Self-Service Password Management

1 Serco Business Self-Service Password Management ITSC 3291 Version approved on 12/21/2018 Serco Business Contents Setup Microsoft Azure Multi-factor Authentication .. 3 Register .. 4 Visit Website .. 4 Sign In .. 4 Sign in with your organizational account .. 5 Don t lose access to your account .. 6 Authentication 6 Authentication Email .. 7 Security Questions .. 7 8 Change Password .. 9 Visit Website .. 9 Change Password .. 9 Password Changing .. 10 11 Forgot Password (Reset) .. 12 Visit Website .. 12 Issues are the Sign In page .. 12 Get back into your account .. 13 Why are you having trouble signing in? .. 14 Verification .. 15 Choose a New Password .. 16 16 Document Revision History .. 17 Serco Business Setup Microsoft Azure Multi-factor Authentication If this is the first time registering your account, then you need to setup your Microsoft Azure Token or use your Physical Symantec VIP Token (issued to you by Serco and collected from your facility POC).

2 To setup your Microsoft Azure Token, please use the documentation emailed to you: Setup Microsoft Azure If your role restricts mobile phones, then you cannot use Azure MFA and you require a Physical Token. Please visit your facility POC (outlined in your email) to pick up your Physical token. If you have questions on which type of MFA you are assigned or where to pick up your Physical toke, please contact Serco Service Desk (866-628-6458) or Serco Business Register Visit Website Depending on when you most recently signed into Office 365, you will see one of two login pages; Sign In or Confirm your current Password . Visit Sign In 1. Enter email 2. Select Next Confirm your current Password 1. Select Re-enter my Password Serco Business Sign in with your organizational account You will be prompted for MFA, use your appropriate token based on if you setup the Microsoft Azure MFA or were issued a Symantec VIP Token.

3 Enter username (it may be prepopulated) 1. Enter Password 2. Select Sign in 3. Azure MFA or Symantec VIP a. Perform Azure MFA b. Enter VIP Token 6-digit code c. Select Sign in 4. Select No OR Serco Business Don t lose access to your account This is the Home page for defining your account recovery options. You only need to define 1 option but the more options defined, the better prepared you are to recover access to your account. A. Sets up you mobile phone for access via text or phone call OR landline phone for call B. Sets up another email address to receive a link or message C. Sets up three security questions Authentication Phone 1. Select Country where your phone is based 2. Enter phone number 3. Select Either a. Text - you will receive a text message with a code b. Call you will receive a call with a robotic voice providing you a code or to select # Serco Business Authentication Email 1.

4 Enter email 2. Select Email me Security Questions 1. Select 1 question, then provide answer 2. Select 1 question, then provide answer 3. Select 1 question, then provide answer 4. Select Save Answers Serco Business Complete You only need 1 green check mark for the Finish button to become available 1. Select Finish Serco Business Change Password Once you are registered you can change your Password . Visit Website Visit Change Password 1. Enter current Password 2. Enter new Password , twice 3. Select Submit Serco Business Password Changing Please watch and wait for the service to change your Password . DO NOT CLOSE YOUR BROWSER UNTIL COMPLETE 1. Cancel is NOT selectable and loading icon is rotating 2. The browser window shows Serco Business Complete You are send to your profile page when the Password change is complete.

5 If you are logged into any services on your phone or computer, please update your Password in those locations. Serco Business Forgot Password (Reset) Two methods to reset your account. You can visit the website or when attempting to access a Serco resource, you can select Can t access your account? Visit Website Visit Issues are the Sign In page 1. Select Can t access your account? Serco Business Get back into your account 1. Enter email 2. Enter the Captcha value 3. Select Next Serco Business Why are you having trouble signing in? 1. Select I ve forgotten my Password 2. Select Next Serco Business Verification You are only presented with options that you configured during your registration. 1. Select which ever method you want to use 2. Potential sub option if you defined multiple numbers or emails 3.

6 Select Next Serco Business Choose a New Password 1. Enter new Password 2. Enter new Password , again 3. Select Finish Complete You updated your Password , now you may log into the Serco services. If you are logged into any services on your phone or computer, please update your Password in those locations. Serco Business Document Revision History Date Summary of Changes Author 2019-07-10 Document developed Paul Lizer