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Strategic change management: The challenges faced by ...

Strategic change management : The challenges faced by organizations Mohammad Ali Naghibi Faculty of management Multimedia University E-mail: Hediyeh Baban Faculty of information technology University of Malaya E-mail: Abstract Talking about Strategic change and managing this change will require us to pay attention to the place that why we need Strategic change at first place? Is it because the company sense that they fell behind the competitors or felt of new and more innovative products force them to make the change ? Who will sense this need and who will manage and implement this change along the way? CEOs or board of directors ? That s being said in this paper we tried to discuss these issues, elaborate them and also talk about another facts that may makes Strategic changes easier and faster to adopt among the organization, such as organizational structures which are now way more complicated than before.

Technical, political and cultural interventions are the mechanism to be deployed. During conducting a change spread of responsibilities in a way to achieve the goal in most effective possible should considered as a very important fact. The team, the leader and even consulting should be clear before the change. V. DESIGN CHOICES

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Transcription of Strategic change management: The challenges faced by ...

1 Strategic change management : The challenges faced by organizations Mohammad Ali Naghibi Faculty of management Multimedia University E-mail: Hediyeh Baban Faculty of information technology University of Malaya E-mail: Abstract Talking about Strategic change and managing this change will require us to pay attention to the place that why we need Strategic change at first place? Is it because the company sense that they fell behind the competitors or felt of new and more innovative products force them to make the change ? Who will sense this need and who will manage and implement this change along the way? CEOs or board of directors ? That s being said in this paper we tried to discuss these issues, elaborate them and also talk about another facts that may makes Strategic changes easier and faster to adopt among the organization, such as organizational structures which are now way more complicated than before.

2 Keywords( Strategic management , Strategic change , change leader ship) I. INTRODUCTION There are different kinds of changes that companies will face during their life time. Sometimes there are internal problems occurring that needs to be solved, or advancement in technology and going to new era may be another reason for such changes. But when we talk about Strategic changes, we have something with much greater impact in changes will affect top to the bottom of the company at most of the time. Strategic change is defined as changes in the content of a firm's strategy as defined by its scope, resource deployments, competitive advantages, and synergy" [Hofer and Schendel 1978]. In simple form Strategic change is away of changing the objectives and vision of the company in order to obtain greater success. There is no certain magic formula to do the job and of course it is not always leading to success.

3 Many companies fail to implement the plan correctly and completely, whereas the others fail to convey this change among employees and organization. It doesn t matter how great your theory is or how useful you change may be for the organization, as long as you cannot make it understand by people it s worthless. There are some issues that managers who are responsible for Strategic change should keep in mind. First of all they have to consider the culture and behaviors of employees. It obvious that changing something that people used to it for a long time is not easy to change . Another point is that when talking about a Strategic change there must be good consideration about context compatibility between the change and organization. The usual mistake in this case is to pull successful solutions from other situation to try in current one, which will not work. The last issue is to consider that change is about changing people.

4 Organization will change by changing the attitude of managers and employees of the way them do their business. II. Strategic change , WHY AND WHAT TO change : There are different type of changes which can be applied to different organization with respect to the situation and problem that they are facing at the time. It s also important to manage the speed of the change , being late in implementing the change may make the change less efficient as it could have been. The speed of change can be continues over time or can be done all at once. Transformation consists of changing organization culture. To go deeper, its fundamental change within organization which cannot be managed with the existing way of organization performance. Realignment is the other face of the coin, it doesn t require a huge change in peoples perspectives. III. TRANSFORMATIONAL change The important factor here is that you have to take this change very seriously.

5 From individual change to organizational change , it s important to change behavior and the way people think about their work, which for some people it may take time to adopt. What I want to mention here is that people who working in your company, first should want to change and they should be ready to change . That s the way you can make it happen. The most unfortunate point here is that if some of your workers can not adopt with the procedure, the manager have to find replacements. Changing individual require good amount of investment andsupport. A manager may want to revolutionize his company, but may not be possible due the expenses of the task. Specially in time of crises, it s somehow very hard to be able to manage time and money. IV. change FACTORS There are different factors that should be considered before making the change , Issues such as time, scope and soon.

6 It is critical for company managers to understand and 5422011 International Conference on Economics and Finance Research IPEDR (2011) (2011)IACSIT Press, Singapore feel these factors. This is essential in order to know the need of change in the organization effectively. Time: understanding the right time for change , or more important, understand the time that company need a change . In critical time (the time of crises) the organizations have toact faster than the time of longer Strategic developments that may occur from time to time. Scope: In this section managers have to consider the degree of change that they want to apply within their company. It s also important to clarify that it is the organizational change or it only consider a small part in the company. Capability: this mostly considers three sections of individuals, managerial and organizational : resources available for the change which consist of cash, time and number of people involved These are the facts that should be considered before changes to be made.

7 Of course after that managers have to go to the next phase, which is designing the solution for their problem. change path which will consider the kind of change is necessary for the organization, extend and speed of change are two important factors that shall be kept in mind. change start point will refer to where and when the change should be developed. change style is the style of implementation chosen by manager. There is no fix formula for that. It could be top down approach or the opposite. Technical, political and cultural interventions are the mechanism to be deployed. During conducting a change spread of responsibilities in a way to achieve the goal in most effective possible should considered as a very important fact. The team, the leader and even consulting should be clear before the change . V. DESIGN CHOICES What matters in the design phase is the impact of all the features together.

8 Changing intervention is to be considered seriously. Ultimate changes will cause deployment of levers covering organization subsystems. It s difficult to change one of this subsystems alone as all of the somehow have a kind of dependency. Transformational change for instance, needs changing in shared beliefs in an organization, will not be succeeded if the leader wants to change only a structureor system without paying attention with the influence that it may have caused on other related structures. Interventions shall be designed to eliminate barriers to change existing structure and also to create the new structures and routines, education, training and so on. The greater the changes are, the more such things will be needed. Realignments might still need a change in the nature of the work and the result that the organization achieves. Levels of productivity and sale can be considered in this section.

9 To encourage employee s organization can develop some reward methods, and or it can put in place interventions that are to do with changing individual roles and responsibilities to alter the way people work. Such things should be supported by training and considering the degree of change when evaluating. If managers talk of innovation and teamwork, but on theother hand, continue to focus on blaming people formistakes and cutting costs this behavior will cause problemsduring the change . VI. change PROCESS AND EFFECTS ON INDIVIDUALS There are several stages for individuals during each change . Sometime they will doubt their own abilities to adopt and manage the changes in the system, which will result to less self confidence and poor performance. In the situation of the change , individuals usually loosing something they used to deal with and going forward with uncertainty to the new system.

10 It s obvious point that the speed of adopting to new systemwill vary from each individual to another, and training and helping employees is mandatory and essential by the managers. Communication, training and education and use othermethods what so ever which may be helpful for employeesto adopt faster and easier. Manager should try to come witha way to help employees to let go of their past obligations, understand the new system and believe that it will help them and help the organization to achieve their goal faster and accept the new roles and responsibilities. All of them are important but the most crucial point is that make them believe that it is good, helpful and necessary. Middle level managers will face a lot of issues and troubles during the change process. I ve heard so many times that middle level managers are the ones who opposing changes the most, at the same time they are responsible for connecting the senior manager and employees.