STATE OF CONNECTICUT INFORMATION AND …

1 STATE of CONNECTICUT IT strategic plan for Fiscal Year 2018. STATE OF CONNECTICUT . INFORMATION AND. TELECOMMUNICATIONS. strategic plan . FOR FISCAL YEAR 2018. September 15, 2018. Pursuant to 4d-7 as amended by 14-202, this plan provides an overview of STATE agency efforts to improve government efficiency through the use of technology. This plan reflects enterprise and agency efforts and includes special attention to eGovernment initiatives to put more government services online. Prepared by: Chief INFORMATION Officer Mark Raymond Department of Administrative Services Bureau of Enterprise Systems and Technology (860) 622-2419.

2 I STATE of CONNECTICUT IT strategic plan for Fiscal Year 2018. Table of Contents FY 2018 INFORMATION Technology 1. Statement of Vision for Technology .. 1. Background .. 1. Current Technology 2. 5 Year Goals .. 4. Statutory Basis .. 9. Standards and Guidelines .. 10. Enterprise Initiatives .. 11. E-Government .. 11. Enterprise 11. Agency Reports .. 12. CONNECTICUT AGRICULTURAL EXPERIMENT STATION .. 13. CONNECTICUT MILITARY DEPARTMENT .. 15. CONNECTICUT STATE LIBRARY .. 17. CONNECTICUT STATE COLLEGES AND 20. CONNECTICUT TEACHERS' RETIREMENT BOARD .. 22. DEPARTMENT OF ADMINISTRATIVE SERVICES .. 24. DEPARTMENT ON AGING.

3 28. DEPARTMENT OF AGRICULTURE .. 30. DEPARTMENT OF BANKING .. 34. DEPARTMENT OF CHILDREN AND FAMILIES .. 36. DEPARTMENT OF CONSUMER PROTECTION .. 42. DEPARTMENT OF CORRECTION .. 44. DEPARTMENT OF DEVELOPMENTAL 47. DEPARTMENT OF ECONOMIC AND COMMUNITY DEVELOPMENT .. 51. DEPARTMENT OF EMERGENCY SERVICES AND PUBLIC PROTECTION .. 54. DEPARTMENT OF ENERGY AND ENVIRONMENTAL PROTECTION .. 60. ii STATE of CONNECTICUT IT strategic plan for Fiscal Year 2018. DEPARTMENT OF HOUSING .. 63. DEPARTMENT OF INSURANCE .. 67. DEPARTMENT OF LABOR .. 69. DEPARTMENT OF MENTAL HEALTH & ADDICTION SERVICES .. 74. DEPARTMENT OF MOTOR VEHICLES.

4 76. DEPARTMENT OF PUBLIC HEALTH .. 81. DEPARTMENT OF REHABILITATION SERVICES .. 87. DEPARTMENT OF REVENUE SERVICES .. 90. DEPARTMENT OF SOCIAL SERVICES .. 94. DEPARTMENT OF TRANSPORTATION .. 99. DEPARTMENT OF VETERANS AFFAIRS .. 102. DIVISION OF CRIMINAL 105. OFFICE OF THE ATTORNEY GENERAL .. 107. OFFICE OF THE CHIEF MEDICAL EXAMINER .. 109. OFFICE OF EARLY CHILDHOOD .. 111. OFFICE OF POLICY AND MANAGEMENT .. 114. OFFICE OF THE SECRETARY OF THE 117. OFFICE OF THE STATE COMPTROLLER .. 120. OFFICE OF THE STATE 122. STATE DEPARTMENT OF EDUCATION .. 126. WORKERS' COMPENSATION COMMISSION .. 130. iii STATE of CONNECTICUT IT strategic plan for Fiscal Year 2018.

5 FY 2018 INFORMATION Technology Strategy Statement of Vision for Technology To improve the efficiency and effectiveness of STATE agencies through the application of modern and cost effective technology solutions and make government services more available to citizens and businesses at the time and the place that they are needed. Background CONNECTICUT Organizational Structure of Technology The technology resources in the STATE of CONNECTICUT are primarily organized by agency. This mimics the organizational structure of STATE agencies. Technology is aligned to support the business of the agencies. The STATE of CONNECTICUT does have some central delivery of IT services ( E-Mail, wide-area networking, and datacenter services) to support multiple agency or statewide needs; however, the bulk of the resources are attributed to agency specific missions.

6 As of July 1, 2017, there were 711. INFORMATION Technology (IT) employees in the Executive Branch of which only 148 (21%) are located centrally. Since 2011, there has been a series of efforts to consolidate small numbers of technology resources when it makes sense for all parties. CONNECTICUT remains one of the few states in the country that funds its IT operation through direct appropriations. The majority of states utilize chargeback services so that line agencies have direct visibility into full cost of agency operations. In Fiscal Year 2016, the STATE introduced a new five-year technology strategy that outlined the critical technology activities to guide STATE actions.

7 This plan provides the second annual update to the five- year strategy. Capabilities The current agency technology capabilities are largely focused on legacy application and infrastructure maintenance and end-user support. There are very little identifiable skills in architecture, business process improvement, project management, pattern development or multi-agency solutions. These missing skills are required to apply technology more efficiently at a larger scale. The STATE continues to make steady progress in sharing technology as evidenced shares solutions for human resources, fiscal and procurement, electronic licensing, document management, citizen portal, fleet management, criminal justice case management and more; however, a significant percentage ( ) of the overall application portfolio are single-agency systems.

8 1. STATE of CONNECTICUT IT strategic plan for Fiscal Year 2018. External Perspectives The Center for Digital Government issued their biennial ranking of STATE technology efforts in 2016. The 2016 Digital STATE 's Survey1 identified CONNECTICUT with a grade of B+ . This follows a Digital STATE Survey 2014 grade of A- . This recognition reinforces our belief that recent investments and action over the last five years have had a positive impact; however, much work remains to be done to continue to drive value from technology. The 2017 US News rankings of the states rated CONNECTICUT #11 overall in Digital Government, outranking all New England This ranking reflects the STATE 's ongoing commitment to utilization of technology and improvements in cybersecurity.

9 Current Technology Assessment Incremental improvements continue to be made in many areas and we are now beginning to see how technology at scale can provide critical benefits. While progress is being made, challenges to greater efficiencies still exist. Strengths The STATE completed its next-generation data center project in 2015. This project established two data centers, one in Groton, CT and a partnership with the Commonwealth of Massachusetts to share a backup data center in Springfield, MA. Since that project completed, the STATE has been incrementally moving agency computing from older, location based technology to a modern, shared, private cloud infrastructure.

10 The STATE continues to roll out the enterprise Voice over IP telephone system to STATE agencies. This shared system greatly improves agency communication capabilities and reduces operational and maintenance costs. CONNECTICUT is a leader in open government and open data, providing a massive amount of INFORMATION directly to the research community and to the general public. The Open Data Portal at provides access to over 430 data sets and visualization capabilities to engage citizens in their government. The STATE 's dedication to networking has driven large improvement and cost reductions as well. High- speed networks are the highways of the future.