Standards for Employee Assistance Programmes in …

1 Employee Assistance Professionals Association of south Africa: an association for professionals in Employee Assistance Programmes EAPA-SA, PO Box 11167, Hatfield, 0028. Standards for Employee Assistance Programmes in south Africa EAPA south Africa Branch 4th Edition: 2015. Standards for Employee Assistance Programmes in south Africa PREFACE. The Employee Assistance Programmes have grown tremendously since the 1986 introduction of the first formally-structured EAP in south Africa by the Social Services Department of the south African Chamber of Mines. In its initial stages, the EAP was associated only with certain industries, but the concept filtered through to almost every industry as well as to the public service.

2 The first EAPA-SA Standards document was formulated in 1999. This document had an encouraging reception and was used by EAP professionals and in training contexts. It was revised in 2005 and again in 2009 to ensure that it reflected both local and international best practice. This is the 4th edition. A different approach was applied in this revised version. An on-line survey was carried out among EAPA-SA members with the use of a questionnaire. This was developed by Professor Lourie Terblanche and four Masters students specialising in EAPs in the Department of Social Work and Criminology at the University of Pretoria.

3 The EAPA-SA Board trusts that the users of the newly-released document will find it useful and enriching. Tinyiko Chabalala EAPA-SA PRESIDENT. Standards for Employee Assistance Programmes in south Africa 2. Table of Contents 1. Standards DOCUMENT .. 1. 1. PURPOSE .. 1. DEFINITION OF AN EAP .. 1. EAP Core Technologies .. 1. Training and development .. 1. Marketing .. 1. Case management .. 1. Consultation with work organisation .. 2. Stakeholder 2. Monitoring and evaluation .. 2. SIGNIFICANCE AND USE OF PROFESSIONAL Standards .. 2. GLOSSARY .. 2. 2. Standards .. 4. programme DESIGN.

4 4. ORGANISATIONAL 4. POLICY .. 4. EAP ADVISORY COMMITTEE .. 6. SERVICE DELIVERY AND COSTING MODELS .. 7. IMPLEMENTATION .. 9. OPERATIONAL GUIDELINES .. 9. IMPLEMENTATION PLAN .. 9. MANAGEMENT AND ADMINISTRATION .. 10. STAFFING .. 10. EAP PROFESSIONAL CONSULTATION OR SUPERVISION .. 12. PROFESSIONAL DEVELOPMENT .. 12. PROFESSIONAL LIABILITY INSURANCE .. 13. ETHICS .. 13. CONFIDENTIALITY .. 14. Standards for Employee Assistance Programmes in south Africa 3. RECORD-KEEPING .. 15. CLINICAL SERVICES .. 15. CRITICAL INCIDENT MANAGEMENT .. 15. CRISIS INTERVENTION .. 16. CASE ASSESSMENT.

5 17. REFERRAL .. 17. SHORT-TERM INTERVENTION .. 18. CASE MONITORING AND 19. AFTERCARE AND REINTEGRATION .. 20. NON-CLINICAL SERVICES .. 21. ORGANISATIONAL CONSULTATION .. 21. EAP MANAGEMENT AND SUPERVISORY TRAINING .. 21. MARKETING .. 22. PROACTIVE 23. STAKEHOLDER MANAGEMENT .. 24. MONITORING AND EVALUATION .. 26. HISTORY AND BACKGROUND .. 28. ANNEXURES .. 33. Standards for Employee Assistance Programmes in south Africa 1. 1. Standards DOCUMENT To describe the scope of EAP services;. STRUCTURE To operationalise programme Standards and guidelines;. It is important to note that these Standards To educate the work community about are presented as guidelines for EA EAP services.

6 Programmes , and should be adapted without To serve as a guide for EAPA-SA. compromising the underlying principles. The membership and related professionals;. status of the programme , the design, implementation or evaluation phase, must be To enhance the quality and functioning of taken into account. the existing Employee Assistance Programmes . This document is structured to facilitate trouble-free reading and employs the following terms: DEFINITION OF AN EAP. EAPA-SA defines an EAP as follows: Standard: The agreed level of best professional practice, or a description of EAP CORE TECHNOLOGIES.

7 An ideal situation. The specific core technologies or functions of Goal: A broad general description EAPs entail the following: explaining the purpose of the standard. Training and development Objective: Describes the specific elements of the goal. The training and development of, and Motivation: Rationale for the standard. Assistance for work organisation stakeholders (managers, supervisors and Criteria: These features must be present unions) seeking to effectively manage the to meet the objective of the standard and Employee who is experiencing behavioural, for the service to be described as an emotional or wellness issues; enhancing the EAP.

8 Work environment; and improving employees'. Guidelines: These discuss the various job performance. professional options and the best Marketing practices that have evolved in certain situations. They offer ideas to those The promotion of EAP services (availability tailoring their services to meet both and guarantees, confidentiality) to typical and atypical customer managers, supervisors, unions, employees requirements. and their family members. Case management PURPOSE Confidential and timely risk identification, assessment, motivation, short-term The purpose of this document is: intervention, referral, monitoring, follow-up, To provide a benchmark for Employee reintegration and aftercare services for Assistance practice; employees with personal and work-related concerns that may affect job performance.

9 To promote the establishment of quality Employee Assistance Programmes ;. Standards for Employee Assistance Programmes in south Africa 2. Consultation with work illustrate a variety of ways in which Standards organisations can be implemented. Consultation with work organisations to pro- When designing, implementing or evaluating actively address inherent trends resulting an EAP, each organisation should apply from personal or organisational issues. these Standards and guidelines according to its own unique organisational culture and operation. Stakeholder management Stakeholder management to establish and GLOSSARY.

10 Maintain effective relations with internal and external role-players and service providers. (The following should not be read as definitions but rather as descriptions.). Monitoring and evaluation Aftercare: Assistance to an Employee in reintegrating into the workplace following Monitoring and evaluation of the treatment;. value/success/impact of EAP services Chemical dependency: Psychological relating to the work organisation and and/or physical dependency on alcohol individual job performance. and/or other drugs. NOTE Client: Individual/group/family member taking part in the Employee Assistance EAPs deliver comprehensive quality programme owing to personal and/or services to three target groups: work-related issues.