activities. With Royalties gold , you and up to 3 others can dine out in a choice of UK restaurants and then claim 25% off the total bill1, including drinks.