Six Sigma and Quality Management

1 PDF generated using the open source mwlib toolkit. See for more generated at: Tue, 19 Jun 2012 19:05:43 UTCSix Sigma and QualityManagementMBA Student TextContentsArticlesQuality Management1 Quality control1 Total Quality management3 Quality Management system4 The Roots of Modern Quality Management8 Walter A. Shewhart8W. Edwards Deming12 Kaoru Ishikawa25 Joseph M. Juran28 PDCA33 Kaizen35 Just in time (business)39 ISO 900045 Malcolm Baldrige National Quality Award55 EFQM Excellence Model61 EFQM Excellence Award62 SERVQUAL63 The basics of Six Sigma65 Six Sigma65 Seven Basic Tools of Quality76 Tools78 Ishikawa diagram78 Check sheet82 Histogram86 control chart92 Pareto chart100 Scatter plot102 Stratified sampling104 Flowchart106 Run chart111 Statistical process control113 Systems for Implimentation117 DMAIC117 Design for Six Sigma118 Voice of the customer121 Poka-yoke123 Muda (Japanese term)

2 125 Nemawashi128 Blue Ocean Strategy129 TRIZ135 Lean Six Sigma140An Alternative Approach141 Appreciative inquiry141 ReferencesArticle Sources and Contributors144 Image Sources, Licenses and Contributors148 Article LicensesLicense1491 Quality ManagementQuality controlMaintenance check of electronic equipment on Navy zoom series of a network adapter control , or QC for short, is a process by which entities reviewthe Quality of all factors involved in production. This approach placesan emphasis on three such as controls, job Management , defined and wellmanaged processes,[1][2] performance and integrity criteria, andidentification of , such as knowledge, skills, experience, elements, such as personnel integrity, confidence,organizational culture, motivation, team spirit, and include product inspection, where every product is examinedvisually, and often using a stereo microscope for fine detail before theproduct is sold into the external market.

3 Inspectors will be providedwith lists and descriptions of unacceptable product defects such ascracks or surface blemishes for Quality of the outputs is at risk if any of these three aspects isdeficient in any control emphasizes testing of products to uncover defects andreporting to Management who make the decision to allow or denyproduct release, whereas Quality assurance attempts to improve andstabilize production (and associated processes) to avoid, or at leastminimize, issues which led to the defect(s) in the first place. Forcontract work, particularly work awarded by government agencies, Quality control issues are among the top reasons for not renewing acontract.

4 [3]Total Quality control "Total Quality control ", also called total Quality Management , is an approach that extends beyond ordinary statisticalquality control techniques and Quality improvement methods. It implies a complete overview and re-evaluation ofthe specification of a product, rather than just considering a more limited set of changeable features within anexisting product. If the original specification does not reflect the correct Quality requirements, Quality cannot beinspected or manufactured into the product. For instance, the design of a pressure vessel should include not only thematerial and dimensions, but also operating, environmental, safety, reliability and maintainability requirements, anddocumentation of findings about these control2 Quality control in project managementIn project Management , Quality control requires the project manager and the project team to inspect the accomplishedwork to ensure its alignment with the project scope.

5 [4] In practice, projects typically have a dedicated Quality controlteam which focuses on this [1]Adsit, D. (2007) What the call center industry can learn from manufacturing: Part I, In Queue, http:/ / www. nationalcallcenters. org/ pubs/In_Queue/ vol2no21. html[2]Adsit, D. (2007) What the call center industry can learn from manufacturing: Part II, In Queue, http:/ / www. nationalcallcenters. org/ pubs/In_Queue/ vol2no22. html[3]Position Classification Standard for Quality Assurance Series, GS-1910, http:/ / www. opm. gov/ fedclass/ gs1910. pdf[4]Phillips, Joseph (November 2008). " Quality control in Project Management " (http:/ / www. pmhut. com/ Quality - control -in-project-managemen t).

6 References This article incorporates public domain material from the General Services Administration document "FederalStandard 1037C" (http:/ / www. its. bldrdoc. gov/ fs-1037/ fs-1037c. htm) (in support of MIL-STD-188). Godfrey, A. B., Juran's Quality Handbook, 1999. ISBN 007034003. Pyzdek, T., Quality Engineering Handbook, 2003. ISBN reading OSDL Data Base Test Suite Backgrounder (http:/ / web. archive. org/ web/ 20040605173457/ http:/ / www. newsroom/ press_releases/ 2003/ 2003_03_03_beaverton_backgrounder. html), Press releases, Open SourceDevelopment Labs, 3 March 2003, archived from the original (http:/ / www. osdl. org/ newsroom/ press_releases/2003/ 2003_03_03_beaverton_backgrounder.)

7 Html) on 5 June 2004, retrieved 29 June 2009 QACity: Resources for Busy Testers (http:/ / web. archive. org/ web/ 20041009213226/ http:/ / www. qacity. com/front. htm), LogiGear, archived from the original (http:/ / www. qacity. com/ front. htm) on 9 October 2004,retrieved 29 June 2009 Home (http:/ / web. archive. org/ web/ 20040810002450/ http:/ / www. saksoft. com/ sak_feb/ ), Saksoft, 29 May 2004, archived from the original (http:/ / www. saksoft. com/ sak_feb/ ) on 10 August 2004, retrieved 29 June 2009 The Quality Assurance Journal (http:/ / www3. interscience. wiley. com/ journal/ 15634/ home), 01 April 2010,retrieved 2 May 2010 Quality Progress Magazine (http:/ / www.

8 Asq. org/ qualityprogress/ index. html), 01 April 2010, retrieved 2 May2010 Quality Assurance in the View of a Commercial Analytical Laboratory (http:/ / www. springerlink. com/ content/q922ehvpaq49pw6q/ ), 01 April 2010, retrieved 2 May 2010 Total Quality management3 Total Quality managementTotal Quality Management or TQM is an integrative philosophy of Management for continuously improving thequality of products and processes.[1]TQM functions on the premise that the Quality of products and processes is the responsibility of everyone who isinvolved with the creation or consumption of the products or services offered by an organization.

9 In other words,TQM capitalizes on the involvement of Management , workforce, suppliers, and even customers, in order to meet orexceed customer expectations. Considering the practices of TQM as discussed in six empirical studies, Cua,McKone, and Schroeder (2001) identified the nine common TQM practices as cross-functional product design,process Management , supplier Quality Management , customer involvement, information and feedback, committedleadership, strategic planning, cross-functional training, and employee involvement.[2]TQM and Six SigmaThe TQM concept was developed by a number of American Management consultants, including W.

10 EdwardsDeming, Joeseph Juran, and Feigenbaum.[3] Originally, these consultants won few converts in the UnitedStates. However, managers in Japan embraced their ideas enthusiastically and even named their premier annual prizefor manufacturing excellence after Six Sigma Management strategy originated in 1986 from Motorola s drive towards reducing defects byminimizing variation in processes.[4]The main difference between TQM and Six Sigma (a newer concept) is the approach.[5] At its core, Total QualityManagement (TQM) is a Management approach to long-term success through customer a TQM effort, all members of an organization participate in improving processes, products, services and theculture in which they methods for implementing this approach come from people such as Philip B.