SAP Solution Manager for Implementing SAP Business Suite

1 SAP Solution Managerfor ImplementingSAP Business SuiteProduct Management SAP Solution ManagerSAP AGImplementation ProjectsProjectPreparationProvide initialplanning andpreparation foryour SAP projectBusinessBlueprintDocuments thebusiness processrequirements ofthe companyRealizationImplement businessand processrequirements basedon the BusinessBlueprintFinalPreparationComplet e thepreparation forGo LiveGo Live &SupportCut over tolive productiveoperation andcontinuoussupport SAP 2007 / Page 2 Challenges During Implementation ProjectsLack of integration expertise (functional and technical) relatedto SAP Business Suite during implementation Solution design and related technical feasibility aspects Sizing of the required hardware Scenario-specific installation aspects Managing a multi-component implementation customizing synchronization between SAP Business Suite components SAP 2007 / Page 3 Implementation ProcessImplementation Content & ServicesImplementation withSAP Solution ManagerHow to Use SAP Solution Manager in a ProjectProject Definition and Description Project type Naming, roles, language Project standards (Status, keywords, documentation types) TimeframeDefine System Landscape Development Quality Assurance Production.

2 ProjectPreparationBusinessBlueprintReali zationGo Live &SupportFinalPreparation SAP 2007 / Page 5 How to Use SAP Solution Manager in a ProjectDefine Business Blueprint via Business Process Repository Customer Business Process requirements, analysis, documentation and management /Scoping Visualization of Standard Business Process by scenario description, productdocumentation, demos, and transactions Project-specific adaptation, for example, new Processes, documentation at each level(Requirements, print outs, reports, concepts), .. Generation of BlueprintProject Issue Management, Status ManagementSAP Feasibility CheckProjectPreparationBusinessBlueprint RealizationGo Live &SupportFinalPreparation SAP 2007 / Page 6 Business Blueprint Define Business BlueprintSelect your Business Scenarios andaccording Business Process TemplatesGet a graphical display of your component-specific or cross-component scenarioBusiness ProcessRepositoryAdd Business Process Steps fromthe Business Process Repository toyour Business Process TemplateProcessStepsBusinessProcessTempl ateOrder to CashMobile SalesInternet Sales SAP 2007 / Page 7 How to Use SAP Solution Manager in a ProjectConfiguration Configuration guides for Standard Business Scenarios Configuration support per scoped structure element, for example, productdocumentation, IMG, non-ABAP configuration, BC sets, and CATTs Project documentation, for example, customizing , modification.

3 Enhancements customizing SynchronizationTesting Define and maintain test cases, test catalog Organize and perform testing Manage problems in Service DeskProjectPreparationBusinessBlueprintR ealizationGo Live &SupportFinalPreparation SAP 2007 / Page 8 RealizationCustomizingAssignment of test cases Configuration of processrequirements, specified in theBusiness Blueprint Automatic assignment ofcustomizing links and test cases Assignment of customer specificlearning materialAssignment of learningmaterial SAP 2007 / Page 9 Realization customizing SynchronizationwEnsures that customizing of certain objects is in-sync across systemswReuses customizing ( of SAP R/3) in other systems( SAP CRM)wAvoids redundant customizing activities in a Solution landscapeCustomizing dataTransportR/3 DEVR/3 ofsynchronizingobjectsCustomizingDistrib ution SAP 2007 / Page 10 Central Test CoordinationCreate Sales OrderConfigure ProductsAvailability CheckDetermine ConditionsCredit CheckReceive OrderReplicate OrderOrder ConfirmationMaintain StatusSAP CRMSAP SCMSAP ECCTestManagementTestExecutionSAP Solution Manager SAP 2007 / Page 11 How to Use SAP Solution Manager in a ProjectProjectPreparationBusinessBluepri ntRealizationGo Live &SupportFinalPreparationTrain End Users for SAP ERP 2004 Web based end user training 5 SAP Tutor (recorder) licensesDeliver SAP GoingLive CheckHandover to Support Organization SAP 2007 / Page 12E-Learning ManagementChanges require training of thedifferent parties involved ( endusers)

