ServiceNow Hardware Asset Management

1 DATA SHEET. ServiceNow Hardware Asset Management Part of a complete IT Asset Management solution ITAM Technology or Hardware challenges and the risks they pose Service Innovation of Every digital business runs on IT assets, which serve as the foundation for generating revenue and creating a better employee and customer experience. In order to pivot the Year Nominee . or build resilience, the business needs to know what assets are owned vs. leased, how ServiceNow much they cost, where they're located, who's using them and how often, when they're being configured, and the value they deliver. Prescriptive Asset managers and others in IT often work with multiple, disparate tools, leaving Hardware Workflows teams working in data siloes.

2 Want to know how well an organization is doing with The ITAM Review Let's workflow it. their assets? See how much they've automated the stages of their Hardware lifecycle. CMDB powers full IT lifecycle workflows to Employees need a connect teams and automate tasks catalog to make Hardware Request requests.. I need to align EOL. Hardware to rationalize my vendors and plan Fulfill tech refreshes.. Retire I only need to buy Hardware if it's not in stock. We have a 60%. reduction in time I need to know the assets impacted during an to perform audits IT problem, incident, change. Service ITAM on the Now Platform Deploy now, and also much I need to automatically provision from stockrooms.. greater confidence Monitor in our numbers I need to see aging equipment subject to vulnerability exposure fast.

3 And overall data quantity.. Reduce costs and risks Large services company At the beginning of the lifecycle, ServiceNow Hardware Asset Management (HAM). often minimizes stockroom inventories and wasted resources. And at the end of the lifecycle, planning your Hardware refreshes using valuable end of life (EOL) and end of service (EOS) insights helps minimize risks to critical business systems running on aging Latest innovations assets and saves you money with systematic purchasing processes. It also helps you Mobile inventory and auditing comply with security policies for lost or stolen devices, regulatory requirements, and environmental protection regulations related to Asset disposal. Inventory/stockroom Achieve greater visibility through trusted data Management Visibility starts with trusted data that's easy to understand and is normalized to Asset health dashboard maintain a clean, central system of record.

4 Get a big picture view and prove where assets are in each lifecycle stage and lean into the insights needed for planning, Hardware Asset dashboard strategy, and business agility. Improve your quality of Asset data through automation Compliance visibility and align financial and service Management practices to maintain data accuracy. Asset reservations and Automate your Asset lifecycle to drive greater efficiency loaners Automate your IT lifecycle with out-of-the-box, prescriptive workflows based on Return merchandise industry practices that eliminate manual processes. Workflow Asset lifecycle and business processes hellp create greater efficiency and better employee and customer authorization (RMA). experiences without relying on a host of point tools.

5 Know when it's time to retire, return, or recycle assets and certify that they were wiped and disposed of properly. 1. DATA SHEET. Let's Workflow It . Dashboards Asset lifecycle Mobile Asset overview Asset ordering Inventory audit Asset health Bulk stock order Disposal Bundles, bulk transfers Power of the Now Platform . Asset Normalization RMA Disposal Shipment notifications My locker ServiceNow Asset reservations Value of HAM for IT. Hardware Asset Asset Tasks Management ! Deploy, swap, return Asset ! Loaner, reservations (ITAM) ! Lease, refresh, retire Associate software Contracts to Hardware and the Stockrooms responsible people or Transfer Orders teams Asset Management Purchase Orders (Core) Mobile My Assets Operations Mobile Asset Receiving Automate deployment and Asset and Model Records end-of-life processes and Asset lifecyce workflows Leveraging mobile to manage assets certifications The Asset lifecycle journey starts when Employees and individuals can scan Discover assets and someone requests an Asset .

6 Each and receive assets and see information enhance data from multiple automated workflow will take a different about those assigned assets through sources action based on whether or not the their My Assets feature on the Now Map critical infrastructure Asset is in stock, needs to be transfered, Mobile app. But you can also leverage to business services and or needs to be purchased. These your mobile devices to manage assets refresh according to Asset automated workflows remove the need by scanning assets to receive them into age or number of incidents to manually update each Asset record or stockrooms and for performing Asset configuration items (CI). Assets lifecycles audits on location to verify inventory Service can also be tracked within inventory and accuracy.

7 Instantly access Asset as part of a loaner Asset process or to Asset visibility and dashboards details when answering identify when leased assets come due. support calls, incidents, Performance analytics dashboards At the end of an Asset 's lifecycle, you or providing knowledge help you visualize data over time, can create disposal orders for Hardware articles via virtual agents analyze your business processes, and and consumable assets. This workflow identify areas of improvement. View Identify Asset incident will help you verify proper Asset disposal, your key metrics on your Hardware and trends to aid resolutions which guides you through five Asset consumable models and assets for the and future Asset buying disposal tasks planning, scheduling, entire Asset lifecycle in the Hardware decisions verification, departure, and the final Asset dashboard.

8 Additionally, see Security confirmation of the disposed assets. health related information such as Know un-supported Inventory and stockroom Management assets with higher incidents, missing Hardware that has purchase information, infrequently Manage your inventory and stockrooms vulnerable firmware discovered assets, and assets ready for whether you have one or many. Set up retirement. Track assets down to stock rules to automatically purchase components such as hard or transfer stock from another location, Asset normalization and content service drives including bulk Asset transfers. Also use Having inconsistent, stale, or inaccurate advanced shipment notifications to Field services data is frustrating and leads to manual create assets in the system and track work and questionable decisions.

9 Opt Manage nearly every them in transit. Audit your inventory into the Hardware Asset content service aspect of equipment, parts, as scheduled or blind audits for Asset and quickly normalize 129 model classes and truck inventories and stockrooms, offices, or data centers. with Asset data for thousands of known do it through mobile Create Asset bundles from existing manufacturing and consumable models assets in your inventory to track, reserve, and model numbers. The content service Employee workflows + HAM. or deploy as a single entity. Workflows also automatically populates the Asset Streamline onboarding with also help you transfer assets from one lifecycle data to help your know when automated provisioning location to another or reserve, track, and assets are out of warranty.

10 And Asset tracking recover loaner assets. 2. DATA SHEET. Innovation and Velocity in Hardware Asset Management Orlando Paris Quebec Rome Multi Asset Normalization Lifecycle flows Asset health receiving (multi- scan). Hardware library HW refresh, loaner request, dashboard We are seeing many Return Mobile My Asset Lifecycle flows . Asset , bulk stock, & lease returns merchandise large customers Asset bundle/kit authorizations & disposal orders Bulk transfers (RMA) implement HAM in short Asset dashboard Asset Asset inventory Mobile disposal scanning reservations timeframes often from audit Deploy, swap, &. Remote Asset 7-10 weeks. receiving retire automation Rome platform release The latest ServiceNow Hardware Asset Management capabilities will help you know your assets based on health status, provide flexible workflows for temporary assets and help predict stockroom needs.