Scotiabank Secure Email Service

1 Scotiabank Secure Email Service Client User Guide The Scotiabank Secure Email Service is a Secure communication channel for Scotiabank employees to send personal or confidential information to Scotiabank clients. Scotiabank clients will also be able to respond securely through this channel to Scotiabank employees. This Service is used to meet and enforce Scotiabank s privacy and security standards and to ensure customer protection while using Email as a delivery channel. August 20, 2012 1 This guide provides step by step instructions for the following components of the Scotiabank Secure Email System.

2 Receiving a Secure Email from Opening a Secure Replying to a Secure Secure Email Password Secure Email Scotiabank Safe Computing August 20, 2012 2 Receiving a Secure Email from Scotiabank This section will outline the instructions on what to do when you receive a Secure Email from Scotiabank . August 20, 2012 3 The instructions below will guide you through the process of receiving a Secure Email from Scotiabank . 1. A Scotiabank employee has confidential or personal information that they want to send to you securely through Email .

3 2. An Email is composed to your e-mail address with the confidential or personal information which may include Email attachments. August 20, 2012 4 3. Once the Secure Email is sent, you will receive a notification that looks like the image below. 4. The Scotiabank Secure Email System text is a link to the Scotiabank Secure Web Mail system. When the link is selected your web browser should launch and be directed to the Scotiabank Secure Email login page. 20, 2012 5 Registration This section will outline the instructions on what to do when you receive a Secure Email for the first time.

4 August 20, 2012 6 The instructions below will guide first time users through registering for a Scotiabank Secure Email Account. 1. In order to register you will need to select the Scotiabank Secure Email System link in the notification Email that was received. This link will open a web browser page to the Scotiabank Secure Web Mail system. 2. As a first time user you will need to select the Register now link to setup an account. August 20, 2012 7 3.

5 The screen will change to the above with a Register button; click this button to confirm registration. August 20, 2012 8 4. This step of registration is complete; a confirmation Email is being generated and sent to your Email address with a temporary password to complete registration. You will need to check your Email for the confirmation Email to continue. August 20, 2012 9 5. The above Email is the confirmation Email with temporary password.

6 You will now need to click the Scotiabank Secure Email System link; this will take you back to the Secure Email login page. Note: the temporary password will be required for initial log in to the Secure Email system. August 20, 2012 10 6. Once back at the login page you will need to enter the temporary password provided and then click sign in. August 20, 2012 11 7. You are now required to enter in the following information to complete the registration process: First Name, Last Name, the temporary password that was emailed and used to login, a new password that meets the criteria to the right side Password Rules and the confirmed new password.

7 Once complete click the Save button to continue. If the new password meets the requirements green arrows will be displayed next to each criteria. A very specific password hint is highly recommended to assist with password recovery. August 20, 2012 12 8. This completes the registration process and creation of your Secure Email mailbox. You can now view their mailbox and any messages delivered to you. 9. Secure Emails will be held for viewing for 30 days before automatic deletion, so please view and save any content or attachments you wish to keep.

8 August 20, 2012 13 Opening a Secure Email This section will outline the instructions on how to open a Secure Email once registration is complete..August 20, 2012 14 The instructions below will guide you through opening an Email on the Scotiabank Secure Email System. 1. The first step in opening a Secure Email is logging into the Scotiabank Secure Email System. The standard method of accessing the Secure Email system is to click the link within the notification Email that was received.

9 2. Once logged into the Secure Email system you will be able to see if any new Email has been delivered. 3. In order to open a new Secure Email there are 2 methods, either clicking on the message You have # unread message in your inbox or clicking the Inbox link in the left column of the Secure Email Standard Folders . August 20, 2012 15 4. Once in the inbox the system will list any Email available, either new or previously viewed. Note: Secure Emails will be held for viewing for 30 days before automatic deletion, so please view and save any content or attachments you wish to keep.

10 5. By clicking on any of the listed emails they will be opened for viewing and replying to. August 20, 2012 16 Scotiabank Staff 6. You have successfully opened a Secure Email . August 20, 2012 17 Replying to a Secure Email This section will outline the instructions on how to reply to a Secure Email . August 20, 2012 18 1. Once you have logged into the Scotiabank Secure Email System and opened an Email you have two main options, delete or reply.