4 Analyze results & feedbackExecute e-LearningDistribute e-LearningMaterials to end usersPrepare e-Learning Materialsfor specific user rolesOrganize / categorizee-Learning materialsCreate e-Learning materialsSet-Up efficient end-usertraining strategy with e-Learning SAP 2007 / Page 13 SAP STANDARD SUPPORT- Mainstream, Extended, and Customer-Specific Maintenance -Test administration and automation; access to Best Practices; empower CCC; proactive remote services;SAP software upgrades; monitoring for systems and core Business processes; problem resolution; global7x24 problem resolution; global 7x24 escalation proceduresPREMIUM SUPPORT OFFERINGSW orld Class Support OfferingsProvided by SAP Active Global SupportPREMIUM OFFERINGSS olution ManagementOptimization Performance Application Integration System Administration Data Volumes Testing Early Watch ReportingSafeguarding SAP Safeguarding forImplementation SAP Safeguarding for SolutionImprovement Remote Safeguarding Services SAP Safeguarding ComplexSolutions / ImplementationQuality Program (IQP)CUSTOMER SPECIFICPREMIUM OFFERINGSALL SUPPORT OFFERINGS ARE POWERED BYSAP Solution MANAGERSAP MaxAttentionFocus.

5 Implementation,Operations, UpgradeSupport Alliance Manager (SAM)Support AdvocateEmpowering SAP Empowering Assessment SAP Empowering Support Empowering Workshops Services to support theimplementation of SAP SolutionManager SAP Online Knowledge ProductsProtection ofInvestment Value proposition andtechnical upgrade strategy Release and upgrade planning Solution maintenance SAP 2007 / Page 14 Implementation and DistributionNew Features with SAP Solution Manager (functional enhancements) Documentation features synchronized with project UI improvements for accelerators Authorizations for tab display/change Additional Roadmap contentDigital Signature Digitally sign project and/or general documentsBusiness Blueprint/Configuration - smaller enhancements Check-in/check-out of documents Change history for all tabs Where-used list for all content assignment tabs(ST 320 SP 07) Improved usability for multi-component handling(ST 320 SP 07) SAP 2007 / Page 15 Implementation ProcessImplementation Content & ServicesImplementation withSAP Solution ManagerSAP Solution Manager Roadmaps at a GlanceImplementation Methodology Provided Through Roadmaps Implementation Roadmap for mySAP Business Suite Target Group: Project Managers, Functional Implementation Team(Application Consultants) Milestone/synch points concept and alignment of support services Solution Management Roadmap Target Group: Technical Implementation Team (Technical Consultants) Milestone/synch points concept and support services aligned Global Template Roadmap: Target Group.

6 Program / Project Managers Roadmap content adapted to SAP Solution Manager usage Upgrade Roadmap Bundling SAP's knowledge and best practices for the entire upgrade procedure for anentire system landscape from a functional and technical perspective SAP 2007 / Page 17 Roadmap in DetailGraphical entry into and statusoverview about your projectPhase-driven approach forfunctional and technicalimplementation and ongoingoperation activitiesLinks to accelerators for yourproject phase SAP 2007 / Page 18 Implementation Content: Business ScenariosBusiness Scenarios include various Business Processdescriptions and guided configuration support for SAP SolutionsAdvantages: Business Scenarios are designed to help customers to reduce costs, to increase revenue, andto increase customer satisfaction Business Scenarios are designed to support nested Business Processes in Sales, Service,and Marketing across various Interaction ChannelsBusinessScenarioProcessStepProce ssVisualized byComponentView SAP 2007 / Page 19 Implementation ContentStructure itemsfor "generic" configurationsupportScenariosSolutionGen eral SettingsConnecting SystemsData ReplicationEnginesPortalsBasic Settings for < Solution >Basic Settings for <Key Capability>Basic Settings for <Channel>Basic Settings for <Technology> <Product Version>Configuration StructuresMaster DataOrganizational Processes<Scenario> <Scenario>.

7 Scenarios< Solution > SAP 2007 / Page 20 Implementation Content in Detail ComponentViewScenarioBusiness Process 1 Business Process 2 Process Step 1 Process Step Step VISUALIZE flow of Business processesand process steps Show components required bybusiness scenario or process Show Business partners or externalsoftware required by the businessscenario or processTr ansfer Campai g n, Tar g et Gr oup,Products, Attachme nts, Alloc. toMobileCRM MOBILE CLIENTTr ansfer Activities to CRM M obi leRefer ence to Business Pr ocess:Customer Vi sit and Or der Entr yCRM SERVERCr eate C ampai g nRefer ence to Business Pr ocess:Tar g et Gr oup Cr eationCr eate C ol later al sAl locate to campai g nPl an Key Fig ur esPlan AllocationsRel ease C ampai g nTr ansfer Campai g nTr ansfer Tar g et Gr oupsExecute C ampai g nRefer ence to Business Pr ocess:Lead Pr ocessingRefer ence to Business Pr ocess:Or der Pr ocess in B2B eSel lingRefer ence to Business Pr ocess.

