Strategic Plan - Department of Housing and Public Works

1 Our Purpose and RoleWe support Queensland s economic wellbeing and contribute to improving the quality of life for people and are seeking to balance social outcomes with business and economic Department is responsible for delivering benefits to Queensland through a diverse range of services to people, communities, industry and government in the areas of Housing , building, fleet and asset management and procurement services. As an organisation, we are also committed to achieving better outcomes for Aboriginal and Torres Strait Islander peoples and their communities. We provide and/or regulate Housing assistance and homelessness services for those who are in need We deliver, manage, construct and maintain government assets, office accommodation, fleet and employee Housing We develop and administer policy, legislation and standards for building and residential industries We enable more efficient procurement across deliver these services, we operate as one Department , coordinating and integrating our broad range of also partner, collaborate, consult and engage with communities, government and non-government agencies and with industry to inform our work and achieve outcomes.

2 Our diversity of services is our challenge as well as our Plan2016 20 Department of Housing and Public Works Our Link to Government ObjectivesIntegrity, accountability and consultation underpin what we do. We contribute to the Government s objectives: Delivering quality frontline services by providing responsive and integrated Housing and homelessness services Creating jobs and a diverse economy by promoting economic participation and supporting economic growth through safe and fair building policy, innovative procurement and service delivery Building safe, caring and connected communities by consulting and listening to the community to inform our policies and service delivery Protecting the environment by delivering sustainable built infrastructure and fleet this framework the Department is focussing on the key areas of people and communities, industry, business and the environment, value for Queensland and our organisation and its VisionWorking together to make a difference to Queenslanders by building better.

3 Safer places to live and long term vision for changeDepartment of Housing and Public WorksOur Strategic plan demonstrates how, over the next four years, we will be taking steps to progress these long term strategies and deliver outcomes for all are setting our Strategic direction and vision for the future through:A Housing Strategy to help build better Housing futures for all Queenslanders. We will deliver better lives and greater opportunities for people and Building Strategy to drive liveable, innovative and sustainable buildings and houses for all will deliver a safer, fairer and sustainable environment for advancing the building and residential living Procurement Strategy to ensure best practice procurement that supports local jobs and businesses, and improves social outcomes for all Queenslanders. We will deliver greater value and support for employment and economic One Department Strategy to integrate and innovate for the future as we deliver our services for all will deliver empowered people in a collaborative, integrated AREAS AND OBJECTIVESOUR PERFORMANCEA chieving the Housing StrategyBetter lives, greater opportunities for people and Improve access to safe, accessible and affordable Build a fair and responsive Housing assistance system that provides a continuum of Support other Government departments that are delivering essential services.

4 Particularly in more regional and remote Improve the health and safety of people in their homes through effective policy and regulationNeeds-based Housing assistance reformsClient satisfactionLevel of compliance with residential sector legislationGovernment employee Housing matched to needAchieving the Building StrategyA safer, fairer and sustainable environment for Engage with building and residential living industries to encourage innovation and growth and inform Develop and advance policy that ensures safer and fairer building and residential living Develop innovative solutions to address environmental sustainabilityPolicy reforms for safer, fairer industries (building and residential living)Environmental sustainability in the government asset portfolio (buildings and fleet)Achieving the Procurement StrategyGreater value and support for employment and economic Link with industry, business and government sectors to drive Strategic and innovative Generate new ideas and solutions through partnerships and Use our resources and assets more efficiently and responsibly to deliver services through forward planning, smarter practices and leveraging of government resourcesSmarter and more efficient use of resourcesProcurement practice reformsSupport for regions through contracting arrangementsAchieving the One Department StrategyEmpowered people in a collaborative, integrated organisation Invest in our people to achieve performance excellence and workplace Progress strong leadership and engagement.

5 A professional culture and good governance to motivate values-driven service delivery Embrace changing technology and tools to ensure responsive solutions, flexible operations and service Engage with staff and customers to develop responsive service deliveryStaff satisfaction and empowermentSkilled and culturally capable workforceSupport for a diverse workforceProgressive and responsive systemsONE People and communitiesTWO Industry, business and the environmentTHREE Value for QueenslandFOUR Our organisationOur ValuesOur values form the foundation for our work and our culture. We are committed to high standards of professional conduct, and honest and ethical business practices. We have zero tolerance towards fraud and corruption and expect an ethical standard of conduct from the people and entities we interact into actionUnleash PotentialCustomers firstEmpower peopleHealthy and safe workplaceBe courageousDepartment of Housing and Public Works Strategic plan 2016 20 Our VisionBuilding better, safer places to live and RisksEffective risk management ensures our ability to achieve our vision and purpose.

6 Our moderate appetite for risk encourages innovation and supports our staff to take acceptable, calculated risks to achieve better key risks relate to: Services meeting needs Engagement and communication with stakeholders Outcomes for Aboriginal and Torres Strait Islander peoples Our workforce capability Protecting workers and people from harm to their health, safety and welfare Effective business systems and ICT infrastructure Sound Strategic budget and performance Acknowledgement We respectfully acknowledge the Aboriginal and Torres Strait Islander Traditional Owners and Elders of the lands and sea on which we meet, live, learn and work. We acknowledge those of the past, the Ancestors whose strength has nurtured this land and its people, and who have passed on their wisdom; we acknowledge those of the present for their leadership and ongoing effort to protect and promote Aboriginal and Torres Strait Islander peoples and cultures; and we acknowledge those of the future, the Elders not yet born who will inherit the legacy of all our Objectives and Strategies for 2016 20