Service Integration & Management (SIAM) Framework

1 Service Integration & Management ( siam ) Framework Cross Government reference Set This is a DRAFT document, being published for review & comment The content is therefore subject to change & revision This document is part of the XGOV Strategic siam reference set It includes the Future siam model with detailed Service descriptions The document is part of a consistent approach to siam enabling central government & other public sector organisations to apply siam flexibly to meet the specific needs in each implementation Please send your feedback to Service Integration & Management ( siam ) Framework Cross Government reference Set 3 siam Enterprise Model Enterprise Architecture Includes: Architecture Vision & Design Architecture Policy & Standards Architecture Roadmap & Plans Architecture Management Policy & Standards Mgt (inc Security) Retained Controls.

2 Procurement and Contract Mgt Vendor Management Exit Management Service / Solution Assurance Requirements Development Decision Analysis & Support Assurance & Validation Service Strategy & Architecture Demand Management Business Service Catalogue Business Relationship Mgt Business Architecture Financial Management Service Portfolio Management Risk Management Systems Integration Includes: Requirements Development Validation Integrated Project Management Project Risk Management Decision Analysis & Support Programme Mgt & Governance Includes: Overall Direction & Support Programme Risk Management Project Management Standards Retained Organisation siam services services Retained supported by managed Service Service Towers: eg Desktop services , Hosting services , Network services (PSN), Cloud services 2.

3 Service Desk Service Desk General, Incident, Request Management and Problem Management 4. Service Provider Assurance Service Level Design & Review Service and Supplier quality Regulatory Service Provider Compliance Access Management Availability Management Capacity Management Change Management Event Management IT Service Continuity Mgt 3. Service Knowledge Mgt Central Repository for all Service Management reference material 5. IT Info Security Support Incident & Event Monitoring Protective Monitoring Forensic Analysis Security Assurance / Accreditation Security Incident Prevention Service Asset & Configuration Service Catalogue Management Service Level Management Standards and Architecture Financial Management Support Service Provider Management 6.

4 Service Transition Planning & Support Service Transition Planning Project Management Release & Deployment Mgt 1. Core siam - Service Integration & Management 2. Service Desk Service Desk General, Incident, Request Management and Problem Management 4. Service Provider Assurance Service Level Design & Review Service and Supplier quality Regulatory Service Provider Compliance Access Management Availability Management Capacity Management Change Management Event Management IT Service Continuity Mgt 3. Service Knowledge Mgt Central Repository for all Service Management reference material 5. IT Info Security Support Incident & Event Monitoring Protective Monitoring Forensic Analysis Security Assurance / Accreditation Security Incident Prevention Service Asset & Configuration Service Catalogue Management Service Level Management Standards and Architecture Financial Management Support Service Provider Management 6.

5 Service Transition Planning & Support Service Transition Planning Project Management Release & Deployment Mgt Test Planning & Design Service Evaluation Test Environment Management 1. Core siam - Service Integration & Management 2. Service Desk Service Desk General, Incident, Request Management Problem Management , Access Management 4. Service Provider Assurance Service Level Design & Review Service and Supplier quality Regulatory Service Provider Compliance Availability Management Capacity Management Change Management Event Management IT Service Continuity Mgt 3. Service Knowledge Mgt Central Repository for all Service Management reference material 5.

6 IT Info Security Support Incident & Event Monitoring Protective Monitoring Forensic Analysis Security Assurance / Accreditation Service Asset & Configuration Financial Management Support Service Catalogue Management Service Level Management Standards and Architecture Service Provider Management 6. Service Transition Planning & Design Service Transition Planning Project Management Release & Deployment Mgt 7. Service Validation & Testing 1. Core siam - Service Integration & Management Transformation Delivery & Cost Optimisation siam services 8 . Full siam Service including elements 1 7 single supplier 2.

7 Service Desk Service Desk General, Incident, Request Management and Problem Management 4. Service Provider Assurance Service Level Design & Review Service and Supplier quality Regulatory Service Provider Compliance Access Management Availability Management Capacity Management Change Management Event Management IT Service Continuity Mgt 3. Service Knowledge Mgt Central Repository for all Service Management reference material 5. IT Info Security Support Incident & Event Monitoring Protective Monitoring Forensic Analysis Security Assurance / Accreditation Security Incident Prevention Service Asset & Configuration Service Catalogue Management Service Level Management Standards and Architecture Financial Management Support Service Provider Management 6.

8 Service Transition Planning & Support Service Transition Planning Project Management Release & Deployment Mgt 7. Service Validation & Testing Test Planning & Design Service Evaluation Test Environment Management 1. Core siam - Service Integration & Management siam /Tower Service Strategy siam Organisational Change 8. Full E2E siam Service (1 to 7) single supplier: over 5,000 users 2. Service Desk Service Desk General, Incident, Request Management and Problem Management 4. Service Provider Assurance Service Level Design & Review Service and Supplier quality Regulatory Service Provider Compliance Access Management Availability Management Capacity Management Change Management Event Management IT Service Continuity Mgt 3.

9 Service Knowledge Mgt Central Repository for all Service Management reference material 5. IT Info Security Support Incident & Event Monitoring Protective Monitoring Forensic Analysis Security Assurance / Accreditation Security Incident Prevention Service Asset & Configuration Service Catalogue Management Service Level Management Standards and Architecture Financial Management Support Service Provider Management 6. Service Transition Planning & Support Service Transition Planning Project Management Release & Deployment Mgt 7. Service Validation & Testing Test Planning & Design Service Evaluation Test Environment Management 1.

10 Core siam - Service Integration & Management 2. Service Desk Service Desk General, Incident, Request Management Problem Management Access Management 4. Service Provider Assurance Service Level Design & Review Service and Supplier quality Regulatory Service Provider Compliance Availability Management Capacity Management Change Management Event Management IT Service Continuity Mgt 3. Service Knowledge Mgt Central Repository for all Service Management reference material 5. IT Info Security Support Incident & Event Monitoring Protective Monitoring Forensic Analysis Security Assurance / Accreditation Service Asset & Configuration Financial Management Support Service Catalogue Management Service Level Management Standards and Architecture Service Provider Management 6.