8 Or der Pr ocess in B2C eSel lingSAP R/3Cr eate Accounting Object ( WBS)Post Direct Marketing Costs toAccounting Object ( WBS)Settle Direct Marketing Costs toPr ofitabi lity Seg mentLoad Cost Dr iver sAssess Over hea d Costs to WBSEl ementSAP SEMPer for m M ar ket Anal ysisUpdate the Campai g n Hier ar chyLoad Campai g n Attr ibutesUpdate the Key Fig ur es for theCampai g nLoad AllocationsUpdate D ir ect M ar keting CostsInfoUpdate Activities InfoUpdate Over hea d Costs InfoPerform Campaign AnalysisScenario-oriented structure(= Business Process Hierarchy) SAP 2007 / Page 21 Implementation Content in Detail -Transactions Match scenario-oriented approach tofunctions in SAP world Evaluate/test-drive SAP Software in acustomer project during the BusinessBlueprint Phase Organize and test SAP solutionsScenarioBusiness Process 1 Business Process 2 Process Step 1 Process Step Step SAP 2007 / Page 22 Implementation Content in Detail Configuration Provide process-orientedCustomizing approach Document non-ABAP-CustomizingScenarioBusiness Process 1 Business Process 2 Process Step 1 Process Step Step SAP 2007 / Page 23 Implementation Content in DetailSAP NetWeaverSAP Solution ManagermySAP SCMmySAP PLMmySAPSRMmySAPCRMmySAP ERPF inancials,Human Resources,Corporate Services,Operations,Analytics,Self-Servi ces.

9 SAP Solution Managerenables an effective andprocess-basedimplementation supportforend-to-end businessprocessesacross front-and SAP 2007 / Page 24mySAP SCMmySAP PLMmySAPSRMmySAPCRMI mplementation Content for mySAP BusinessSuitemySAP ERPERP and Adaptive Business SolutionsBusinessBlueprintRealizationBlu eprinting Content: Predefined SAP Business Processes Visual process flow diagram Detailed process descriptions for SAPB usiness ProcessesConfiguration Content: Predefined configuration activities for allSAP Business Processes ABAP and Non-ABAP customizing support Process driven implementationmethodology Ready-to-use template projects based onSAP Best Practices SAP 2007 / Page 25mySAP SCMmySAP PLMmySAPSRMmySAPCRMI mplementation Content for mySAP BusinessSuitemySAP ERPERP and Adaptive Business SolutionsFinalPreparationGo Live &SupportTesting Content: Test cases according to standardBusiness Scenarios Available as MS word documents inSolution Manager Ideal starting point for testing androllout to line of Business Can be adjusted easily in projects tospecific project needs SAP 2007 / Page 26 Implementation Content for IndustriesService Industries Media Postal Services Professional Services Logistic Service Provider Railways Utilities Retail Wholesale Distribution FI-CAFinancial & Public Sector Banking Insurance Public Sector Higher Education & Research Defense & Security Health CareManufacturing Industries Aerospace & Defence Automotive Chemicals Oil&Gas Consumer Products Life Sciences High Tech Industrial Machinery & Components Mill Products Service and Asset Management SAP 2007 / Page 27 CustomerSCMSCMCRMCRMERPERPC ustomer LandscapeSAPSAP SolutionManagerSAP ServiceMarket Place Content corrections New Scenarios SAP NotesSAP Development LandscapeSAP

10 Content Updates SAP 2007 / Page 28 SAP Safeguarding for ImplementationSAP Safeguarding for ImplementationT I M ETechnicalIntegrationCheckCore businessprocessimplementedIT landscapeimplementedCritical Interfaces and core businessprocesses implementedGoingLiveCheck:(Analysis)Goin gLiveCheck:(Optimi-zation)Core Business processes and interfaces testedStart ofproductionGoingLiveCheck:(Verific-atio n)BusinesscompletedBusinessblueprint andtechnical designcompletedProjectplancompletedTechn icalFeasibilityCheckSAP Safeguarding for Implementation tailors itself to your implementation means that you may not receive all the checks mentioned above. You receive aselection of checks those that are sufficient to safeguard your project. SAP 2007 / Page 29 BestPracticesBest Practices for Solution ManagementGuide you through complex issues in the technicalimplementationBest Practice Documents System Landscape Planning Network Planning Sizing System Landscape Copy Data Consistency Initial Download Configuration Data UploadSelf-Services Planning Session Technically Configuring mySAP solutions SAP 2007 / Page 30 SAP Solution Manager Implementing the mySAP Business Suite Implement new or additional mySAP CRM, SRM, SCM.