STANDARD OPERATING PROCEDURE

1 SOP NUMBER REVISION EFFECTIVE DATE PAGE OSOP-0001R3 3 May 23, 2013 1 of 7 1 STANDARD OPERATING PROCEDURE HILLSBOROUGH TRANSIT AUTHORITY METRORAPID OPERATION REV DATE DESCRIPTION RLSE 5/23/13 SECTION SAFETY. ADDED INFORMATION REGARDING COURTESY STOPS. OSOP-0001CJ 2 2/14/14 CLARIFIED LANGUAGE IN SECTION PASSING/BEING PASSED OSOP-0001R2 CJ 3 2/11/15 ADDED INFORMATION ON SECTION PRE-TRIP INSPECTIONS OSOP-001R3 CJ ORIGINATED BY: ___Original signature on file in Doc.

2 Control__ Oscar McDaniel, Bus Transportation Manager DATE: _____ REVIEWED BY: __Original signature on file in Doc. Control___ Keith Sanders, Director of Transportation DATE: _____ APPROVED BY: __Original signature on file in Doc. Control___ Ruthie Reyes Burckard, Chief OPERATING Officer DATE: _____ SUBJECT: METRORAPID OPERATIONS SOP NUMBER REV PAGE OSOP-0001R3 3 2 of 7 2 TABLE OF CONTENTS SECTION PAGE SCOPE.

3 3 3 ABBREVIATIONS / DEFINITIONS .. 3 REFERENCES .. 3 FORMS .. 3 REQUIRED SAFETY EQUIPMENT / SPECIAL TOOLS .. 3 procedures .. 4 SUBJECT: METRORAPID OPERATIONS SOP NUMBER REV PAGE OSOP-0001R3 3 3 of 7 3 SCOPE HART MetroRapid is OPERATING as a premium, branded bus service between Marion Transit Center and Hidden River. This SOP outlines the PROCEDURE for employees OPERATING and monitoring this service. While this SOP is specific to MetroRapid, many of the procedures contained herein are applicable to any HART bus route.

4 If an Operator has any question as to whether a policy is strictly regarding MetroRapid, he/she must request clarification from Dispatch or a member of Operations management. PURPOSE The purpose of this SOP is to ensure the safe, efficient operation of MetroRapid. ABBREVIATIONS / DEFINITIONS ABBREVIATIONS DEFINITIONS SOP STANDARD OPERATING PROCEDURE HART Hillsborough Transit Authority MTC Marion Transit Center ATU Amalgamated Transit Union Local 1593 AVA Automated Voice Annunciator TSP Traffic Signal Priority GPS Global Positioning System CAD Computer Aided Detection REFERENCES HART Operations Policy Contract between HART and ATU FORMS None REQUIRED SAFETY EQUIPMENT / SPECIAL TOOLS Bus Operators, in general, must have the following equipment while on duty: A.

5 Timepiece B. Valid CDL with P endorsement C. Employee ID Badge (Prox card and photo ID) SUBJECT: METRORAPID OPERATIONS SOP NUMBER REV PAGE OSOP-0001R3 3 4 of 7 4 D. Ink Pen E. Destination sign code sheet F. Bus Schedule Book G. Public schedules H. Pre-trip inspection form I. Courtesy cards procedures MetroRapid service (Route 400) runs north and south from MTC along Nebraska Ave. to Fletcher Ave. and then continues east to Telecom Park and the Hidden River Parkway Park & Ride just west of the Fletcher Ave.

6 /I-75 interchange. A. Route 400 will run along the same corridor as Route 2, for the most part. Unlike Route 2, this route will only run Monday Friday. B. Stations for MetroRapid are specifically branded with one of 3 types of stations, from small to large. The twelve largest stations contain TVMs so patrons can purchase their boarding passes in advance. Two of the mid-size stations located at Fletcher and Magnolia, also have TVMs. 1. Locations of the stations with TVMs are: a. Marion Transit Center b. Jackson Street c. Nebraska & King, Jr. Blvd. east & west d. Nebraska & Hillsborough Blvd. east & west e. Nebraska & Waters Ave.

7 East & west f. Nebraska & Fowler Ave. east & west g. UATC h. Fletcher & Magnolia Dr. north & south i. Hidden River Park-n-Ride C. MetroRapid buses are specially outfitted with TSP technology. These buses are similarly branded green and white to further differentiate them from other buses in the HART fleet. D. The MetroRapid buses will ONLY stop at the newly installed and branded MetroRapid stops. Some of these stops were Route 2 stops that existed before the ADA was enacted, and were, therefore, not subject to SUBJECT: METRORAPID OPERATIONS SOP NUMBER REV PAGE OSOP-0001R3 3 5 of 7 5 compliance.

8 Since these stops were completely rebuilt and reconfigured, they are now ADA compliant. E. MetroRapid buses will have the ability to pass other buses, using the procedures noted in Section , below. Reporting for duty A. All Bus Operators must report for duty at their designated report location ( dispatch, street relief, etc.) at or before the scheduled report time. B. In compliance with OWI-0013 Pre-trip Inspection, the pre-pullout check and street relief check must be completed before service. A post pull-in check must also be completed. These bus checks are to be performed to check for damage/defects, passengers, disposal of items left, and processing lost/found articles.

9 C. Notify Dispatch to report damage and complete a defect sheet. If damage is of a safety nature, request another bus. If the fare box is defective at pullout, request another bus. If the fare box becomes defective after pullout, contact Dispatch for assistance. D. If more than five minutes late leaving the yard, notify Dispatch at that time. Fare Collection A. No fare disputes. Request the appropriate fare if the incorrect amount is deposited. Remind the passenger(s) of the correct fare. Contact Bus Dispatch for assistance, if warranted. Conduct A. Remain in control of the situation at all times.

10 B. Operators shall be courteous and treat fellow employees and customers with respect. Words or acts of hostility will not be tolerated. Contact Bus Dispatch for assistance, if warranted. C. Operators are required to know routes, points of interest, fare structure, and all HART policies, rules, and procedures . Safety A. Passengers may only board and alight at locations that are branded MetroRapid. SUBJECT: METRORAPID OPERATIONS SOP NUMBER REV PAGE OSOP-0001R3 3 6 of 7 6 B.