STARHUB'S DATA PROTECTION POLICY PLEASE READ …

1 20200203:547657_1 STARHUB'S data PROTECTION POLICY PLEASE READ THESE TERMS CAREFULLY AS THEY MAY HAVE IMPORTANT CONSEQUENCES FOR YOU. ABOUT THESE TERMS & CONDITIONS This is STARHUB'S data PROTECTION POLICY for all our customers and users of our website, online store and Services, including online Services. The purpose of this document (the " data PROTECTION POLICY ") is to inform you of how we manage personal data which is subject to Singapore's personal data PROTECTION Act 2012 (No. 26 of 2012) as may be changed from time to time (the "Act").

2 PLEASE read this data PROTECTION POLICY so that you know and understand the purposes for which we collect, use and disclose your personal data . By interacting with us, submitting information to us, or signing up for any Products and Services (as defined in Clause below) offered by us, you agree and consent to StarHub (including its related corporations and business units) (collectively, the "Companies"), as well as their respective representatives and/or agents collecting, using, disclosing and sharing amongst themselves your personal data , and disclosing such personal data to the Companies' authorised service providers and relevant third parties in the manner set forth in this data PROTECTION POLICY .

3 This data PROTECTION POLICY supplements but does not supersede nor replace any other consents you may have previously provided to us in respect of your personal data , and your consents herein are additional to any rights which any of the Companies may have at law to collect, use or disclose your personal data . We strongly believe in protecting your personal data . We will ensure that all reasonable security arrangements are in place to prevent any unauthorized access, collection, use, disclosure, copying modification or disposal of your personal data .

4 Where necessary, we will require any person to whom we provide your personal data to agree to comply with our data PROTECTION POLICY . While we will use all reasonable efforts to ensure that such persons comply with our data PROTECTION POLICY , we will not be liable to you if any person fails to do so. As part of our efforts to ensure that we properly manage, protect and process your personal data , we may from time to time update this data PROTECTION POLICY to ensure that this data PROTECTION POLICY is consistent with future developments, industry trends and/or any changes in legal or regulatory requirements.

5 Subject to any rights that you may have at law, you agree to be bound by the prevailing terms of the data PROTECTION POLICY as updated from time to time on our website. PLEASE ensure that you visit our website regularly to obtain updated information on the handling of your personal data . 20200203:547657_1 1. personal data In this data PROTECTION POLICY , personal data refers to any data , whether true or not, about an individual who can be identified (a) from that data ; or (b) from that data and other information to which we have or are likely to have, including data in our records as may be updated from time to time (" personal data ").

6 personal data that you may provide to us include (depending on the nature of your interaction with us), amongst others, your name, NRIC, passport or other identification number or information, telephone number(s), mailing address, email address, credit history, geographical location, network data , computer network, device identifiers or information and any other information relating to any individual which you have provided us in any form submitted to us, or via other forms of interaction with you. 2.

7 COLLECTION OF personal data Generally, we collect personal data in the following ways:- when you submit an application form or other forms relating to any of the Products and Services; when you interact with our customer service officers, for example, via telephone calls, letters, face-to-face meetings, emails or social media; when you use some of our Services, for example, websites and apps including establishing any online accounts with us; when you purchase or obtain third party services through us; when you request that we contact you, be included in an email or other mailing list; when you respond to our promotions, initiatives or to any request for additional personal data ; when you are contacted by, and respond to, our marketing representatives and customer service officers; when we receive references from business partners and third parties ( where you have been referred by them).

8 When we seek information from third parties about you in connection with the Products and/or Services you have applied for; and when you submit your personal data to us for any other reasons, including when you sign up for a free trial of any of the Products and Services or when you express your interest in any of the Products and Services. 20200203:547657_1 If you provide us with any personal data relating to a third party ( information of your spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their personal data for the respective purposes set out in this data PROTECTION POLICY .

9 You should ensure that all personal data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the Products and Services you have requested. 3. PURPOSES FOR THE COLLECTION, USE AND DISCLOSURE OF YOUR personal data This Clause describes the purposes for which we collect, use and disclose your personal data . Generally, we collect, use and disclose your personal data for the following purposes:- to respond to your queries and requests; to manage our administrative and business operations and complying with internal policies and procedures; to facilitate business asset transactions (which may extend to any mergers, acquisitions or asset sales) involving any of the Companies; to match any personal data held which relates to you for any of the purposes listed in this data PROTECTION POLICY .

10 To resolve complaints and handle requests and enquiries; to prevent, detect and investigate crime and analyse and manage any commercial risks; to provide media announcements and responses; to monitor or record phone calls and customer-facing interactions for quality assurance, employee training, performance evaluation and identity verification purposes; legal purposes (including but not limited to obtaining legal advice and dispute resolution); to conduct investigations relating to disputes, billing, suspected illegal activities or fraud; to meet or comply with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on us (including 20200203:547657_1 but not limited to responding to regulatory complaints, disclosing to regulatory bodies and conducting audit checks, due diligence and investigations).