Stationery Ordering System User Guide - bspg.com.au

1 1 Stationery Ordering System User GuideTabcorpSeptember, 201522 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Introduction Customer Service Accessing the Site - MyTABA ccessing the Site Your Browser Logging into the Blue Star SiteThe Home Page QSR OrderingOverview of the new QSR Ordering Process Step 1 Click on the QSR Order Link 10 Step 1 Confirm Address Details Step 2 Finding Products Step 3 Add Products Step 4 The Cart Step 6 Save your QSR Order Adding to or Amending an existing QSR Order Emergency Orders Overview of Emergency Orders Step 1 Click

2 On Emergency Order Link Step 2 Address Details and Add Products Step 3 Checkout and Complete your order Tracking your Orders Accessing Track Order Functionality Order History Order Status Track your Order Updating your Venue Details Customer Maintenance Updating Your Details 33 IntroductionTabcorp and Iveo have worked closely together to develop an Online Ordering System for Tabcorp users that enhances the ability for Venues to order venue consumables more discussions with venues, association groups and Tabcorp BDMs, the key objectives of the new online Ordering System were;1.

3 Simplify the QSR Ordering experience, and improve the communication of QSR Cycles to Enable Venues to place Emergency Orders Give venues the ability to track progress of their orders4. Enable venues access online to their order historyWe hope that through your experience with the new Ordering System these objectives have been met!44 Customer ServiceFrom the 1 June 2011, all queries regarding venue consumable orders are to be directed to Blue Star and not the Blue Star Customer Service team will be able to assist you with any queries regarding orders you have placed or assistance with using the online Ordering Service Phone1800 046 Star Customer service operators are available between 8am and 5pm weekdays.

4 After hours please leave a message or send an e-mail to the Site - MyTABA ccessing the Site Your Browser77 Logging into the Blue Star siteUser Name and Password:Your User Name and Password for the site are a combination of a prefix of tab and your venue number (as a 5 digit number preceded with zeros) as follows:The Home Page99 QSR Ordering1010 Overview of the new QSR Ordering ProcessYou will see we have made some important changes to the QSR order process, and the communication of the QSR cycles to Your QSR order will be open and available to commence Ordering 3 weeks prior to the QSR Cycle You will automatically receive emails in relation to your QSR cycle.

5 You will be sent an e-mail when the QSR Cycle is open. A week prior to the Cycle closing date, you will be sent a reminder e-mail. This e-mail will alsonotify you if you have not added any products to your QSR -It is very important that you have a valid e-mail address loaded in the online Ordering systemto receive these e-mails (Refer to the Updating Your Details section from page 26)3. Once your start your QSR order you can return to it, add to and amend it as many times as you want up until the closing You are not required to submit your QSR order.

6 The System will automatically submit your order at the closing When your order has been automatically submitted, you will receive a confirmation e-mail, which includes all of the items in your 1 Click on the QSR Order LinkStep 2 Confirm Address DetailsStep 3 Finding ProductsStep 4 Adding ProductsStep 5 The CartStep 6 Save Your QSR OrderAdding to or Amending an Existing QSR Order1818 Emergency OrdersOverview of Emergency Orders2020 Step 1 Click on the Emergency Order ButtonStep 2 Address Details and Add ProductsStep 3 Checkout and Complete Your Order2323 Tracking Your OrdersAccessing Track Order FunctionalityOrder HistoryOrder StatusTrack Your Order2828 Updating your Venue

7 DetailsTabcorp15/09/2015 Customer MaintenanceUpdating Your Details