SABRE EMD HANDOUT - EmQuest

1 2013 Nasifa Jamal EmQuest | Emirates Group 6/17/2013 SABRE EMD HANDOUT EmQuest Page 1 Contents 1. Introduction to EMD 02 2. EMD 03 3. Pricing an EMD 04 4. Selling an Air 05 5. Displaying Air 06 6. Codes , EMD Time limit, Cancel Air Extras ..Page 07 7. Standalone EMD 08 8. EMD Standalone 09 9. AE PNR 12 10. EMD 13 11. EMD Audit 17 12. EMD 19 13. EMD 21 14. Troubleshooting 25 Glossary Term Description/Definition AE Air Extra Ancillary service provide by carrier DQB* Agency audit trail that contains ticket data for transactions on a particular date.

2 EMD Electronic Miscellaneous Document EMD-A Electronic Miscellaneous Document associated to an electronic ticket EMD-S Standalone Electronic Miscellaneous Document, not associated to an electronic ticket FOP Form of Payment RFIC Reason for Issuance Code RFISC Reason for Issuance Sub Code EmQuest Page 2 EMD Introduction Electronic Miscellaneous Documents (EMD) allows you to issue electronic non-flight vouchers to purchase Air Extras. You can issue EMDs at any time before travel for refundable value or the collection of miscellaneous charges, which are either related to a specific flight (for example Air Extra items), or standalone (for example, a car rental voucher).

3 Ancillary services, also known as optional services or Air Extras (AE), are supplementary services that the carrier offers the customer; common examples include unaccompanied minors, transportation of pets in the cargo hold, pre-reserved/premium seats, and checked baggage fees. The carrier files these services via Airline Tariff Publishing Company (ATPCO). The system enters these services into the reservation and communicates their booking to the carrier via Special Service Requests (SSRs). As airlines elect to transition to these new documents (through 2013), EMD's are a replacement for all non-ticket documents, replacing Virtual MCO's (VMCO's, VMPD's, excess baggage on tickets, etc.)

4 Additional uses of EMD documents are also pending future airline implementations. An associated EMD (EMD-A) is an EMD issued for the collection of miscellaneous and excess baggage charges that are to be lifted with an ET flight coupon(s). Each coupon of the EMD-A is associated to a flight coupon. A standalone EMD (EMD-S) is an EMD issued for residual value or the collection of miscellaneous charges that are not to be lifted with an ET flight coupon(s). A standalone EMD is not issued in conjunction with a passenger ticket.

5 It can reference a ticket but is not associated to a flight coupon. EmQuest Page 3 EMD Verification To determine authorization to issue EMDs, look for new indicators in the BSP table (W/BSPXX*) For Example: W/BSPTG* To verify EMD functionality, check the carrier s Electronic Ticket Profile (WETP*carrier code). Response Example: ELECTRONIC MISCELLANEOUS DOCUMENT STATUS - 1S - ACTIVE 1B - INACTIVE 1F - INACTIVE ACCEPT EMD - YES EMD VOID LIST - YES REFUND EMD - YES CANCEL REFUND EMD NO EmQuest Page 4 Pricing an EMD A (Associate) You sell Air Extras from the pricing response.

6 If you enter the pricing request (WP) without requesting Air Extras, you receive the following message, provided Air Extras are available: AIR EXTRAS AVAILABLE SEE WP*AE You cannot book/sell a pre reserved seat from the pricing response. If you attempt this, you receive the following message: INFORMATION ONLY - USE SEAT MAP TO BOOK/SELL To check air extras from a PNR: WPAE Response Example: EmQuest Page 5 Selling an Air Extra You may only book Air Extras that contain a line number in the first column.

7 The system assumes the number of items to sell to be per passenger in the PNR, unless you name select. When you do not add name select, the system bases the number of items it adds to the PNR on the number of items in the entry, along with the number of passengers in the name field/itinerary. When you do add name select, the system bases the number of items it adds to the PNR on the number of items and the number of names in the entry. Air Extra Selling Entries Sell Air Extras for all passengers AE (number of items to sell)A(Air Extra item number) AE 1A1 Sell multiple, different Air Extras (for example, checked bag, digital movie player and dinner) for all passengers AE (number of items to sell)A(Air Extra item number),(Air Extra item number),(Air Extra item number) AE 1A1,3,4 Sell multiple, different Air Extras using name select Note.

8 Use (,) to indicate non sequential items and ( ) to indicate a range of items AE (number of items to sell))A(Air Extra item numbers) N(name number) AE 1A1,4-6 Sell Air Extras for multiple passengers, using name select Note: The system creates a separate item in the PNR for each name. AE (number of items to sell)A(Air Extra item number) N(name number),(name number) AE 1A3 , You do not segment select with Air Extras because each Air Extra s line number is associated/related to a specific itinerary segment.

9 EmQuest Page 6 DISPLAY AIR EXTRAS IN PNR Sold segments are stored in the Air Extra (AE) field in the PNR, and in PNR history. You can display data in the AE field at any time. When the system adds an AE field to the PNR, and if any AE data exist, the banner displays indicating that Air Extras exists. Example: Display PNR *A MR/CHASE MASTER 1 NZ 6V 20 MAY 5 AKLLAX HK2 1915 1230 /DCNZ*ELD4PH /E 2 NZ 1W 28 MAY 6 LAXAKL HK2 2130 0530 30 MAY 1/DCNZ*ELD4PH /E TKT/TIME LIMIT PHONES ANCILLARY EXISTS *AE TO DISPLAY PRICE QUOTE RECORD EXISTS SECURITY INFO EXISTS *P3D OR *P4D TO DISPLAY REMARKS RECEIVED FROM - PETE *AKP 0946/06 MAY11 EZFFJU H *AE items in PNR *AE ANCILLARY SERVICES CHECKED BAG MATHESON/PETER MR STATUS - HN1/REQUESTED AMOUNT - TOTAL - FLIGHT - NZ0006V20

10 MAYAKLLAX DOC/CF - CPN - CHECKED BAG MATHESON/CHASE MASTER STATUS - HN1/REQUESTED AMOUNT - TOTAL - FLIGHT - NZ0006V20 MAYAKLLAX DOC/CF - CPN - CHECKED BAG MATHESON/PETER MR STATUS - HN1/REQUESTED AMOUNT - TOTAL - FLIGHT - NZ0001W28 MAYLAXAKL DOC/CF - CPN - DOC/CF - CPN EmQuest Page 7 Codes Status codes: HN Holding Need HD Holding confirmed; pending payment, EMD required HK Holding confirmed; no EMD required HI Holding confirmed; EMD issued (you can only issue the EMD if you have already issued the ticket) Reply/advice codes: UN Unable special service not provided UC Unable to confirm/unable to waitlist KD Service confirmed subject to receipt of EMD issue or reissue KK Confirmed no EMD required NO No Action taken, plus free text HX Have cancelled SD Schedule change/rebooking.