STANDARD GROUND HANDLING AGREEMENT - …

1 SWISSPORT INTERNATIONAL HANDLING , CARGO SERVICES, AIRCRAFT MAINTENANCE, FUELING SERVICES, EXECUTIVE AVIATION, AVIATION BOX, 8058 ZURICH- airport , SWITZERLANDP: +41 43 812 20 20F: +41 43 321 29 LANDING TO TAKE OFF: WE CARE! 15:47 STANDARD GROUND HANDLING AGREEMENTEDITION 2015 IATA SGHA 2013 | 2008 | 2004 PEOPLE PROFESSIONALISM PARTNERSHIPSWISSPORT S CORE VALUES Swissport is a people-focused organisation without our people we simply cannot meet our goals and achieve our vision. As such, we focus on the principles of sustainability and compliance, living by the Three Ps.

2 Introduction Swissport Profile 3 A Word from IATA 10 Tips and Tools Contracting Checklist 11 Aircraft Types & Liability 13 STANDARD IATA Delay Codes (AHM730) 15 STANDARD GROUND HANDLING AGREEMENT 2013 Definitions 22 Main AGREEMENT 26 Annex A (description of services) 42 Annex(es) B (location(s), agreed services and charges) 76 Annex B Simplified Procedure 81 STANDARD GROUND HANDLING AGREEMENT 2008 Definitions 88 Main AGREEMENT 92 Annex A GROUND HANDLING Services 106 Annex B 141 Annex B Simplified Procedure 146 Annex B Simplified Procedure for Line Maintenance 151 STANDARD GROUND HANDLING AGREEMENT 2004 Definitions 160 Main AGREEMENT 162 Annex A GROUND HANDLING Services 174 Annex B Simplified Procedure 205 SGHA 2013/2008/2004 SGHA 2013 SGHA 2008 SGHA 2004 Introduction /

3 Tips and airport AND AVIATION SERVICE PROVIDER IN TERMS OF RELIABILITY Swissport Profile 3 Introduction / Tips and ToolsSGHA 2013/2008/2004 Swissport Facts & FiguresWho is Swissport?Swissport International is the leading global airport and aviation service provider in terms of quality, reliability, safety, innovation and network a comprehensive range of services, Swissport is able to provide an all-inclusive service package in addition to manag-ing integrated collaboration models. GROUND HANDLING Cargo Services Executive Aviation Fuelling Services Aircraft Maintenance Aviation Security Travel ServicesRevenue (not normalised) CHF billionCountries 48 Employees > 60,000 Flights handled (movements) > millionCargo handled (tons) > millionWarehouses > 120 Airports served > 270 Customer airlines > 700 Passengers handled (departures)

4 > 229 millionThe Swissport MissionTo provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer core values:People: We show respect towards our people and their values; we do not compromise on safety and work with enthusiasm and enjoyment. Professionalism: We are pioneers; working constantly on achieving sustainable results, we creatively explore new options and improved solutions. Partnership: Continually striving to exceed the expectations of our clients and our commitments, we deliver excellent service; in any place at any Swissport ProfileSGHA 2013/2008/2004 Business policySwissport is recognized as the benchmark in terms of value for money, customer dedication, and cost management.

5 The compa-ny has established a global reputation for being a valued business partner, not only because of its financial resources and modern GROUND support equipment, but also due to its intangible assets, particularly management expertise and a brand name that stands for superior quality. Achievements & Product Improvements More than 40 years of experience in GROUND HANDLING Best Cargo Handler of the Year 2014 Award winner 2000 2012 Global Aviation GROUND Services Company Air Cargo HANDLING Agent of the Year 2009 2014 African Cargo Handler of the Year 2011/2013/2015 ISAGO Certification certified by IATAG lobal Management System ISO 9001 certified (by SGS) Transparent Customer Quality Performance (web based)

6 Cargo 2000 Compliant Full integrated Aviation Security Services S-PASS (Swissport Passenger Assessment Security Solution) High level of efficiency by user-friendly state-of-the-art IT Applications and infrastructures: Own Cargo HANDLING System Cargospot Hand-Held Terminals (HHT) in GROUND HANDLING and Cargo Business Web-Check-in Platform (e-Services) Mobile Offices (with WLAN equipped cars) Graphical User Interfaces (GUI) and CLFS wissport Customer Benefits Strong business fundamentals, with competitive pricing Innovation and Flexibility with top reliability and high quality levels Responsive and Direct Organization Structures Global leverage through Global Account Management Continuous growth in market share and diversification into airport -Related Services Hub Management.

7 Outsourcing Solutions and Frame Agreements Extensive Knowledge in Low Cost and no-frill Products and Services Customer Relationship Management Swissport Profile 5 Introduction / Tips and ToolsSGHA 2013/2008/2004 GROUND HandlingThe award-winning Swissport GROUND HANDLING business cur-rently provides passenger and ramp HANDLING at over 197 stations worldwide and serves in excess of 229 million passengers per annum. Today, Swissport is recognised as the biggest independ-ent global GROUND services provider with the largest number of hub and LCC base operations & Ramp ServicesBaggage ServicesTicketing ServicesLost & Found ServicesLounge OperationsVIP ServicesGate & Check-in ServicesIrregularity HandlingStation Management & ControlLoad ControlCrew AdministrationDe-icingCargoSwissport is the world s leading Cargo Services provider, offering award-winning Cargo HANDLING at more than 110 airports world-wide.

8 And HANDLING in excess of million tones annually. The cargo organisation is set up to allow global, regional and local representation at both sales and operational levels through its Customer Relationship Management (CRM) process, designed to improve the customer experience. Swissport Cargo is in the pro-cess of rolling out new technologies to improve the operational capabilities and allow the customer to experience cost savings Swissport services6 Swissport ProfileSGHA 2013/2008/2004throughout the contract period and have linked this process to Cargo 2000 (C2K) measurements across our size and scope allows Customers to manage multiple oper-ations through a single point of contact, one common Service Level AGREEMENT (SLA)

9 , and one invoice if necessary, saving administration HANDLING (On/Off airport )Mail HandlingDocument HANDLING (Import/Export)Integrator HandlingCargo HANDLING in a Third-PartyFacilityFreighter Ramp Services/TransportationOutsourced Hub Operationsand ManagementNetwork HANDLING Services(Off-Line)Call Centre and AirlineCustomer ServicesTrucking ServicesWarehousinge-Freight ServicesExecutive AviationSwissport Executive Aviation (SEA) & PrivatPort provide exclu-sive GROUND HANDLING services to the international community of operators and executives who utilise private or corporate jets in up to 80 stations Service Delivery 24/7 Fast Turnaround TimesPassenger & Crew AssistanceCustoms & Immigration AssistancePassenger & Crew AssistanceTraffic Rights & Landing Permits Swissport Profile 7 Introduction / Tips and ToolsSGHA 2013/2008/2004 Flight Planning & Weather NOTAMsAirport & Runway SlotCo-OrdinationAircraft Charter

10 ReservationChange Aircraft Charter ReservationCatering ArrangementsHotel & Restaurant ReservationsLimousine & Car RentalFueling ArrangementsFuellingSwissport Fuelling Services is an international company that pro-vides high quality, independent aviation fuel